I can't stay connected to a match and riot support dropped me for some reason.

Piccolo Rick·Jun 1, 2018·1 votes·872 views

I submitted a support ticket like a week ago explaining I can't stay connected to a match at all. It's ruining my experiences - obviously - and in turn I'd love to have it fixed. I attached a video showcasing what happens when the connection drops. The last response I received from riot support came on the 26th asking for Process lists, network info, and DxDiag. I submitted the files by responding to the email but I haven't heard anything back.

#34859704 is my ticket number. I'd like to play the game again and enjoy the bilgewater event ;-;

P.S. I was playing in a different environment yesterday and didn't have a problem. So it's something here at my permanent residence but I've no idea what.

3 Comments

ÝisusJun 1, 20181 votes

Stop playing on wifi .

Colgate GatorJun 1, 20181 votes

Yeah, if you're experiencing drops on your connection, probably should consider plugging an ethernet wire, doubt Riot support can do much for you in that regard.

Piccolo RickJun 2, 20181 votes

[{quoted}](name=Postal Badger,realm=NA,application-id=LqLKtMpN,discussion-id=bEjhKjjn,comment-id=0001,timestamp=2018-06-01T23:32:29.691+0000)

Yeah, if you're experiencing drops on your connection, probably should consider plugging an ethernet wire, doubt Riot support can do much for you in that regard.

I genuinely cannot. Wifi is my only option ;-;