Play Button Always Grayed Out

seytix·Jan 15, 2017·32 votes·59,735 views

In the past 4 days I've noticed that almost every time I log into the game I am unable to play because the 'Play' button is grayed out. I've tried relogging multiple times and usually takes anywhere from 5 - 10 tries before I'm able to click play. I've tried using alternate accounts and receive the same result. The client resolution settings also get reverted back to the smallest size a few times during the log in 'ritual' I have now. In addition to the log in problem, I get a grayed out play button after canceling a normal draft pick queue. http://imgur.com/a/Z60N9

42 Comments

SenorElRobotoFeb 3, 201719 votes

Go to control panel
Change "view by" to "Small Icons"
Open "Internet Options"
Go to Advanced tab
Click the Reset button (for IE settings) and click reset on the pop-up window 5.1 If that doesn't work try again but this time check the "Delete personal settings" box.

That worked for me!

Sh4doxFeb 6, 20173 votes

Not sure Yet but it seems that worked for me. Thanks

honestlygodblessFeb 18, 20173 votes

Can confirm this works. Thanks!!

Dont kill minionMar 4, 20172 votes

Thank you. It finally works!

CardTricksMar 22, 20171 votes

Control panel?[slayer-jinx-unamused]

JetsfantasyMar 25, 20171 votes

Thanks, the worst part about this is that it actually worked [zombie-brand-facepalm]

BhakaMar 25, 20171 votes

Hello,

can you please give us a pic to pic tutorial, so we can reenact this process? I seem to find the control panel, but with the "view by" I'm already lost. Thanks.

NamiraApr 6, 20171 votes

I can confirm that this definitely works. PLEASE SOMEONE STICKER THIS

EmpyriioumApr 13, 20171 votes

WTF U R THE LEGEND !!!

ImCrazyVexApr 14, 20171 votes

I cant find IE settings.........help!

Zack4125Apr 19, 20171 votes

There is no "view by" in the Control Panel on Windows 10. Not on my PC. I even put it in the search bar, nothing specifically called "view by".

Screenshots: http://prntscr.com/ey3zw6 http://prntscr.com/ey3ztl - searched for it, still nothing

And I checked 'Display' too, still nothing called "view by". And I haven't found a "Small icons" option yet.

Could you please be more specific (if possible), or send screenshots or something?

SoleousApr 21, 20172 votes

top right lul

Zack4125Apr 23, 20171 votes

I was looking for an icon -_-"

Dont ArmyJun 6, 20171 votes

thanks man, worked for me on patch 7.11

ExcutionerNov 10, 20171 votes

it works for me atm after patch 7.22

rtbf87981221Feb 17, 20181 votes

OMG! How the f*** man? It works!!! How could it work @@!

medkhaBTAug 8, 20181 votes

thx a lot

mend wingsOct 7, 20181 votes

Thank you so, so much!!!

SívaMar 27, 20191 votes

patch 9.6 - bug still exists, this solution still works

BronzeBiscuitDec 20, 20191 votes

Patch 9.24 the issue is still there, and this still works. Amazing.

ShinjiketzuJan 16, 20173 votes

I am having the same issue as well as if a friend invites me the notification pops as normal but there is no buttons for accept or cancel it just says please wait item 3070

TheMaine1Jan 16, 20173 votes

I am also having the same issue however I tried to reopen the League application then it required an update but I'm already up to date with the current patch (7.1). This has happened to me multiple times since Friday (Usually after a game).

OLeonaOJan 21, 20173 votes

haveing same problem.... patch 7.1

lynxbirdApr 5, 20173 votes

This is how I fixed grayed out "Play" button issue:

http://imgur.com/a/krxW7

Zack4125Apr 19, 20171 votes

{quoted}

This is how I fixed grayed out "Play" button issue:

http://imgur.com/a/krxW7

THIS WORKS PEOPLE!!! LOOK DOWN HERE!!!

XvSdG1Ex6HJan 16, 20172 votes

Same Issue, restart client and after a while it grays out, started happening since last patch as well.

TacticalRiceJan 16, 20172 votes

This has happened to me as well. It will be available for a small period of time after restarting the client. The client also rolls back to previous updates after every restart. I now have the Christmas login screen again.

SeshMasterSeshFeb 26, 20172 votes

nothing seems to fix it , my play button is still grayed out even after re opening a bunch of times and trying peoples suggestions... its getting real annoying how all these companies release unfinished products consistently because they are so greedy . Riot can you get something right before releasing it for once ? as you are the worst for this, every new champ is bugged a long with at least half your new skins . Make it right before you release something.

Gabriel ThyrmJan 27, 20171 votes

Hey, im having the same issue too since today, the odd part is that it first upgraded something first, didn't knew what it was since the upgrade bar had no letters, just the numbers below it, and the most recent patch was already installed.

gonna try to click on the repair button and see what happens

MirirLightHammerJan 29, 20171 votes

i have a similar problem, the button becomes gray after a while if i do nothing in the launcher for a few minutes

mikeysnonsenseJan 31, 20171 votes

Same thing for me as well. I know that when I log in, immediately on login it's grey. Last night it was intermittent, and if I logged out & back in it would resolve itself.

Today, I gave the client a few minutes between logins and browsed around the client itself waiting for the play button to light up, but it remained greyed out.

Interesting to note as well, I was browsing skins, looking for chromas (I couldn't find them, BTW), and I noticed the skins said that they had "not been applied" yet. This was on all of my owned skins. I don't know if it's related, but it's something that's been happening lately as well.

Anyone else having these issues?

Smaug9000Mar 9, 20171 votes

Every time I start a new game the play button is grey and I can't play the game it takes three to four minutes for the play button to come back

Lucifers minion6Mar 11, 20171 votes

https://youtu.be/vLJlC9zqWL8 works every time for me

IXIImperiusIXIMar 28, 20171 votes

I've just been patient with the bug. It usually takes about 5 minutes before I'm able to press "Play". It would be nice if this is resolved asap because it isn't very convenient. [slayer-jinx-unamused]

RiotLiL BatmanMay 20, 20171 votes

Thank you for reporting the issue. We're actively trying to get to the bottom of this bug but have not been able to reproduce it or get logs. It would be a huge help if you could send us your logs!

Steps

Download the Hextech Tool: https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool
Install the tool.
When you see the play button grey out in the client, proceed to step 4.
Run the Hextech Tool and uncheck "Add firewall Exceptions (Enables firewall).
Press "Start".
Wait for the tool to finish collecting your logs. The tool will notify you that is has finished with a pop up saying "All Done".
Go to your desktop and locate "LoL Logs"
Send the "LoL Logs.zip" file to [email protected]

Thanks again for your help!

HalcyonDwellerJul 3, 20171 votes

Hi LiL Batman!

It looks like one of the other commenters here might have found a solution!

{quoted}

This is how I fixed grayed out "Play" button issue:

http://imgur.com/a/krxW7

Unfortunately I cannot verify if it works to fix the issue because I do not have that issue.

IMP AzefJul 3, 20171 votes

{quoted}

Hi LiL Batman!

It looks like one of the other commenters here might have found a solution!

Unfortunately I cannot verify if it works to fix the issue because I do not have that issue.

Help me aswell pls

IMP AzefJul 3, 20171 votes

I don't know bout u but when i wanna log in it takes me up to 5 minutes when it says "authenticating" and then another 5 minutes for "loading". On the other hand except the grey button which is even in the lobby sometimes I can't start my games, sometimes I won't be able to accept because I won't receive any notification about "ur match is ready" and even when everything is great and cool I can't select or ban in champ select. So yeah... HELP ME PLOX.. item 3070

IdjknightIOct 17, 20171 votes

Guys i'm 7.2 rn and it keeps happening please help.

PandaCDNov 5, 20171 votes

Me too!! Somebody help!!

Farting MachineDec 25, 20171 votes

Go to Network and Sharing Center > Local Area Connections > Properties > Internet protocol v4 > Select Use the following DNS server adresses and type 8.8.8.8 and 8.8.4.4 on boxes below. > Ok > Close.

It worked for me.[vlad-salute]

TeMarChiOct 10, 20191 votes

I had to flush my dns:

Flush your DNS

Your system keeps a record of IP addresses and domain names for the servers you access. Sometimes it helps to clear old data from this cache and start fresh. It's extra important to try this if you've had any problems with your hard drive or if you have had a virus or malware infection on your PC.

NOTE: Complete these steps using an admin account. You will be typing prompts into the CMD console, so it is very important that you enter the commands exactly as shown.

The following steps are specific to PC users. Apple has instructions on resetting your DNS cache for Mac.

Windows 10

Hold down the Windows Key and press X.
Click Command Prompt (Admin).
When the command prompt opens, type ipconfig/flushdns and press Enter.
Type ipconfig /registerdns and press Enter.
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type netsh winsock reset and press Enter.
Reboot your computer.

Worked for me. Good Luck!