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RIOT CUSTOMER SERVICE = 1/10.

546f7047756e·1/17/2015, 4:18:23 AM·5 votes·1,563 views

Honestly often times Riot customer service is just a joke. Well, I can understand. We are all addicted to League so they don't need good customer service. As a result they are LAZY and CARELESS when it comes to helping customers. Kinda sad when you actually think about it.

Just an example. I submitted a support ticket a long time ago regarding ban chat log. Guess what happened? The guy used an AUTOMATED response explaining WHY I am RANK RESTRICTED, lol. I wasn't even ranked restricted at all and my support ticket wasn't even long, just 1-2 very short paragraphs. Clearly he didn't even read my ticket and just skimmed through the title or first sentence without his glasses on.

JUST 2 days ago, I submitted a ticket asking WHY I am LITERALLY matched with premades every single game (silver to diamonds, not even bronze) when im only lvl 29. I also asked, since they are all premade buddies, if one reports me no matter whos in the wrong, all will report me. I asked how this is fair AND how will it affect my chat restrict IF I am already restricted and they all report me one game JUST for lols. WIll the system give me more chat restricts because I got reported by 4 ppl therefore thinks I am more toxic?

GUESS WHAT MY RESPONSE WAS AFTER A 24 HOUR WAIT TIME. (slow, but actually a fast one relative to other tickets). The guy used AN AUTOMATED RESPONSE saying WHY I am chat restricted, u know, we have found higher than average lvl of toxictity and as a result blah blah blah blah``

LMAO! That's not really what I was asking and I asked more than 1 question. Now I gotta wait another day or two for another response. They are just WASTING my time and their own.

CLEARLY he just saw the word chat restricted and pasted an automated response without even reading my ticket. Again, 1 out of 10 for customer service. 1 out of 10 because at least they responded back to me and didn't forget about me. LOL :D

FINALLY, I WOULDA LIKE TO REMIND RIOT EMPLOYEES that you guys are getting paid for your job and Im sure you are all educated as well. (hopefully). So pls do it in a professional manner. Getting paid 12-20 bucks an hour (I dunno how much u get paid) to click auto response without actually trying to help out your money spending customers, is just overpay.

30 Comments

Stephenizgod1/18/2015, 3:20:44 AM4 votes

SO all i saw was a BUNCH of random ALL caps words and that YOU were chat reSTRICTed... I DONT underStand why you ARE asking riot ABOUT premades and being CHAT restricted... WHAT ARE you complaining about?

nerak231/18/2015, 4:23:56 PM3 votes

Thor,

Dude you need to chill lol .... I asked you a question only. Here is the thing "Why" would 4 random people report you for No reason ?

If you had been punished at least twice before hitting lvl 30 then it is easy to assume you have a rage problem.

Take a deep breath and try not to piss people off in-game. Good Luck with it :) I really do hope you realize what your doing before you get a perma.

ColdFuego1/18/2015, 1:25:57 AM3 votes

I disagree. Every single Ticket I have put in (10) have all been met in a timely manner, with responses from humans, and have all ended with my satisfaction and a fix for my problem. Maybe it's because your question of "how to not get reported by premades hurr durr" isn't a support ticket problem. It's a "Maybe I should only act nice even if people are raging" problem.

nerak231/17/2015, 11:00:27 PM3 votes

Wait What !?!

Did you say you were lvl 29 and this is your Second punishment or did you say that wrong ?

Xonra1/19/2015, 3:35:15 AM2 votes

Oh, another "I totally didn't do it" thread, except adding "Not only did I not do it but some guy who is answering support tickets didn't instantly unban me" thread.

Blah blah, downvote and move on after a slight chuckle.

Scuttler Slayer1/17/2015, 5:03:25 AM2 votes

The only reason I said TL;DR is cause your post is raging about Riot basically TL;DRing your Ticket.

It's funny, in an ironic way.

jwf9991/18/2015, 1:02:29 AM2 votes

Pics or it didnt happen

Scuttler Slayer1/17/2015, 4:19:10 AM2 votes

TL;DR

546f7047756e1/17/2015, 4:43:29 AM1 votes

And in case you guys are wondering why I was banned before. That was long ago. I was playing with a person from Japan. I was curious and asked if he supports the Japanese governments honoring their ww2 soldiers and WW2 Japanese Leader. It was over the news at the time. (IMAGINE if Germany still honors Hitler, so was just asking why japan honors their WW2 leader and soldier and if he supports that or not). The Guy actually got offended and reported me and I got banned as a result. LOLs. :D