Impossible gameplay and no balance, tired of it

Hi, this is the first time I post on the forums/boards.

Today, I'm writing because I've had it with this game. I was on a winning streak of 5W-0L with Graves in ranked games and I just started a new game with him. As soon as the game starts, Amumu, Heimer and Nasus say they are having problems with servers and practically can't move. At level 3, Amumu disconnects and never comes back. Heimer disconnected for 5 minutes at one point and when he came back he couldn't move at all, and Nasus sticks under his tower without moving all game. The ennemy team had a group of 4 people without connection problems, only their Janna support was saying she couldn't play so she stayed in their base.

The ennemy team destroyed our Nexus at the 17minutes mark.

I did not get a Loss prevented, and therefor lost 21 ranked points because this company is not managed well.

Are you serious Riot? I am asking this, with a hope you can answer me with a truthful and meaningful answer. Are you really going to keep doing nothing about the servers? Are you really always stick to do absolutely nothing for the customers that get screwed by your lack of competence? And I'm not talking here about the lack of hardware, I'm talking about the lack of management of the community and the lack of knowledge of your own ranked system.

Your ranked system is completely broken from top to bottom. And you know it. And everyone knows it. The only real way to attribute points to people is to evaluate them individually, even in a team game. Yet you fail to see that, and I don't see how. Just like in professional sports (cause you guys call your game 'e-sports', right?), if the best player in the league is on the worst team in the league, he's still getting credited for being the best. His value will always be high or will raise. If I apply your bad reasoning, if the best player is on the worst team and always play with exceptional skill and that team loses and loses and loses, that person's value goes down up to the point where it is worth nothing. WRONG! That is not how it works. But I guess you're too lazy to change how your algorithm works to calculate points and standings, if algorithm there is.

I lose games of 15-3, 9-1, 29-4 (my personal worst loss) in ranked because of teammates who can't play, disconnect or are victim of your poor server management. The worst I've ever experienced was losing a game 4v5 because someone never connected, but my team dominated 36 kills to 15 (the ennemy team decided to turtle at their towers until the 1h30 mark so they would all be level 18 with final builds).

This is just my opinion here. But I will tell you one thing. I will keep playing this dumb game, yes. But I will never, ever suggest it to other people. And I will actually promote your competitors. Having worked for a dozen of years in customer service myself, I know that bad marketing will hurt you more than just me quitting this game.