RiotLyte talked about this specifically in two posts. It appears the problem is more than just reporting in post and pre-game lobbies and that they are always working to improve the reporting system.
Post One: (By RiotLyte)
I emphasized the part of your post that is important. When we investigated pre- and post-game chat, the question we asked was: "What is the incremental value we would get by adding this feature? Would we identify more toxic players, and if so, how many more?" It turns out that many players who are toxic in pre- and post-game chat are also toxic in-game, and tend to be caught by the Tribunal. However, Riot does have access to the logs--they just aren't hooked up to the Tribunal system. Given the choice, should the player behavior team work on Champ Select issues, or work on pre- and post-game chat? The answer is pretty clear.
In saying this, as you might have heard from other player behavior members, we have been shifting away from feature development on punishment systems. Like I mentioned in the GDC talk linked earlier in this thread, we're focusing much of our development on making the game more enjoyable for neutral and sportsmanlike players instead of focusing on the toxic players.
Post Two: (By RiotLyte)
Oh, it's not anything special due to data. We just internally view them as different problem sets.
For example, adding reports and pre- and post-game chat logs to the Tribunal is a solution to a problem--the problem might be defined as a lack of accountability for extreme toxic behaviors in Champ Select (since the solution would only identify the worst of the worst offenders for the Tribunal).
Champion Select; however, is a problem space without a solution... yet. The problems include:
- Time pressure creates a hostile environment
- Putting strangers together in a lobby and forcing them to negotiate strategy is hindered by a lack of trust (in other words, everyone only has data on themselves, and truly believe they are better than everyone else in the lobby -- a reasonable behavior pattern given the lack of data on everyone else)
- A mismatch of expectations going into the environment
If you look at the problems in Champion Select, it's very obvious that pre- and post-game logs in the Tribunal does not address them.
As others have recommended, I would also suggest sending a ticket to Riot Support if you encounter people being toxic in the post- or pre-game lobbies and don't think it will be caught through the regular reporting. You can do that here.
