[COMPLETED] [June 7th] -- NA Ranked Disabled for Live Maintenance

RiotRiot Mr Sope··18 votes·19,834 views

#Update 12:42pm

Things are looking positive, so we're going to be turning on ranked shortly. We're still seeing some lingering issues with match history, but no LP/IP gains should be affected. We'll keep an open ticker for match history, but otherwise we're considering the maintenance complete. Thanks for your patience everyone!


#Update 12:25pm

TL;DR - Ran into more tech debt than expected while performing the maintenance. Network engineers are working on stabilizing to at least get players back into the game. Ranked is still staying down until we can confirm everything's stable, but looking positive at the moment.


#Update 11:29am

We're still working on next steps, but just to be on the safe side, we've extended the expected maintenance window to 1:00PM PDT. We disabled RP purchasing while we triage the issue as we started seeing some RP purchases start to fail


#Update 11:00am

We're still seeing a higher level of login issues and other errors than we'd like. Currently triaging and working on next steps. Should hopefully have a more robust update shortly


#Update 10:10am

We briefly saw a spike in players unable to login at ~10:05am, but should already be recovering. We'll be keeping an eye on it as maintenance continues.


#Update 9:45am:

At around 8:40am normal draft queues went down for ~5 minutes due to a communication error on our end. Normal draft queues should currently be active, but you may need to restart your client to have them show back up.


Hey all,

Heads up that in the morning of June 7th at 7:30AM PDT we’re going to be disabling ranked queues for about 4 hours to make some hardware configuration changes. Changing configuration settings may not be sexiest of changes, but the maintenance is important to us as it’s targeted at removing some backend tech debt by making sure our systems are set up in a comparable way across all regions. Unfortunately, outside of ranked going down, you won't be able to notice much else.

If you get into a ranked game before 7:30AM PDT, you’ll still be able to finish the game, but won’t be able to create a new one after. For all you Normals/ARAM all-stars, some disconnects or login issues are possible during this time but we’ll be keeping an eye on things while maintenance is ongoing.

We’ll also make sure to update this post when it’s completed or if we run into any snags along the way!

108 Comments

Duchess Katarina15 votes

Currently, there is a bug that I'm facing where in Normal Draft mode (with the new 10 ban system) sometimes red side has first pick. I submitted a ticket/talked to a support member and he gave me a suggestion to delete my Config file and then repair the client. I thought that did the trick, but today it happened again a couple of times.

It will show me that I have blue side and we will have first pick and we will pick in usual order but then when we hit loading screen it swaps us to red side. Or vice versa. He thought it might be something to do with how there was a feature that would show you had blue side regardless of what side you were actually on. But I don't think that it is. In my match history it shows that all my Normal Draft games are Blind Pick. So I think maybe when you guys flipped the switch for the 10 Bans you accidentally flipped the Normal Blind Pick side chooser (I don't even know what to call it).

I know this might not be the place to ask, but since you guys are doing a Config maintenance, is this something that could be looked into by any chance?

VCS QuanLe3 votes

What's time it will be back ?

Crystalyzer1 votes

Your team is always blue in champ select unless it's different in norms.

Soft Cow1 votes

You are always on the left side but when it shows what role you are in draft it will show which side of the map you are on.

Duchess Katarina1 votes

But sometimes it will show that we are red side and then it will swap us to blue side in loading screen + game.

Soft Cow2 votes
Noxian Saiyan5 votes

Of course on my day off... What happened to patches/maintenance being a Tuesday thing not a whenever thing?

UnboundHades1 votes

Tuesday through thursday

TortugaDeLechuga4 votes

So normal draft pick is down as well lol

kittykris1 votes

Me and my friend are lost looking for it, was it supposed to go down with ranked or??

TortugaDeLechuga2 votes

From what it says here, it should not have.

ModPorocles4 votes

Thanks for reporting this! I'll pass on the information in case this wasn't intended. Will let you know if I get anymore details!

-- Normal Draft Pick should be available now. Is anyone still having this issue?

Sargent1131 votes

{quoted}

Thanks for reporting this! I'll pass on the information in case this wasn't intended. Will let you know if I get anymore details!

-- Normal Draft Pick should be available now. Is anyone still having this issue?

Alot of my friends including me can't log back into league and I dont want to get a leave ban for leaving my match please fix

ModPorocles3 votes

That's really strange! I was about to login. Are you getting any errors at login, and what does it say? Are you and your friends within the same network, or possibly even ISP? Toss me some more details, and we'll figure this out!

Update: We're likely to experience some hiccups while maintenance continues. If you have issues logging in, try again in a moment and you should get in!

EROTIC RAID BOSS2 votes

same issue here and I don't know that guy so.... not local would be my guess. It says unable to connect to the login queue, check server status etc.

SHIMOxxKUMA4 votes

Same, can't login and did all of the same things. item 3070

Sargent1133 votes

{quoted}

That's really strange! I was about to login. Are you getting any errors at login, and what does it say? Are you and your friends within the same network, or possibly even ISP? Toss me some more details, and we'll figure this out!

No me and my friends are not on the same network they sent me a message saying they couldn't log into league and after restarting my client due to a bug for not being able to use any spells/abilities i went to log back in and it says "Unable to connect to the login queue. Check the server status(I did it says its up) If good follow the guide and i did look into it but none of the issues it says is my problem this just happened after the ranked ques went down.

ModPorocles2 votes

Thank you! We are probably going to experience some hiccups during maintenance, but it shouldn't block you entirely from logging in. Give it a bit and try logging in again, you should be able to get in!

Brockalisk1 votes

Unable to connect to login queue. For nearly an hour.

I'll keep "giving it a bit" but it won't help until someone on your side does something.

Odin Bjork2 votes

This guy says give it a bit..... How about you guys get a grip?

jama6553 votes

Thank God i climbed to Gold in flex before this happened and my day off. #GETMEOUT

SilverUrgod3 votes

Well all draft ques are down riot.

Thorn Fierce Red2 votes

For disconnect issue in the other modes, disable the sever only for that day will help to improve the fix and stop players reporting bugs.

Yung Snek2 votes

yeah so i can't even log back in. was getting DC'd in ranked match, then i couldn't even get into game, closed the client and now league won't even open.Xayah [zombie-nunu-bummed]

RiotRiotBok8 votes

The maintenance won't start for about another 12 hours, so sounds like you're running into an unrelated patching issue (I say patching because it sounds like nothing displays after you click on the LoL icon). I'd go ahead and take a look at the Patching Issues article and if you still run into issues, go ahead and submit a ticket and we can help you out :D

lucian12 votes

Fuck you guys and your maintenance man trying to play leAgue shit is gonna take 4 hours my god help me

Skinny Beans1 votes

{quoted}

Fuck you guys and your maintenance man trying to play leAgue shit is gonna take 4 hours my god help me

I agree with this sentiment. Do this shit after hours like normals data centers.

Kürama3 votes

The plan is to have ranked will be re-enabled for the peak server time, in the meantime, you can practice builds or champions in bots or normals.

Skinny Beans1 votes

{quoted}

Ranked will be re-enabled for the peak server time, in the meantime, you can practice builds or champions in bots or normals.

Let me translate:

We don't want to work after hours...

You should have application redundancy or hardware redundancy setup so you don't have to have ranked down time.

Kürama2 votes

That's an inaccurate statement since patches and some server maintenances are performed in the middle of night.

Skinny Beans1 votes

{quoted}

That's an inaccurate statement since patches and some server maintenances are performed in the middle of night.

This should have been as well.

Kürama1 votes

[deleted]

Skinny Beans2 votes

{quoted}

Actually it couldn't, this server maintenance is being done in conjunction with the OCE server maintenance. The times chosen were more OCE friendly, in the middle of the night.

Unfortunately, due to geographical locations, only one server shard could have been granted late night server maintenance times.

I hope this clears up any grievances with the time of the server maintenance.

I am curious why OCE got preferential maintenance versus NA? Couldn't the maintenance have been split up instead of doing both at the same time? 4 hours is a long time without ranked. Additionally, as a side note, the data for peak hours may make an interesting article. I would be interested to know the patterns of play for NA ranked.

RiotRiotBok4 votes

Heya,

Just stepping in to add some context. Totally agree that this kind of maintenance is usually performed in the wee hours of the night. The reason this one was not was because the systems being worked on touch multiple regions so we tried to pick a time that affected the least amount of players.

Ranked being off is kind of different. We turn off ranked anytime there's a service being worked on that could negatively impact your game if the maintenance goes wrong (e.g. chat maintenance, network maintenance, etc.)

chillie2 votes

Can u also fix Zac's running glitch. Thanks. Zac It's so much harder to calculate his landing spot.

BlueBuddha2 votes

Why would you do this at 9am? Wouldn't 5am impact much less players???

Chvanka2 votes

im getting super annoyed. ive been trying to log on for 2 hours now and it keeps saying "unable to connect to login queue"

Chvanka1 votes

{quoted}

im getting super annoyed. ive been trying to log on for 2 hours now and it keeps saying "unable to connect to login queue"

Update, I was finally able to log on :)

Cry2Senpai2 votes

Able to login at 3:22pm est

iq disparity1 votes

Why is it server maintenance never ends the time you guys quote? You should add 2 to 4 hours so if you finish early its a good thing.

Also how was 7:30am pdt the lowest pop time? Shifting it 3 hours earlier would've resulted in less people? Can you share the numbers because that is interesting.

RiotRiotBok1 votes

Just to clarify - It's not strictly the lowest numerical value of server population. More like....looking for the time that the maintenance will have the overall lowest impact on players. When looking at this maintenance in particular, we wanted to consider the effect of the maintenance time in other regions (OCE being a standout in terms of likelihood to impact) and compromise where appropriate. Basically, it may not be the best time for any region, but hopefully we can avoid some super punch-you-in-the-face painful time windows

Kobuh1 votes

I haven't been able to log in for the past hour or two, is there any guaranteed way to fix it, as other people have been able to? I've been trying every 5 minutes.item 3070

RiotRiotBok2 votes

No guaranteed way to fix it :( In a sort of ELI5 version of the problem, the connection to the login server itself is where the problem lies, so it's basically going to be on us to make sure this is working properly again. I know it sucks but, our network engineers are working on it as we speak (type?) Hoping to get everyone back into the game as soon as possible

curbon71 votes

The My Shop sale only lasts until 3 EST and it's 2:30 FML and there is no log-in server FML item 3070

ModPorocles2 votes

That would be a really frustrating situation! Your Shop ended yesterday, though, at 23:59 PT. The end date was was provided on the announcement page, but also within the client itself.

curbon72 votes

My mistake, in the client it said it ended at 3 EST today

Crystalyzer1 votes

It did say today not yesterday. That's true.

Shinashu1 votes

I think there still may be some lingering issues. Was just in a game and I disconnecting from the server. So I left the game and tried to relog, and I couldn't, it was acting like the game didn't exsist. I should note that this was a ranked game and it occured at 6:40 is cst.

Writing Teacher

I'm still unable to log in... pretty frustrating to not see this mentioned on the notification tab in our client the way the other bugs are being broadcasted

RiotRiotBok2 votes

Good feedback on the lack of client notification.

Looks like the login issues are starting to resolve, so let me know if you still can't log in after ~5-10 minutes

More from Live Incident Breakdown

More by Riot Mr Sope