Here is the original Email that I sent to the custom support.

Hey Dear Custom service Team

Sorry for the attitude I had yesterday. I was so pissed by the new HUD. Didn't expect you to reply this Email. Since we love this game. Those players like us would always hope and expect better from this game. The new HUD is definitely beautiful and fancy, but we expect more than that, as a player, we expect more of its functionality. First, I personally prefer the mini-map on the left. I was a DOTA player, mini-map on the left make me feel a lot more comfortable, but I realized that the when you change the mini-map to the left. The chat box will appear in the middle of the screen. When the game message become more and more , I almost couldn't see anything. Here is a quick example. I was playing with Thresh yesterday on blue team.(bot lane), just because I prefer the mini-map on the left. I can't see the enemy champions because most of the chat message blocked them, that makes me even harder to cast my ability, especially my hook. I minimum the size of my chat box, but with that setting. I can't see the letter. So I decided to change it back( the mini-map position), but soon I found out that the item box was also changed to the left. I was stuck. Don't even know what to do. That feeling was like my favorite game turned into some sort of new game that I don't know. Secondly, the mini-map is toooo big. We were playing with the new HUD yesterday. We lost the group fight, and we were falling back, but the "huge" size of the new mini-map makes me misclick a lot. Mostly the top right corner of the mini-map, and that makes my champion move forward to the upper corner and died. That happened 3 times yesterday, even though I scaled the size all the way down to the minimum, but that can't fix it. I was so pissed. Third, the champion status and game status. Yesterday while I was playing, during the middle of the game. My friends suddenly asked me. "What's the score ?" I was like. "I don't know, where the f*????!?!?!" Yeah, you saw the problem. Those score board stuff shouldn't appear at the top of the mini-map. That's the whole game status you got there. Should put it at the top middle of the screen. That would be perfect. These are the problems I found with the new HUD. I bet different players got different feelings. Don't feel upset Riot, because we know how much efforts you guys put into this new HUD. We all like the look of it. Icons effects all that stuff, but its just not that "useful" compare with the old one. Thank you for reply. That really makes feel valued as a player, and good job on the new graphic, new map（new Summers Rift). You guys are updating the game so frequently . We can tell. Seems like after each update, there are some noticeable change either of the champions ability icons or of the ability effects. We truly appreciated it, but just because for the love of this game. We can't stand even a little flaw in this game. We would like to see this game become perfect just like you guys do.