Mumbino (Riot Games Player Support)
Jan 14, 10:23 AM PST
Hey there,
Mumbino here from Player Support.
I totally get where you're coming from, it sucks to lose an account that you cared about so much.
I'm am very sorry, but I will not be lifting the suspension due to our system detecting a 3rd party program affecting the client. We want to enforce players to not use 3rd party programs because we want to keep the integrity of the game. Upon investigating further, we feel that the ban was fairly placed.
I wish that I could go into more detail about it, but for the sake of our protection and security, I cannot. Players like to write in and figure out why they were banned and use that information to prevent getting caught again; so we try to limit that as much as possible.
I know it really sucks and I truly wish I could do more here. If you do have any more questions and/or concerns please let me know.
Mumbino
Riot Games Player Support
Vayne Mayne
"Purge with Silver."
this is what i got from riot when i asked why the account is still banned, so i guess they told me the account would be unbanned but its permabanned wrongfully, considering they wont tell me what 3rd party program it was that i was using , and dodging my questions for years on this account that was once diamond with thousands of dollars into the account with nearly all the skins in 2014 and skins you can no longer get. Ive been trying to get it unbanned for years now and riot refuses to disclose any information to me and just banned the account and refuses to give me an answer yet i still play this game to this day and they still dont want to help loyal players, great customer service. :) 5/5
