Friends account got hacked (HELP)

PutYouDown·Aug 26, 2015·1 votes·742 views

Should he deactivate until it gets resolved?

How long does it usually take for tickets to be solved? Is there a faster way to get in contact with someone from RIOT?

8 Comments

Radnar the boldAug 26, 20152 votes

Did your friend follow one of those "free rp sites" if so he should learn from this that RP IS NOT FREE.

PutYouDownAug 26, 20151 votes

I don't believe he did. He buys most of his RP himself from his own bank account. BTW this happened a little bit before the servers got moved.. August 24th 2015 after 10pm

(Severs moved 5 AM - Noon PDT on 8/25/15)

TraakSCAug 26, 20151 votes

Why isn't your friend asking these questions?

Why is this in Misc?

How do you know it is "hacked"?

PutYouDownAug 26, 20151 votes

RIOT told me to put this in Misc after shortly receiving a warning after posting this somewhere else.

He told me. His account was hacked so I am posting this. (he doesn't have access to that hacked account) So that hacked account "which is his" can't post on here because he doesn't have access to it

ZielmannAug 26, 20151 votes

I've usually gotten responses fairly quickly from support. Though from what I hear, account recovery can take a bit of time, as the process isn't that quick. They have to be certain the account is actually his, after all.

Does he have access to the account at all? Or did the person take it over completely (change pw and associated email address)? If he can still access the account, he may be able to change the pw so the other person can't access it anymore.

PutYouDownAug 26, 20151 votes

The person who hacked it changed everything... he only has access to the original email that made the account. He already submitted the ticket. He's just waiting for a reply..

He was also concerned that if he deactivates it can the hacker reactivate it?! Purpose deactivating is so that the hacker cant use the account until RIOT gives it back to its rightful owner.

He is also scared that if he deactivates it, if and when he gets his account back, will he be able to easily reactivate it without waiting for ever for RIOT to reactivate it

ZielmannAug 26, 20152 votes

Hmm. Tricky then. Is deactivating the account even an option? (Serious question, as it's not something I've had to even consider at this point).

Probably all you can do at this point is wait for support to reply to the ticket. I should certainly hope that account recovery cases have fairly high priority. For various other tickets I've had to submit in the past, It's been anywhere between one and four days before I got a response. Hopefully he'll be on the short side of that.

PutYouDownAug 26, 20151 votes

Yes I didn't know it was an option myself until he mentioned it and I saw it on the support "help" page.

Thanks for your response it was greatly appreciated (100% serious) :D

I hope he gets in contact with a RIOT support personal ASAP since he put a lot of good money and time into that account.