Submitting a Ticket (Problem)

MrShakeeb·Feb 12, 2020·1 votes·1,568 views

Hello, I don't really know if this is really a bug since its not in-game but i am having trouble submitting a ticket to support. I've researched and tried many things for the past 2 days but could not get through and are always asking me to sign in before i can submit a ticket while i am already signed in. After that i tried to change my user name since they said that that could be the problem so i did and still could not get through. I've tried opening a private window in firefox and try again but again nothing happened. Even for when they asked me that i needed to update the account it tells me that "People have been waiting for too long and got bored" when i singed in as quick as possible. I don't know what else i can do cuz i really need to get through to support but i can't. What else can i do? is this happening all around or just for me? Thanks

4 Comments

MrShakeebFeb 13, 20201 votes

anyone??

hyperion3182Feb 13, 20201 votes

Have you ever submitted tickets in the past? If yes, how many and what happened?

MrShakeebFeb 14, 20201 votes

I have not, i did not need to in the past. Why? Am i doing something wrong? Is there a way to submit tickets that i might be doing wrong? All i did was go to League of legends support, login, select the title of my question and the click on submit a question, but it never seems to go through, i keep getting the error message that i need to login before i can submit a ticket although i am logged in. I don't know if this has anything to do with anything but when i go to support page i get a message regarding i need to change my username? or something like that? I did from my profile page but still nothing works when i try to submit a ticket.

MrShakeebFeb 14, 20201 votes

Oh and btw this is the text i get when i get into the support page.

Username Change Request

Some players may be requested to change their username as we migrate over to Riot Accounts. Please check your email for more info or learn more here: https://support-leagueoflegends.riotgames.com/hc/en-us/articles/36003726t 439t

but i have no idea how to do it, i already changed it from the profile.