RIOT SRSLY PLS HELP

INF3RN0·Oct 18, 2014·5 votes·5,142 views

FOr over half a year, I have had problems with dc'ing in league. It is not, in any way, my fault, since every time it happens, only league dc's, but everything else works. It is not my computer either, I have had it sent to the manufacturer 3 times to be checked, and it comes back with no problems. I have reinstalled countless times, and repaired the client too. I have been asking for help everywhere, but Riot keeps ignoring me. Then I get banned when I try to play, though it is not my fault at all. I have just been banned for a week again. It seems as if Riot only likes to punish, not help. Plsplspls can someone respond to this post. I am getting sick and tired of this, and I am about to quit if no one helps me with this issue. Don't let me lose hope in you Riot. Pls help.

20 Comments

RiotmoonstonesOct 19, 20143 votes

Hey there!

Sorry to hear about your DC issues. :c

The best thing you can do is to submit a ticket to Player Support - you can fill out the ticket here!

SolidPoohOct 19, 20142 votes

I've reported this myself but the only answer I can get is that it's definitely on our end. Even with all the steps taken to determine the issue

Really awesome that you came into this thread though!

TocosamuriOct 21, 20142 votes

Yeah Riot just likes to blame the players. Not them who own and control and can add servers.

Sailor MintOct 21, 20141 votes

Yeah Riot just likes to blame the players. Not them who own and control and can add servers.

If it only affects a small number of players. It's an ISP issue. Most common causes are Comcast and Level3 throttling LoL traffic.

The safest thing is complaining to your ISP and give Riot support the requested information.

I had 6 weeks of packet loss fixed within days after doing that.

INF3RN0Oct 20, 20143 votes

This problem is not unique to use, it is something with the servers. The Player Support did absolutely nothing. These dc's have been happening to many players ever since the last patch came out. I have tried every option, I do not know what to do anymore. I know that I am not the only person with this issue.

RiotmoonstonesOct 21, 20144 votes

This problem is not unique to use, it is something with the servers. The Player Support did absolutely nothing. These dc's have been happening to many players ever since the last patch came out. I have tried every option, I do not know what to do anymore. I know that I am not the only person with this issue.

I'm sorry, I think I misunderstood you. :c Since you had mentioned it occurring for 6 months+, I thought it may have been unrelated to the recent issues, which have been addressed here.

I'm on the skins team, so I'm not super knowledgeable about this stuff - just trying to help!

TocosamuriOct 21, 20142 votes

The skins team does a super good job! Definitely the hardest workers over at Riot, now if you could just mention to some of the other departments that they still have a job to do that would be so nice! ;) Most people don't even bother creating a support ticket because the people at support do not help, they give you copy and pasted answers and blame things on you.

Riot should promote you because you seem to be the only caring employee. Keep up the good work, maybe someday some of the other Riot staff will follow in your footsteps.

Jesus is SaviorOct 21, 20141 votes

You're seriously saying you guys "addressed" this issue when multiple people have been asking for mac instructions (to post logs) in that thread, and it hasn't been replied to in 9 days?

Which means you guys clearly aren't even reading it?

Jesus is SaviorOct 21, 20142 votes

It has been 8 days since superfoxman has replied to his thread about this. Which is proof he hasn't even read it, because a fuckton of people have asked for mac instructions (for posting logs).

Can you poke him? This is bullshit.

http://boards.na.leagueoflegends.com/en/c/help-support/h182E4Ak-players-disconnecting

redniwediSOct 19, 20142 votes

Make a support ticket. You can find a link to it in the culture guidelines of the Help & Support area. Also keep an eye on the culture guidelines when making a post, so you don't end up making a support thread in the Gameplay & Balance area.

TocosamuriOct 21, 20143 votes

"make a support ticket"... so they can copy and paste dumb answers to your real questions? So they can ignore your real questions and just be honestly useless. They need phone support, but they know if they had phone support they would be overwhelmed with angry gamers because this game is not a quality game anymore, it keeps going more downhill every patch.

TocosamuriOct 21, 20142 votes

You shouldn't have been banned, this is where Riot NEEDS to step up. They wont though,. They honestly honor the trolls and punish the real players, I have no idea what goes on in their heads but they obviously don't care if this game gets run into the ground.

PhriteOct 21, 20142 votes

Why shouldn't you get banned if you knowingly decide to play when you're having problems with your connection? The OP knows there's a good chance he's going to fuck over up to 9 other people in that game and the OP decides to play anyway. He rolled the dice and lost since he continued to DC. I feel sympathy towards his connection problem but what about the other 9 people in all of the games he DC'd in? Do they not deserve sympathy for their wasted time? Do the needs of the many not outweigh the needs of the few? What if they were ranked games?

TormOct 21, 20141 votes

I can almost guarantee the problem is with your ISP. Give them a call and ask about your packet loss.

7 of 8Oct 21, 20141 votes

I have not seen this issue. Often there are router or modem settings that may interfere with connections to certain providers, and this is not at all the service provider's fault. Check for NAT redirection, and disable it. This causes many issues with internet gaming. Disable 'Filter Multicast' if this is an option. This can limit communications and cause connections to specific services to drop randomly. Also check

http://forums.na.leagueoflegends.com/board/showthread.php?t=831071

This is a great resource to help set up port forwarding.

take a calm and collected approach to your troubleshooting issues, and you will find an effective resolution.

Useless Ali ggOct 22, 20141 votes

lol riot doesn't care, I've sent numerous support tickets and bugsplat errors n still it's happening. The only thing tht support does is give you a generic response. Like i'm currently banned for a week for bs. Game loads 500ping attempting 2 reconnect, the only way to try n solve tht was to leave and reload so i did n still 500ping attemting to reconnect. By the time the game did reconnect we lost n then I got the ban sigh. Amumu

OG GangMemberOct 22, 20141 votes

I just posted a thread about this also. I had an idea that riot could implement that IMO would solve this problem or at least make the players happy until they got around to a permanent solution. Check it out if you want to vote on it!

(http://boards.na.leagueoflegends.com/en/c/gameplay-balance/rb8t4HGj-ranked-loss-bc-of-dc-almost-every-game)

7 of 8Oct 23, 20141 votes

FOr over half a year, I have had problems with dc'ing in league. It is not, in any way, my fault, since every time it happens, only league dc's, but everything else works. It is not my computer either, I have had it sent to the manufacturer 3 times to be checked, and it comes back with no problems. I have reinstalled countless times, and repaired the client too. I have been asking for help everywhere, but Riot keeps ignoring me. Then I get banned when I try to play, though it is not my fault at all. I have just been banned for a week again. It seems as if Riot only likes to punish, not help. Plsplspls can someone respond to this post. I am getting sick and tired of this, and I am about to quit if no one helps me with this issue. Don't let me lose hope in you Riot. Pls help.

http://forums.na.leagueoflegends.com/board/showthread.php?t=831071

This is a great resource to help set up port forwarding.

Take a calm and collected approach to your troubleshooting issues, and you will find an effective resolution.

You should get banned if you haven't taken the measures required as set forth by RIOT

http://forums.na.leagueoflegends.com/board/showthread.php?t=831071

Some routers also have a DMZ option. While this is a great way to resolve many connection issues, it is not suggested as it makes your computer a beacon to hackers lurking on the net.

Port forwarding is a safer option as it only opens the ports that RIOT relies on.

Read closely the part where it says,"Each of these ports must be forwarded for League of Legends to operate properly."

Don't do just a part of the instructions, then freak out if it doesn't work.