New ranking and ''automated'' customer service,not a great idea.

XDEATH1·Nov 17, 2016·1 votes·1,080 views

http://i.imgur.com/n6zaFl1.png

So Riot places you this season in a new que called flex que,gets your hopes up on where you think you have a fighting chance,and then sends you back to way worse then where you were previously placed,even before last season!Afterwords you send in a request just curious as to what kind of excuse they will throw your way this time,and now it all seems to be ''automated''.Just for example,I was Silver last season,won 6-10 placements this season against golds,diamonds,platinum's,and placed Silver 4 flex.I log in a couple days later play again and get placed Bronze 5.I and a couple others whom i frequent league with also responded to this disaster,only to receive an automated response.I just want to say thanks Riot for not taking the concerns of your more serious fanbase seriously,and thanks again for taking all this money you make and not listening to the people who pay you.I have also attached emails related to this issue proving Riots automated response.

11 Comments

Best Kog NANov 17, 20162 votes

If they had to manually respond to every request it would take a week for your ticket to get a reply.

XDEATH1Nov 17, 20161 votes

Regardless it still does not account for individual summoners/players concerns,they treat us as a whole,and this community is by far spilt in all directions.When a company gets down onto an individual customers concern,it becomes a company that can be trusted and expected to last a long time,not to justify the needs of the many at the expense of only a few.It is to say the least unfair.

Deep Terror NamiNov 17, 20161 votes

Agent Spoopy is a person...

Best Kog NANov 17, 20161 votes

I think what XDEATH1 is referring too isn't so much the lack of automated responses as much as the copy pasted seeming responses.

XDEATH1Nov 17, 20161 votes

Actually what i am truthfully referring to is Riot's failure to pay attention to individual customers and always having people seemingly make excuses for their company's behavior.

XDEATH1Nov 17, 20161 votes

If he is a person,then your going to love this other persons same exact response to my friend. http://imgur.com/Qx2tlgy So now your telling me this is a real person under different accounts saying the same exact automated thing,or now you actually believe what someone is saying?

Deep Terror NamiNov 17, 20162 votes

They are not automated, they are called "canned" responses. They have prewritten responses so they can handle common tickets quickly. Personally writing something new for a common issue is not usually necessary, and would waste a huge amount of time. If you needed a more personal response they can give it to you.

Your problem, for instance, was already publicly answered on the forums, and you could've been given all the information you needed within minutes without backing up the ticket system. http://boards.oce.leagueoflegends.com/en/c/announcements/XMZm8OPI-ranked-corrections-to-placement-results-and-ranks

XDEATH1Nov 17, 20161 votes

How is it i was not notified of this potential fix until it was already implemented?Better yet,where on anything upon this site does it direct you to read the forums on a daily basis to be notified of changes that impact mine and others gameplay?

Deep Terror NamiNov 17, 20161 votes

There is a notification on top of the boards and your client.

XDEATH1Nov 17, 20161 votes

There exact notification states, ''We have rolled out a potential fix for the matchmaking issues in Ranked,if you have already placed into a League,you will need to play one additional placement game to determine your new ranking.'' In what part of that was I notified about it BEFORE it was implemented,meaning,I was already replaced before that notification was even issued.Trust me ,I have a lot of free time,and pay attention to details,and have screenshots to provide what I state given the communities inclination to defend this company's position in every respect.