What to do about leaves/abandons due to ISP problems.

Balthazar·Jan 21, 2015·2 votes·561 views

Obviously when your ISP or otherwise stable internet connections cuts off, it can lead to frustration. How could Riot or the players handle leaves/losses/bans due to issues such as this? I bring this up because my ISP is typically really solid, but just 10 minutes ago, it cut out for long enough for my team to /ff in the first ranked game of the season. I would hate to see punishment for this, when it is entirely out of my control. Suggestions?

17 Comments

AmelieJan 21, 20153 votes

You don't get punished for one leave, though. You'd have to do it consistently over a short period of time to get punished. If your internet is dying consistently due to your ISP, that's not really Riot's problem either. Talk to your ISP and don't play team games (especially ranked) until it's better. It's not fair for your teammates, whether it's intentional or not.

ravenswolfyJan 21, 20151 votes

{quoted}

You don't get punished for one leave, though. You'd have to do it consistently over a short period of time to get punished. If your internet is dying consistently due to your ISP, that's not really Riot's problem either. Talk to your ISP and don't play team games (especially ranked) until it's better. It's not fair for your teammates, whether it's intentional or not.

You shouldn't be playing at all. Its an automated system and you can even be banned for leaving bot games

ravenswolfyJan 21, 20152 votes

they should be banned/suspended because they shouldn't be playing if they have a sketchy internet connection

BalthazarJan 21, 20151 votes

Repeated leaves for the same reason and that would make sense, but that seems harsh for people with only occasional issues.

ravenswolfyJan 21, 20152 votes

{quoted}

Repeated leaves for the same reason and that would make sense, but that seems harsh for people with only occasional issues.

occasional is something reoccurring. They shouldn't play if its an occasional issue.

LafouboyJan 21, 20153 votes

I disagree. I think that shit happens, and that sucks. Though just because that shit happens doesn't mean you shouldn't be punished for it. Think of Vehicular Manslaughter; might not be your fault/it was an accident, but you will still do some time for killing another person.

ravenswolfyJan 21, 20152 votes

{quoted}

I disagree. I think that shit happens, and that sucks. Though just because that shit happens doesn't mean you shouldn't be punished for it. Think of Vehicular Manslaughter; might not be your fault/it was an accident, but you will still do some time for killing another person.

While true shit does happen Riot doesn't care if its an ISP issue or if your pet knocked over your router or whatever. Its an automated system.

LafouboyJan 21, 20151 votes

And with that comment, you said nothing that I had not explained in that post. Was that comment just supposed to be one to reaffirm my statement or something?

ravenswolfyJan 21, 20152 votes

{quoted}

And with that comment, you said nothing that I had not explained in that post. Was that comment just supposed to be one to reaffirm my statement or something?

No the comment is about that the game/Riot doesn't give a crap if you lose your connection. Its seen as a leave/abandon regardless of what the reason is. They're using an automated system to issue out the bans/suspensions for leavers/afks. If you have accumulated enough leaves/abandons you will be banned. And if you're intentionally trying to play, knowing you have an unstable connection then you're not only risking your account but potentially wasting time of 4-9 other people.

LafouboyJan 21, 20151 votes

While I agree that everything is automated and that Riot leaves it to the automated banning system to deal with it, because they wouldn't have the time to appeal EVERY ban out of their millions of active players, they do care. They try and deal with it the best way they can (if you haven't read the TONS of threads that they have made on this exact subject).

And seriously, stop saying that people shouldn't play if "they know they have an unstable connection", because that is an unbased assumption on this player's knowledge of how his ISP is doing today (because ISPs can be very erratic with the level of service they provide; I know from personal experience with Metrocast) and because even if he knew, then you are telling him to stop playing the game forever.

Seriously, you just come off as a condescending asshole and nobody seems to agree with your argument that seems to be based completely off of emotion, rather than logic.

ravenswolfyJan 21, 20153 votes

{quoted}

While I agree that everything is automated and that Riot leaves it to the automated banning system to deal with it, because they wouldn't have the time to appeal EVERY ban out of their millions of active players, they do care. They try and deal with it the best way they can (if you haven't read the TONS of threads that they have made on this exact subject).

And seriously, stop saying that people shouldn't play if "they know they have an unstable connection", because that is an unbased assumption on this player's knowledge of how his ISP is doing today (because ISPs can be very erratic with the level of service they provide; I know from personal experience with Metrocast) and because even if he knew, then you are telling him to stop playing the game forever.

Seriously, you just come off as a condescending asshole and nobody seems to agree with your argument that seems to be based completely off of emotion, rather than logic.

I don't think Riot cares enough. If they did we would have more news about East Coast NA servers, a better automated system for leavers/abandons, a better report system, and possibly a vote/dodge system.

Instead we have the East Coast waiting for years to have a better server experience. We have a system that hands out 1 message if you leave/afk too many games before it looks to ban you if you repeat the same behavior. We have an amazingly toxic community that would rather report you for even the simplest of phrases when we have chat filters/mute button. We have a report system that was backed up by a name/shame rioter that went against forum rules regardless if the player was guilty or not. And we have a system that would penalize you for dodging a ranked game even if you know your team is purposefully trolling the champ picks.

To say that i'm coming off as a condescending asshole, that's rather rude. I'm just telling you how it is. If you join a game with an unstable connection, and you leave/disconnect you more than likely will get reports. It may be an accident, it may be intentional, it may even be beyond your control. However the fact remains that you joined a game and wasted the time of your teammates and your opponents. You should be suspended/banned if the kind of behavior continues. That's the system we have and until Riot fixes it or gives us a better one then anyone who continues to play and leaves games should be banned

Penguin EclipseJan 21, 20151 votes

{quoted}

they should be banned/suspended because they shouldn't be playing if they have a sketchy internet connection

The problem is that millions of people have sketchy internet connections. Companies like Windstream don't like to invest in infrastructure until it is absolutely necessary. And we have a growing number of people moving to wireless connections, many of which are not stable.

LafouboyJan 21, 20151 votes

This has always been a problem for Riot, and they can't really do much about it. Sure, it may not have been your fault, but the fact you were not there meant that the rest of your team had to get punished for your own personal shit.

It is like someone being forced to go to school while extremely sick; sure it is out of your power to fix the sickness and it wasn't your choice to come, but other people are going to be suffering (by getting sick themselves or distracted by your hacking and coughing) because of your own personal misfortune.

BalthazarJan 21, 20151 votes

While I understand that preliminary banning/reporting makes sense for just straight up leaving, I feel like an appeal system would be good for this kind of thing. Let us say, hypothetically, that an appeal system was in place. After being banned for leaving/disconnecting, I would go get logs from my ISP of when the net dropped. Compare that with when the game occurred and prove it was out of my control. Or have the launcher track the difference between me force closing it and my internet no longer working. Granted, the later would lead to people pulling the plug and then whining, so I imagine that wouldn't work very well.

LafouboyJan 21, 20151 votes

You get warned first, then can get banned if you keep doing it. That was Riot's fix for this. If you have not been warned yet, don't worry about it. If you have been warned, then tough luck. Just remember that life isn't fair. Riot can't force life to be fair, either. If they just let people get away with dodging with the excuse "it was my ISP, not me", then there would be a lot of dodgers that just used that excuse; which wouldn't be fair to the League community, and unhealthy for their game.

BalthazarJan 21, 20151 votes

Yeah that's what I was getting at in my reply to raven. Just the experience made me think there might be a way to tackle the problem. Posting here provides a little more back-and-forth, so folks with ideas might speak up.