Crashing due to 3rd party client

x Ahria x·Jan 15, 2019·11 votes·10,083 views

UPDATE Talked more with Rito Supp (both through support tickets and Twitter even) and apparently the issue seems to be resolved. I’ll hop on later tonight and give it a go (I’ll risk getting the leaver buster for you guys, it’s only Norms after all LOL) and check back with everyone. Fingers crossed!

It’s happened twice now tonight. I’ll post a photo of the message I received. I enabled league to be allowed through firewall, and I’m almost 100% sure I don’t have any 3rd party apps open. I wound up being marked as a leaver for the second game, which wound up giving me a D- (not a big deal, but like...I did way better than that. Not great, but I went 10/1 with like 160 cs I think. Again not relevant, just super tilted by that. Thanks rito)

Anyway, just want to know if anyone else has been having this issue tonight, or if there’s any solutions.

34 Comments

Zamzam26Jan 15, 20194 votes

been having the problem for going on three days now, tried a few things nothing has worked

Ahri Anna GrandeJun 27, 20191 votes

Iv'e been having the same problem. Iv'e tried everything.

FelixFurryJan 15, 20193 votes

I've been having difficulty with this error recently too. After a little research, it is a server side issue. You do not have anything wrong with third-party apps. Riot was notified of these crashes a couple days ago and they apparently sent out a fix to the servers on the 11th or so, but they still seem to be happening. Using the HRT does not fix the issue in both reinstalling or repatching. I recommend just notifying Riot Support that the HRT does not fix the issue. From what I can tell, the error occurs after the 30 minute mark, and after reconnecting it crashes ~20 seconds after. I'll run some tests to confirm, but playing ARAMs are probably your best bet right now.

FelixFurryJan 15, 20191 votes

So it seems the time to activate the error is random. People are getting it at 20 minutes, 30 minutes, and 40 minutes. It's very rare to see below 20 though, so Nexus Blitz seems safe enough.

x Ahria xJan 15, 20191 votes

Thank you! Hopefully it gets fixed soon

MithquissirFeb 2, 20193 votes

My game crashes around 30-32 min in game and after I reconect starts happening every 5 min.I tried to reinstal my game repair client and even reinstal windows and still have same problem.Lost my last 4 ranked games coz of that.This is the msg I get when it crashes:

“A critical error has occurred and the process must be terminated. This is usually do to the result of incompatible 3rd party software being installed on your machine. Please disable any overlay, streaming, or experience ‘enhancment’ software. Additionally, you may need to whitelist this application with your security software.”

ITS CHOWMEINJan 15, 20192 votes

Same problem really need some help cant figure it out

x Ahria xJan 15, 20191 votes

All Riot Support is telling me to do is run the Hextech troubleshooting thing. Of course. I’ll give it a try and update everyone as I work it out :/

Zamzam26Jan 15, 20191 votes

ever have any luck? it seems like we may just hae to wait out the storm here..

x Ahria xJan 15, 20191 votes

Nope. Maybe if the post gets enough upvotes a rioter will see? Idk if they’re working on the issue really yet or not. Just wish it’d be fixed.

KüramaJan 15, 20191 votes

It's a known issue and is being worked on.

When you experience this error, does it ask you if you'd like to create a .tmp file? If yes, create it and forward it to Player Support as it'll aid the developers in resolving the crash.

ITS CHOWMEINJan 15, 20191 votes

Nope it just crashes it and everytime i try to reconnect it does it again after 2 seconds

KüramaJan 16, 20191 votes

That's a different bug which is also known.

ITS CHOWMEINJan 15, 20191 votes

I sent in a report right to the riot support team but they havent gotten back to me yet hopefully they say something different and give us a real solution

GodmakerJan 15, 20192 votes

Same thing just happened to me 4 times in one game. nothing else open.

KaZn The GreatJan 29, 20192 votes

I have also had this happen and it is sooo frustrating. I sent a ticket to the support team and it was fixed for about 2 weeks. Started happening again today...

TemperdWrathJan 30, 20191 votes

Yeah same just did it to me in a match

ServusJan 31, 20191 votes

got 2 here myself...was nice to be able to play for a month at least

FearEveMar 22, 20192 votes

Same thing happened to me 2 months ago but they fixed it in the following patch and since then it was all good but today i just got it at the 32 min again randomly is the crash back at anyone else too?

AndreasKatsosMar 26, 20191 votes

Yes it happened to me now too

x Ahria xJan 15, 20191 votes

Update

I don’t know how to add photos, but here’s what the error message says:

Please help, this is so annoying. It only happens about 25-30 minutes into a game.

WoΘxerJan 15, 20191 votes

Using any gaming software for example, Logitech gaming center or smth?

x Ahria xJan 15, 20191 votes

Nope, I’m running on my laptop so I try to steer clear of running anything else other than the client in the background. (Even then I only get like 40-50 FPS) I also tried checking “close client in game” but it doesn’t work either.

MrKilleruzJan 15, 20191 votes

Exactly same problem. Hope it gets fixed soon, can't play anything except nexus blitz. So frustrating

AndreasKatsosJan 15, 20191 votes

same me too.It keeps disconnecting me at about 20 mins and after.I also run the trubleshooter of the client,scanned for viruses but it still didnt work

HeartGlowJan 15, 20191 votes

i am also having this happen to me it sadly making the game unplayable since i mainly play ranked it already happen 3 times which it lost the game for me 2 times despite efforts to repair the issue i even re downloaded the game still experiencing it [sg-ahri-1]

PàngeaJan 15, 20191 votes

Yeah, it happened to me last night while I was playing as Vel'Koz. I had a "Critical Error has occurred and the process must be terminated." popup happen 5 x in a ranked game. Has never happened to me ever before and we were just about to win when it started to happen. Wasn't able to last more than 2 minutes in game after it started. Team was really P'd at me even though it was beyond my control. (We ended up losing)

Super discouraging when you lose because of something you can't control. Literally, the only thing I have on my computer is Steam. I think I'm just going to stay away from League for a bit, until it's fixed.

ServusJan 15, 20191 votes

Glad it's not just me. Been doing the same for me and it's making the game completel unplayable. worked fine till yesterday at 4:18 i got my first one...and every 3-4 minutes it'll do again yeap...not playing cause i can't

x Ahria xJan 16, 20191 votes

UPDATE Talked more with Rito Supp (both through support tickets and Twitter even) and apparently the issue seems to be resolved. I’ll hop on later tonight and give it a go (I’ll risk getting the leaver buster for you guys, it’s only Norms after all LOL) and check back with everyone. Fingers crossed!

TemperdWrathJan 16, 20191 votes

hey heads up i played like 3 games today all went over 35 minutes and no crash im looking hopefull

x Ahria xJan 17, 20191 votes

Same here! Glad everything is back to normal :)

TemperdWrathJan 18, 20191 votes

So it happened again but i think it was my solution center popping up and running scan. And when i reconnected it didnt kick me again and the game went another 15 min just thot id let it be known

TemperdWrathJan 30, 20191 votes

So its f*n back so fustrateing sorry for curseing.

TemperdWrathJan 16, 2019

same thing happened to me started couple days ago and has persisted, tried the hrt but nothing reinstalled and nothing. hope this gets fixed soon, so fustrateing