[COMPLETED] [June 7th] -- NA Ranked Disabled for Live Maintenance

RiotRiot Mr Sope·6/6/2017, 10:15:09 PM·18 votes·19,834 views

#Update 12:42pm

Things are looking positive, so we're going to be turning on ranked shortly. We're still seeing some lingering issues with match history, but no LP/IP gains should be affected. We'll keep an open ticker for match history, but otherwise we're considering the maintenance complete. Thanks for your patience everyone!


#Update 12:25pm

TL;DR - Ran into more tech debt than expected while performing the maintenance. Network engineers are working on stabilizing to at least get players back into the game. Ranked is still staying down until we can confirm everything's stable, but looking positive at the moment.


#Update 11:29am

We're still working on next steps, but just to be on the safe side, we've extended the expected maintenance window to 1:00PM PDT. We disabled RP purchasing while we triage the issue as we started seeing some RP purchases start to fail


#Update 11:00am

We're still seeing a higher level of login issues and other errors than we'd like. Currently triaging and working on next steps. Should hopefully have a more robust update shortly


#Update 10:10am

We briefly saw a spike in players unable to login at ~10:05am, but should already be recovering. We'll be keeping an eye on it as maintenance continues.


#Update 9:45am:

At around 8:40am normal draft queues went down for ~5 minutes due to a communication error on our end. Normal draft queues should currently be active, but you may need to restart your client to have them show back up.


Hey all,

Heads up that in the morning of June 7th at 7:30AM PDT we’re going to be disabling ranked queues for about 4 hours to make some hardware configuration changes. Changing configuration settings may not be sexiest of changes, but the maintenance is important to us as it’s targeted at removing some backend tech debt by making sure our systems are set up in a comparable way across all regions. Unfortunately, outside of ranked going down, you won't be able to notice much else.

If you get into a ranked game before 7:30AM PDT, you’ll still be able to finish the game, but won’t be able to create a new one after. For all you Normals/ARAM all-stars, some disconnects or login issues are possible during this time but we’ll be keeping an eye on things while maintenance is ongoing.

We’ll also make sure to update this post when it’s completed or if we run into any snags along the way!

108 Comments

Duchess Katarina6/6/2017, 11:05:46 PM15 votes

Currently, there is a bug that I'm facing where in Normal Draft mode (with the new 10 ban system) sometimes red side has first pick. I submitted a ticket/talked to a support member and he gave me a suggestion to delete my Config file and then repair the client. I thought that did the trick, but today it happened again a couple of times.

It will show me that I have blue side and we will have first pick and we will pick in usual order but then when we hit loading screen it swaps us to red side. Or vice versa. He thought it might be something to do with how there was a feature that would show you had blue side regardless of what side you were actually on. But I don't think that it is. In my match history it shows that all my Normal Draft games are Blind Pick. So I think maybe when you guys flipped the switch for the 10 Bans you accidentally flipped the Normal Blind Pick side chooser (I don't even know what to call it).

I know this might not be the place to ask, but since you guys are doing a Config maintenance, is this something that could be looked into by any chance?

Noxian Saiyan6/7/2017, 2:32:45 PM5 votes

Of course on my day off... What happened to patches/maintenance being a Tuesday thing not a whenever thing?

TortugaDeLechuga6/7/2017, 3:50:47 PM4 votes

So normal draft pick is down as well lol

jama6556/7/2017, 3:15:45 AM3 votes

Thank God i climbed to Gold in flex before this happened and my day off. #GETMEOUT

SilverUrgod6/7/2017, 4:18:49 PM3 votes

Well all draft ques are down riot.

Thorn Fierce Red6/6/2017, 10:22:28 PM2 votes

For disconnect issue in the other modes, disable the sever only for that day will help to improve the fix and stop players reporting bugs.

Yung Snek6/7/2017, 1:06:09 AM2 votes

yeah so i can't even log back in. was getting DC'd in ranked match, then i couldn't even get into game, closed the client and now league won't even open.Xayah [zombie-nunu-bummed]

lucian16/7/2017, 2:45:57 PM2 votes

Fuck you guys and your maintenance man trying to play leAgue shit is gonna take 4 hours my god help me

chillie6/7/2017, 3:57:15 PM2 votes

Can u also fix Zac's running glitch. Thanks. Zac It's so much harder to calculate his landing spot.

BlueBuddha6/7/2017, 6:08:00 PM2 votes

Why would you do this at 9am? Wouldn't 5am impact much less players???

Chvanka6/7/2017, 7:06:57 PM2 votes

im getting super annoyed. ive been trying to log on for 2 hours now and it keeps saying "unable to connect to login queue"

Cry2Senpai6/7/2017, 7:21:35 PM2 votes

Able to login at 3:22pm est

curbon76/7/2017, 6:32:34 PM1 votes

The My Shop sale only lasts until 3 EST and it's 2:30 FML and there is no log-in server FML item 3070

Shinashu6/7/2017, 11:50:00 PM1 votes

I think there still may be some lingering issues. Was just in a game and I disconnecting from the server. So I left the game and tried to relog, and I couldn't, it was acting like the game didn't exsist. I should note that this was a ranked game and it occured at 6:40 is cst.

iq disparity6/7/2017, 6:23:48 PM1 votes

Why is it server maintenance never ends the time you guys quote? You should add 2 to 4 hours so if you finish early its a good thing.

Also how was 7:30am pdt the lowest pop time? Shifting it 3 hours earlier would've resulted in less people? Can you share the numbers because that is interesting.

Kobuh6/7/2017, 6:24:56 PM1 votes

I haven't been able to log in for the past hour or two, is there any guaranteed way to fix it, as other people have been able to? I've been trying every 5 minutes.item 3070

Writing Teacher6/7/2017, 7:12:22 PM

I'm still unable to log in... pretty frustrating to not see this mentioned on the notification tab in our client the way the other bugs are being broadcasted