Riot Could Care Less About Customer Experience

CancerAndHIV·Jul 27, 2019·1 votes·1,607 views

Honestly, Riot doesn't seem to give a shit about fixing any problems as long as they are still making enough money to fill their pockets. My ranked game earlier today was stuck in the "Game In Progress" screen so I ended up receiving a loss of LP due to a "leaver" remake. When I create the ticket, the response is basically "it's not our fault, it's something on your end". Fucking idiots, I have over 11 years in network and cyber security. Not to mention, I've played another 3 games since with no issues after making absolutely ZERO changes on my end. They copy and paste fucking essay-long troubleshooting steps to pretend like they're doing something. This game seriously needs better customer support before people ditch this game entirely.

4 Comments

uNhoLeeeJul 27, 20192 votes

let them know hem you wont buy skins til they fix it. im not supporting them until they revert this entire season. and if they never do, they arent getting a cent from me again.

Darkdemon653Jul 27, 20191 votes

I haven't issues myself, but it does make sense to me that they care. It's good to hear that they indeed do!

preternaturalJul 27, 20191 votes

the customers of this game don't know what they want so in riots shoes I wouldn't give a fuck either. "we want role select" "we want efficient queue times" "we want dodge option, we don't want dodge option" "more skins" "less skins" "balance the game, don't balance the game"

honestly people should be barred from discussing gameplay until they have 3 years on their account, but whatever we don't actually want to make a good game people just want their one tricks to be broken. hate this community, it's no surprise riot does too. derp

CaptainAntiHerozJul 27, 20191 votes

{quoted}

the customers of this game don't know what they want so in riots shoes I wouldn't give a fuck either. "we want role select" "we want efficient queue times" "we want dodge option, we don't want dodge option" "more skins" "less skins" "balance the game, don't balance the game"

honestly people should be barred from discussing gameplay until they have 3 years on their account, but whatever we don't actually want to make a good game people just want their one tricks to be broken. hate this community, it's no surprise riot does too. derp

1 they fucked up role select so it sucked so of course people wanted it to go away when people could just throw in there off role because they can win in their main role 2 Im not even gonna bother with queue times and dodge options because I never saw anything to being done to seriously impact the game 3 more skins or less skins, riots still gotta make money so theyll do whatever they want, they say "less skins" and there will still be a large amount of skins, same with champions 4 the games balance is a complete joke right now, the whole balance team needs to get together and have a look over the issues in the game before they just go off "Nerf karma shields for pro play" on top of total nerf for shields in general with shield breaking mechanics. It really shows a lack of coordination when a bunch of overlapping nerfs and changes come in within a patch or two of each other before even trying to see the effects of the changes. Or how absolutely tone deaf the kled q buff is. 5 people being barred from discussing gameplay bars people with alt accounts that either lost their old account (for whatever reason, myself being I suck at remembering passwords and the earliest account I quit was around when Ekko got releasesd), just play on an alt account, and also on top of this should get a say because of how the games direction is going