IDK a good title. I just found it interesting so I'm sharing.

Awf Meta·Feb 12, 2019·2 votes·2,090 views

https://i.imgur.com/fb5uN0s.png[/img]

5 Comments

ModThe DjinnFeb 12, 20196 votes

I'm not sure why this is especially interesting, as it's what we tell people currently. Some people just do not choose to believe it:

We have Riot oversight, and that oversight has the authority to remove moderators they believe are harmful to the community or the program.
We have internal oversight, with the Heralds handling situations or escalating them to Keyru as appropriate for the severity, frequency of occurrence, and believed intent (occasional mistake vs. pattern indicating an abuse of power, for example).
We have generally proven ourselves to be accurate enough and reliable enough to earn Riot's trust.
A support ticket is always an option, but Discord is the preferred place for resolution.

Awf MetaFeb 12, 20191 votes

[{quoted}](name=The Djinn,realm=NA,application-id=6heBIhQc,discussion-id=EpqOwqo9,comment-id=0000,timestamp=2019-02-12T13:11:43.342+0000)

I'm not sure why this is especially interesting, as it's what we tell people currently.

Well here is an example of what moderators currently tell people:

These comments have been removed for bickering with another poster. Please avoid such arguments in the future.

If you have questions or concerns about this action please visit us in the Moderation Discord here.

~ Ulanopo

Violation: Harassment

I feel like the OP has added a substantial bit of context and knowledge about Riot and the moderation program.

Some parts I personally found interesting: Keyru. We have a name! If for whatever reason some one wanted to get in contact with Riot, they could request the appropriate Rioter. I don't see Keyru post on the boards often. I don't think it is common knowledge who they are.

I don't know how to describe this interest. It's like being behind stage instead of being in the audience. You get to see how things work.

Anyways, I found it interesting and thought I'd share.

ModThe DjinnFeb 12, 20195 votes

[{quoted}](name=Awf Meta,realm=NA,application-id=6heBIhQc,discussion-id=EpqOwqo9,comment-id=00000000,timestamp=2019-02-12T17:38:40.534+0000)If you read closely, Keyru says they "took over the program". Who was in charge before? Who created the program?

The quote is that she "looks" over the program, as per what you posted. The words "took over" do not appear. Moderation used to be done by a group from ModSquad, and is now done by a volunteer team vetted by Riot Keyru. She has been the main Riot contact for the volunteer program since it started.

We also use Discord as a primary point of contact because Keyru personally handling every concern is not necessary nor a productive use of her time, since most are simple resolutions or people who insist that we overturn very obviously correct punishments. If people are unsatisfied with the answers they receive they can feel free to reach out to her, but her engagement on any given concern is at her own discretion and the volunteer team has no direct control over it.

This isn't a big secret or discovery -- it's something I've personally mentioned before in multiple places. :)

Awf MetaFeb 12, 20191 votes

[{quoted}](name=The Djinn,realm=NA,application-id=6heBIhQc,discussion-id=EpqOwqo9,comment-id=000000000000,timestamp=2019-02-12T17:45:12.567+0000)

The quote is that she "looks" over the program, as per what you posted. The words "took over" do not appear. Moderation used to be done by a group from ModSquad, and is now done by a volunteer team vetted by Riot Keyru. She has been the main Riot contact for the volunteer program since it started.

We also use Discord as a primary point of contact because Keyru personally handling every concern is not necessary nor a productive use of her time, since most are simple resolutions or people who insist that we overturn very obviously correct punishments. If people are unsatisfied with the answers they receive they can feel free to reach out to her, but her engagement on any given concern is at her own discretion and the volunteer team has no direct control over it.

This isn't a big secret or discovery -- it's something I've personally mentioned before in multiple places. :)

Oops I better edit. Don't ever get old. It's not worth. AND thank you for pointing that out.

ModThe DjinnFeb 12, 20191 votes

[{quoted}](name=Awf Meta,realm=NA,application-id=6heBIhQc,discussion-id=EpqOwqo9,comment-id=0000000000000000,timestamp=2019-02-12T18:14:02.930+0000)AND thank you for pointing that out.

You're welcome.