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Automated report system

Elite Void··3 votes·931 views

The report system for verbal abuse, negative attitude, offensive language is 100% automated. I just played a normal game as shaco jungle. I went into a blind pick normal said jg and locked shaco. The other four people on my team were queued together. They wanted their guy to jg. So they send blitzcrank with smite around to troll me. I didn't really care. I usually just play ranked, but was playing shaco in normal for practice. I literally muted my team at the beginning of the game. I said two things the whole game. "gg" at 20 mins when the other people on my team decided to surrender and "for a troll you fail" when blitzcrank failed to troll me by outsmiting me on buffs(I outsmited him both times). Nothing I said was verbally abusive in anyway shape or form. Yet at the end of game they all abuse this broken system by reporting me for offensive language. I don't want to get punished for something I'm not actually doing. Please tell me how you will fix this problem. The reporting system is broken.

11 Comments

Sukishoo3 votes

If nothing already appeared on your screen about it, then there's nothing "broken" about it. Riot still does check the things over from time to time to make sure proper reports are getting through and the abusive ones aren't.

AriCei1 votes

Even when they do check, they clearly don't check the context. If someone says to me "You F**n suck" and I say "no you suck", they look at my chat log from the report and see that I said someone sucked. That's what appears to have happened to me anyways. There is no real fair judgement on what took place in my experience.

I should add, that someone might be forgiven for defending themselves when being pummeled with insults, flaming, slurs, and negative attitudes the entire game, and firing a shot back, especially when said shot is still fairly tame.

Jubbinaut1 votes

Before leaping to the conclusion that the system is broken, it's important to determine whether those reports actually affected you in any way. Because if they didn't, then they were meaningless.

Elite Void4 votes

I got a warning saying your actions are not in line with how most players act, you've recently been reported for offensive language. Idk exactly how it works, but I'm pretty sure next time will be a chat restriction, even though I did nothing to deserve it. That is how it affects me.

Jubbinaut2 votes

Those pop-up warnings take a significant amount of time before they show up - if it appeared immediately after that game, the report that triggered it was not issued in that game.

They also do nothing more than represent a "spike" in reported games. They aren't necessarily an indication that you're close to a sanction (or that your account is close to having a case built, to be more specific). For example:

A friend of mine has a report density of 0.5% - he is reported in less than 1% of his games. If he, over the next two days, were to go on tilt, and was reported in some 3-4% of his games, he'd probably receive one of those pop-up warnings. But it actually takes a report density of some 12-25% for a case to be built, so he'd still be perfectly safe (so long as he kept his nose clean afterwards).

Elite Void3 votes

im pretty sure it was the game that triggered the problem as all the people in the 4 man reported me and im assuming they were spamming all chat with report shaco, just because one of them didn't get to jg. So I'm assuming at least one of them reported me as well so that's a huge increase in reports on me as I generally don't flame.

Ice Weasel X1 votes

{quoted}

im pretty sure it was the game that triggered the problem as all the people in the 4 man reported me and im assuming they were spamming all chat with report shaco, just because one of them didn't get to jg. So I'm assuming at least one of them reported me as well so that's a huge increase in reports on me as I generally don't flame.

You're not listening. That's not how it works.

AriCei1 votes

I'm not sure where you found out so much about exactly how the system works, but after the very game this similar thing happened to me, I received a chat ban almost immediately, and later my chat logs were quoted from that game and sent to me in game by the system, asking me if I understood why I was reported. It was hilarious because the only remotely negative things in those chat logs were out of context responses/defenses to the other players harassing me far more cruelly.

The system has no way of filtering out if what was actually said was negative enough to warrant judgement, despite the claims otherwise. If enough trolls get together and report you for disagreeing with them, you get warnings about your behaviour, then you get chat banned, then who knows.

I know I've been reported more than my friends, and I get reported consistently, because I disagree with people in game about strategy, and try to defend myself when people are extremely rude. My friends all tell me not to, because this could happen. But that means this whole self-policed automated system is counterproductive to reasonable discussion of strategy, disagreements over in game choices etc. If I'm not personally attacking someone with harsh terms, racial, sexual orientation slurs etc., then I'm sorry, I don't feel I have anything to feel sorry for.

I'm extremely disappointed in the current system, that favors keeping silent about bullying in game, and severely hinders the ability to discuss the game when if some immature player can just report you for disagreeing.

Jubbinaut2 votes

Even so, the system only cares about how many games you were reported in, not how many reports you received in any particular game. Whether 1 person reports or 9 do, it's still only one reported game.

And, as I said, those pop-ups are explicitly designed to have a significant (and semi-random) delay between the triggering game and their appearance, specifically to obfuscate what the triggering game was.

On top of that, it takes more than a single reported game to trigger a pop-up in the first place - so even if those false reports did actually trigger the warning, they would have been meaningless without additional valid reports previously to build on.

I'm not saying those guys weren't in the wrong - they absolutely were. But I doubt their reports were, by themselves, capable of making any meaningful difference to your account.

AriCei1 votes

Yeah I get trolled hard all the time- I'm always civil, I never name-call, i'm almost never rude unless in retaliation, but most people can't handle helpful criticism, and I've been reported enough to get a chat ban :/ Just after a 4 man situation like mentioned above, they harrassed and hazed me, and i just tried to explain my point of view, and they just trolled hard. They even quoted the fact that the system was automated so they'd get away with it. I had always had faith that the chat logs would show I was the one being berated and was being perfectly civil. Not the case I guess.

LGBTCute2 votes

No, the OP is right. The automated system is broken and punishes the wrong players. It's well known that players who are toxic use "report!" threats to harass their teammates and blame others for losing.

The IDEA is that reports are:

-used by positive players to weed toxic players out of the community.

The REALITY is that reports are:

-used by toxic players to "punish" players they blame for losing the game.

The latter is so common in solo Q and ranked games that players who have good attitudes and play their best can be punished just for having a losing streak. One or two games of false reports might not matter, but the report system is now a common griefing tool for toxic players, and it's risking your account simply to Solo Queue.

Now even polite, friendly, teamwork oriented players will risk bans if they lose a few games and their teammates decide to report them for it. I didn't believe this was happening, and I was initially happy to see Riot "doing something" about toxicity, but after what's happened to my friends, me, and tons of other players, it's clear the "automated" system is just giving power to people who can't handle defeat and want to punish their teammates for it.

A computer can't tell what's "fair" and "unfair". Solo Q is so full of toxicity and "blame reports" that it's only going to encourage hostile players to report for everything. There's a huge difference between "i was toxic and I insulted my teammates" and "I didn't do well in my lane and got outplayed by the other team". Yet the punishments are the same. Now it is possible to be banned simply for losing the game if you have enough games where team decides to blame you, even if you tried your best and stayed positive.

The only answer is:

  1. Don't play ranked
  2. Never play solo Q
  3. Only play with friends you trust
  4. Don't play League of Legends until the report system is completely overhauled.

I'm terrified to play this game now, because if i lose a game, it could cost me my account.

Do a Google search - it's happening all over the place. Some people deserve it I'm sure, but there are lots of people who don't. People don't want to believe that this system is punishing players unfairly, but it is.

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