No Lunar Guardian Nasus border after purchasing it?! Only got icon, you need to have the skin??

JeanBookz·Feb 9, 2018·5 votes·7,199 views

Learn More: Lunar Revel 2018 Event

Hello

I just purchased the Lunar Guardian Nasus border +Icon with my tokens and i only received the icon, looking online a website said you must have the SKIN so it shows up! Are you serious!? why dont you include this information on the website , i could've gotten other stuff than just wasting 64 token out of the 96 on just an ugly icon.

Can you get a refund? this is insanely unfair for the people wanting the border and cant afford $20 on a skin or is it just a broken bug that the borders are not working properly I would really appreciate an official answer

thank you

21 Comments

ModThe DjinnFeb 9, 20184 votes

"Each border comes with a matching icon and grants the border for one skin (not all three)..."

The context of this implies that it grants a border for one of the three Lunar Revel skins. I do agree it could be clearer, but I think it's pretty clear already. So yes, the skin is required.

I'd put in a ticket to Player Support though. They may be able to assist you.

Loopz00Feb 12, 20184 votes

It says that nowhere on the screen when purchasing through Revel tokens. I did the same thing and I think it is a little ridiculous that there is no refund option for an event purchase (which could be easily disabled after the event). Also, you should keep in mind that not everyone has been playing this game since the beginning of time, which means that most people won't know (like me) that the borders do not apply to any skins.

{quoted}

The borders have literally always been like this, they only appear for the corresponding skin. The PROJECT borders did that, the Star Guardian borders did that, why would these be any different?

Honestly this fault is on you, and not Riot.

ModThe DjinnFeb 12, 20182 votes

{quoted}

It says that nowhere on the screen when purchasing through Revel tokens. I did the same thing and I think it is a little ridiculous that there is no refund option for an event purchase (which could be easily disabled after the event). Also, you should keep in mind that not everyone has been playing this game since the beginning of time, which means that most people won't know (like me) that the borders do not apply to any skins.

...is this a response to the right post? You've responded to mind instead of MetaVolca's. I personally agree there are some clarity issues, and recommended contacting Player Support. :)

Loopz00Feb 13, 20181 votes

I was trying to respond to both... If you are looking at the revel token area (where you actually spend the tokens) this does not provide any description outside of saying that you get the item(s) for the tokens. I think that is where they are (not purposely) misleading people.

MetaVolcaFeb 9, 20184 votes

The borders have literally always been like this, they only appear for the corresponding skin. The PROJECT borders did that, the Star Guardian borders did that, why would these be any different?

Honestly this fault is on you, and not Riot.

Powerful MonsterFeb 10, 20183 votes

I have a same problem here i spend my tokens for notinhg how i can know that i need skin come on guys.... if i know that i take somthing else for sure... now i complete all missions for notinh g... for stupid icon... -.- that kind of info must write in game its so unfair......

Ahri BakaFeb 12, 20183 votes

There was an information it already said 64 token for icon and boarder , the skin was never mentioned

idk0uzFeb 13, 20182 votes

same..

BeersteinFeb 14, 20182 votes

Agreed, but I googled this thread first (yep the easiest source of information on it is this thread thanks Riot). Anyways I don't want Lunar WW border because the background skin itself is super ugly, they gave Warwick tusks instead of fangs, what is he a wild boar? As he's the only one I play I'll pass.

Thanks for the heads up OP. This is typical business tactics and very blatantly intentional. The best we can do is not buy ANY of the skins in protest of business tactics that treat us like idiots and try to force us into a predicament where we'll want to reluctantly purchase skins.

As long as they see it working they'll continue doing it, best we can do is try show it doesn't work. Sadly, it will.

Raphsen1337Feb 14, 20182 votes

I have the same Problem! it says Lunar revel icon + border. So how do i know it only works with one skin? its the first event that i buy a border..

thexxghostFeb 17, 20182 votes

Same....

they should said that ( skin required ) or u can refund at lest ...

so now i did all the quests for nothing :(

RamplstilckinFeb 17, 20182 votes

Same problem !!!

EschetonFeb 9, 20181 votes

Yes

Refunds are max 3 total. And can't be used on bundles. Which is why the throw in a couple of revel tokens on most things event related.

And I believe it's mentioned that you need the skin.

Critmaster GarenFeb 9, 20181 votes

i just want to know.

do i have to pick up the skin for the golden chroma first, or can i unlock the skin at a later date and then automatically get the chroma with it?

i dont want to spend that golden token and realize too late that i only get the icon for it, even if i bought the skin at a later date.

ShirøKumaFeb 11, 20181 votes

I think you won't be able to use the golden chroma right after the purchase if you don't own the corresponding skin. But if you buy the skin afterwards you should be able to the chroma. Wait for other people to confirm you that before buying it as I'm not a 100% sure myself

xelakerFeb 9, 20181 votes

Riot is a sneaky bunch. Don't buy the skin if they don't refund you. I'd recommend not buying any skins that aren't on sale for the cheap, but that's just me.

LanricoFeb 10, 20181 votes

i have the icon and the skin and the border doesnt even show up.... At least not in a custom..

FlippYAKFeb 17, 20181 votes

gonaKiŁŁyouFeb 18, 20181 votes

Same problem here... I have to buy the skin to have the skin I just unlock... WTF????

Intezivna njegaFeb 22, 20181 votes

me too. i didnt get the skin. Why??

FerrinovaJun 30, 20181 votes

Whats the point in creating posts like this? None of riot is going to do much about it, and as far as i'm concerned they don't care. Don't waste your time on buying stuff from events like this. They just make it hard to get what you want. No comments from any riot members yet? Unbelievable...