The guy has a point. Now 1st off I understand when you say "just use the mute button." But ill explain to you how their punishments are a joke and as much as you say they discourage it, they do not do enough or even do what they should do and then even over punish people for less severe offenses than people they just give a slap on the wrist for worse stuff.
I started playing this game about a year after my girlfriend found it and started playing it. I would hear typing fast arguing and flaming people in the game whether right or wrong all the time. It took a year before she got her 1st ban which was a few days. Then she was banned again a few months later foir the same thing even though I would hear and see her doing it almost every game. After that she only played ARAm and then just stopped playing the game altogether.
Now I still play it and have been playing this game for about 4 years. I am one of the very few people left that you will see with any type of honor badge on the load screens. I rarely give people a reason to report me..in fact the only reports I do get are maybe people reporting for feed who for whatever reason do not understand that you can not report people for dieing unless it is INTENTIONAL.
Now just last week I got a 10 game chat restriction just for telling a 3 man premade to "stfu & leave me alone." I was top lane defending a tower vs 2 people. The 3 premade and the other solo player was bot fighting the other 3 people on other team. They all 4 dieing in a 4v3 fight and somehow blame me saying I wasnt there. yeah i wasnt there because i was defending a turret 1v2 top. So after that the 3 premade start flaming me so i tell them stfu and leave me alone. Then one of them said i was reported and i said "likewise."
After game they all 3 are saying to report me and telling other team to report me.
I leave post game chat and go to play another game but someone dodged and AS SOON as i got back to the main screen in the client I get a message saying I had a 10 game chat restriction. It wasnt even 10 min and I was already punished? A person who to his knowledge never gets reported, gives others a legit reason to report or has even received a warning. And to add on to that after i completed my 10 game chat restriction I was not even allowed to receive rewards for awhile...no key fragments or chests for S grades. Each time i earned 1 i got a message saying i couldnt get them.
So to see my gf flame for a year before she received any type of punishment...and then another 6 months before another punishment......and then for me for the 1st time yeah maybe i shouldnt of typed "stfu"...but seriously.....not even 10 min later im insta punished and then punished more after i complete the 10 games.
So no matter what they do, they can always do more and they can at least take the time to correctly punish people.
When someone who I reported gets punished i get a message saying someone i recently reported received a punishment.......Im sure you have gotten this message too a few times. The game that i got punished for like i said the 3 premade was flaming me...i reported them also......i get insta punished and they were not punished even tho i reported them and for what they were saying to me......including kill myself......im pretty sure it wasnt their 1st time flaming somone...and they received nothing.