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Bad policy. Bad business.

K0D4M4·1/31/2015, 2:40:52 PM·3 votes·851 views

Here's the scenario: you are at a toy store somewhere buying a toy. Suppose you purchase the item and realize instantly you used the wrong credit card, because you placed both your cards next to one another and they appear very similar at first glance. You walk directly to the customer service area and explain the problem. Any reputable business would redo the transaction using the desired method of payment.

So my story, I accidentally clicked the RP button to purchase Kalista, and immediately after(literally 20 seconds) realized my error, I wanted to pay with IP. I contacted riot immediately, prior to using Kalista. Riot, says,

"There is currently no way to receive more than three refund tokens per account. This feature was developed to give Summoners a chance to exchange content they regretted buying, or purchased accidentally – but we had to limit the number of refunds we could reasonably grant within the game."

First of all I didn't regret buying Kalista, I fully intended to buy her. I didn't accidentally purchase the item either, so neither of these reasons apply to the situation at hand. I accidentally clicked the wrong button. First sentence is a diversion, they could easily undo the transaction should they desire. I am not looking for a token, I looking for the business to allow me to pay with the method I fully intended to pay. I understand the need to limit people from taking advantage of a return policy, but this is bad business.

Before you shout out "You accepted the terms!" well consider this, yes I did, but this is unconscionable, and borderline theft.

If I had accidentally spent IP on her I wouldn't make a peep.

I would also mention in my payment history for the last 18 months I have not payed RP for anything other than skins.

8 Comments

Sarutobi1/31/2015, 2:53:47 PM3 votes

Do you normally rush when you buy stuff? Also your first paragraph is incorrect. Anyone who has worked in retail, or anywhere that has to deal with Credit Cards know its not that easy! When you do stuff like that they also need to get a hold of said Credit Card companies (assuming more than one is being used) let alone the account of fraudulent credit card in the recent years if you think things like this are easy i dont think you know how deep this goes.

The only reason why its difficult or they are unable to do things like this is because they dont want fraudulent purchases to happen, or at least not as often. I would rather them have harsh policies like this, than just having companies pull off from being able to be used with the company! Just let it be a warning not to rush into thing when buying stuff. Im not even sure how you can confused buying something with RP and IP. one is on the left the other on the right! Even then you could have used your Refund unless you used them all up already?

Lonefire Blossom1/31/2015, 2:54:56 PM3 votes

"I didn't accidentally purchase the item either, so neither of these reasons apply to the situation at hand. I accidentally clicked the wrong button."

Lol you just disproved yourself. You did buy her accidentally with RP. Maybe you should've thought twice before before wasting your tokens.item 3070

P.S. Your 'scenario' has nothing to do with your story.

SEKAI1/31/2015, 2:44:53 PM2 votes

That's why there is a confirmation notice whenever you purchase, doesn't matter the translation unit as they both have it.

Double check when purchasing is also a customer responsibility. Yes having the ability to refund is cool but know this, you have responsibility at your end and also you're dealing with online transaction.

Matthias91191/31/2015, 5:16:25 PM2 votes

The refund limit is really well established.

That said, I do think they should make exceptions for true accidental purchases that you have not used yet. This guy doesn't even want a refund, just to buy the same content with IP rather than RP!