Is there a point in complaining on the boards?

ßlameMyADC·Nov 21, 2019·7 votes·5,925 views

Doesn't it make much more sense to put the discontent you feel into the survey, rather than the boards?

There's also NA Versions etc.. http://leagueoflegends.na-surveyen2.sgizmo.com/s3/

(It's the link to the league survey that you can find if you scroll down and click "help us improve")

Think about it, you run a business and wanna know if people are happy with your product, you'd rather look at the numbers telling you "overall my customers are unhappy" than some random dude who's spaming your inbox (or your forum).

Just from a business point of view. The boards are more like a place to make suggestions, report bugs or talk to other players. Not to discredit anyone, but I don't think anyone actually "responsible" will give a shit about some random person on the forums.

18 Comments

EhhhhNov 21, 20199 votes

No ones gonna learn. They will continue posting hoping that the boards can solve all their problems, get them unbanned, and balance the game

Cind3rkickNov 21, 20196 votes

{quoted}

No ones gonna learn. They will continue posting hoping that the boards can solve all their problems, get them unbanned, and balance the game

and nerf Yi into oblivion, and rework the entire matchmaking system and punishment system

EhhhhNov 21, 20193 votes

{quoted}

and nerf Yi into oblivion, and rework the entire matchmaking system and punishment system

Can't forget that if people ask enough, they will refund all the money you spent when you get banned, or even completely remove a champ from the game.

Cind3rkickNov 21, 20194 votes

{quoted}

Can't forget that if people ask enough, they will refund all the money you spent when you get banned, or even completely remove a champ from the game.

Oh no, riot will never do that. They are just a small indie company that is asleep and only cares about assassins

CaptainAntiHerozNov 21, 20195 votes

[slayer-pantheon-popcorn] thats nice ima go back to critiquing the changes of the season now thanks (does a survey once a patch to no avail)

Pika310Nov 21, 20195 votes

I've tried everything: Boards, surveys, Reddit, Twitter, Support feedback tickets. Rito doesn't give a crap about PR, feedback or complaints. They have in no subtle way told us that THEY know what WE want better than we do & repeatedly proven themselves to be wrong. Yet they continue ignoring their customers. I could write an actual book on it.

ModWulf HelhammerNov 22, 20195 votes

Have you perhaps thought that what you want isn't what the majority of League players want, and therefor would not be wise to actually implement?

UrukabaarsShadowNov 25, 20194 votes

Have you ever thought that maybe you should watch the literally hundreds of your active partners when they tell you what the problem is instead of ignoring it for a year then doing exactly what they said a year later when 90% of players say the same thing that is the majority and should be listened to not ignored

ModWulf HelhammerNov 25, 20193 votes

I’m not a rioter.
Why should they listen to the “hundreds” of angry players that can never agree to something, when there’s thousands upon thousands that are perfectly fine with the game state?

The boards, Reddit, YouTube and Twitter comments, none of those are even close to being representative of the total game population. It’s not “90% of players”, I’d honestly be surprised if it reaches 5%.

So if all you are getting your references from is those places (which you are, as you don’t have access to surveys of the whole worldwide player base that Riot does), that’s not even close to a sample of the game population, and thus can’t be the majority.

SirTauntsALotDec 11, 20191 votes

[{quoted}](name=Wulf Helhammer,realm=NA,application-id=6heBIhQc,discussion-id=XdOAHAon,comment-id=0002000000000000,timestamp=2019-11-25T16:49:48.795+0000)

Why should they listen to the “hundreds” of angry players that can never agree to something

Maybe they should't. That said, maybe a response would suffice, so the players who are complaining could feel that they are being heard.

, when there’s thousands upon thousands that are perfectly fine with the game state?

I'm curious. When people don't complain does that mean they are happy with the state of the game? Perhaps they are not familiar with the boards? Perhaps they don't have the time to file a complaint on the board or support?

I would expect that the most reasonable way to deal with this is to see how many players are active on the boards per day compared to the actual player base. Scale that up and move forward from there.

The boards, Reddit, YouTube and Twitter comments, none of those are even close to being representative of the total game population. It’s not “90% of players”, I’d honestly be surprised if it reaches 5%.

You will never get a representative close to the game playerbase. That is not possible. People have other stuff going on in their lives and even though they might not be happy with the game they might not express it on social media or the boards.

My take on this matter is that Riot should have some tools that measure dissatisfaction of people. I am almost certain that one of this is the boards and reddit. I am not aware of any other tools. Perhaps they might have some of the following:

Exit survey from players who have left LOL.
Surveys they collect from active players now and then.
Statistics showing how many players are playing compared to previous patches (i.e. comparing patches).
Social media and the board are some of the most valuable feedback sources for Riot. If they don't use this one and ignore it. They are losing serious money.

Pika310Nov 25, 20192 votes

[{quoted}](name=Wulf Helhammer,realm=NA,application-id=6heBIhQc,discussion-id=XdOAHAon,comment-id=00020000,timestamp=2019-11-22T00:05:53.938+0000)

Have you perhaps thought that what you want isn't what the majority of League players want, and therefor would not be wise to actually implement?

Have you perhaps considered that maybe Rito aren't the omnipotent deities you believe they are and you worship? Do these look like something that isn't what the majority of players want:

Over 30 positive karma

Over 50 positive karma

20 positive karma

40 positive karma

30 positive karma

Over 40 positive karma

Over 50 positive karma

Over 80 positive karma

That's only a small sample of what I could find. There are posts & threads buried deep in your Boards with over 100 positive karma or more.

KVbqbFsC8eNov 21, 20193 votes

If enough people were complaining on the boards, Riot would care. But these boards make up only a minuscule portion of the playerbase. Despite what people here seem to believe, the Boards do not represent what the community thinks.

rujitraNov 22, 20192 votes

Not sure why you’re getting downvoted really.

SirTauntsALotDec 11, 20191 votes

{quoted}

If enough people were complaining on the boards, Riot would care. But these boards make up only a minuscule portion of the playerbase. Despite what people here seem to believe, the Boards do not represent what the community thinks.

I agree that if enough people complain on the boards, Riot would care (when I say care that means that they would actually post a reply). It is true that people who post on the boards are very few to the % that actually plays the game.

HOWEVER, the boards is the best way / best tool to see a sample of the playerbase. You don't need everyone to tell you what's wrong with the game. A sample / representation is enough. You can use that sample and scale it.

Similarly IRL cases, the people have representative that talk for them. Ministers, congressmen, members of the parliament etc.