Does riot read their boards and look at bugs?

LastManOnEarth·Nov 12, 2015·10 votes·8,602 views

Hi Riot,

Do you read your bug boards?

Sincerely, Very concerned player.

51 Comments

RiotmoonstonesNov 13, 20157 votes

Hey LastManOnEarth!

We certainly do!

Unfortunately, we aren't able to respond to every post, as there are a lot more summoners than there are us!

With all of the preseason changes, all of the teams are scrolling through the bug reports and investigating issues as they come up as well as working to get the major issues resolved as soon as possible.

Duke AnaxNov 13, 20156 votes

We can understand that you guys can't respond to every post, but it often feels like the other people at Riot won't even respond to any post.

There is a lot of response on Skins, because they have you Katey, but why is there no one else in the other departments at Riot that can do the same?

Rebel Phoenix17Nov 16, 20159 votes

Is there any possibility of automatically adding a flag to posts that have been read by Rioters, so we know they've been seen even if they didn't get a response? Or is something like that not feasible?

RiotmoonstonesNov 16, 201510 votes

Currently, it isn't something we can add. :c It's awesome feedback though, and something we could consider adding in the future to better voice that we've seen the posts. ^-^

Kei143Nov 17, 20154 votes

I wonder if its feasible for Reds @ bugs report to have a master list of bugs (Stickied) they have read. There, you could communicate to the community what you guys are aware of, what is being fixed and maybe ask for more information from the community. For example:

Gameplay

Thunderlord's Decree not working with multiple people having mastery - Working on fix
Taunt not working on yasuo - Aware, unable to reproduce
Teemo Shrooms not proccing spelltheif - working on fix
Ward as object when expiring (triggering teemo shrooms) - working on fix

Audio / visual

Bard, thing that appear after walking over the heal - working on fix
Pool party graves giving weird blue particles - working on fix
Nidalee invisable spears - able to reproduce, currently looking through spaghetti codes for fix

then again, it might open a can of worms of "Rito, y u no fix this bug 4 so long, repro so easy, #spaghetticode", and it might become hell to manage as you need to periodically add, remove and communicate stuff that is fixed.

Though I'm sure you guys tally a list like this inside the office.

RiotmoonstonesNov 18, 20157 votes

This is an awesome idea, and something I can run by the dudes who work on the Megathread post on Reddit. :]

BootyHadMeLike1Nov 18, 20152 votes

CHANG CHANG CONG TOYOTA PUSSY CAT summoner 31

KüramaNov 18, 20155 votes

Can you ask them to bring back the Megathread here as well please?

PeponiPoroApr 26, 20161 votes

I second this, I frequent these boards. I hardly ever go on Reddit. Don't make me change my ways! YOU KNOW HOW MUCH THIS COMMUNITY HATES CHANGE!

Krys StarNov 18, 20151 votes

Katey, I posted this to another Rioter but received no response so I want to make sure it's received.

Currently, Deathfire Touch says it procs on damage abilities. This is very misleading, however, as I took it on Miss Fortune for the lane harass. I was very disappointed and sad when I realized it only works on magic damaging abilities, however. It never procs on Double Up, but it does proc on Make It Rain and Statik Shiv. I'd assume either the tooltip is wrong, or the keystone isn't working as intended. :[

Is it possible to clear up the tooltip, because I'm sure it IS working as intended, since a Rioter said it doesn't work on on-hit effects, so maybe that's why Double Up did nothing about it.

RiotmoonstonesNov 18, 20155 votes

It shouldn't proc on Double Up because it's technically an auto attack, not an ability. In other words, it's an empowered auto attack. It will proc on Make It Rain 'cause it's an ability. It works on all damaging abilities, not just magic. Does that make more sense?

DeathBurstApr 20, 20161 votes

Well, it's logical, but it's not clear. Something you trigger by hitting a button and that damage multiple enemies, how can a random player guess it's coded like an (empowered) basic attack? And correct me if I'm wrong, but you can even basic attack just after Double Up, without waiting for the usual delay between two attacks, no?

EDIT: damn, there was activity on this thread recently, so I didn't notice this specific post was 5 months old. Sorry for necroposting like that, but has the situation changed about that?

LastManOnEarthApr 22, 20162 votes

You are good, there are a lot of ongoing issues. Unfortunately Katey is the only one who is gracious enough to talk to us plebs with our problems. We are always grateful to her.

With the MF abilites, I do not believe she got that fixed.

DinkoDec 2, 20151 votes

[{quoted}](name=Riot KateyKhaos,realm=NA,application-id=LqLKtMpN,discussion-id=I1GpMWX8,comment-id=00000001000000000000,timestamp=2015-11-18T17:43:51.052+0000)

This is an awesome idea, and something I can run by the dudes who work on the Megathread post on Reddit. :]

Honestly, why are there Riot employees on Reddit compiling mega-threads of important game related bugs, but these thing are absent from the Riots very own boards? Doesn't make sense at all.

Chaotic SageDec 3, 20151 votes

This actually sounds like a really good idea. Only problem I could see is if a Rioter reads it but doesn't respond people MIGHT whine for one reason or another.

LastManOnEarthNov 19, 20151 votes

Can we fix this bug here: http://boards.na.leagueoflegends.com/en/c/bug-report/BKL2tAb3-damage-is-still-not-right . It's really getting on my nerves. Edit - fyi periods to end sentences make there way into the url tag.

RiotmoonstonesNov 19, 20154 votes

I got a 404 on the page you linked. :C

SOrude NAndstormNov 19, 20152 votes

hi, can you answer to my topic, i will be grateful

http://boards.na.leagueoflegends.com/en/c/help-support/EQeXEYn7-eune-problems-are-probably-ignored-by-european-rioters

CherysseNov 19, 20151 votes

Can you check my review over the masteries?

http://boards.na.leagueoflegends.com/en/c/gameplay-balance/lwyoYAAp-cherys-s6-mastery-review-3

LastManOnEarthNov 19, 20152 votes

http://boards.na.leagueoflegends.com/en/c/bug-report/BKL2tAb3-damage-is-still-not-right?comment=0000

RiotmoonstonesNov 20, 20153 votes

Not sure about this one, but I've passed it on to the gameplay team to look into.

LastManOnEarthNov 20, 20151 votes

Thanks. I really feel better knowing this might get fixed.

NautNov 21, 20151 votes

Is there any news about the bug that makes ping skyrocket when using a charged Q (Like Varus, Vi, or Xerath)? I haven't been able to play these champions in like a year now.

LastManOnEarthDec 1, 20151 votes

Any luck on that bug? It's happened again...twice.

RiotmoonstonesDec 1, 20153 votes

This appears to be a legacy issue regarding death recap. It's something we're aware of, but it isn't something that's going to be fixed in the near future.

KaipopDec 1, 20152 votes

Hey Katey, thanks for your work here. I had a bug thread from a few days ago that didn't get any attention so I'd like to report it here if possible. When playing as Ziggs, his passive auto attack doesn't add 2 stacks of Thunderlord's Decree, which is inconsistent with other enhanced auto attacks such as Lux Passive, Quinn Passive, etc. that add 2 stacks of Thunderlord's Decree.

Krys StarDec 2, 20151 votes

I made a posted a bug report a month back, and I referenced your name in it hoping you'd respond. I'm sure you were very busy that day though! The bug is still around though, and I'd like to post it to you here if you don't mind.

It's a visual bug without a doubt, and although minor, can be very annoying and disrupting at times. I don't know the steps to repro it, but I know the cause. I have a couple of pages set up in item sets for roles, and I've noticed for the past 1.5 years that whenever I use the item sets, it occurs. Say I have like, 3800 gold and I'm ready to go shopping. I recall, go to shop, open it up, and it'll show I have like... 1500 gold instead. It scared me at first, but it still showed 3800 in-game. It'd take 3-5 seconds for it to update, which can be crucial seconds in League.

I play a lot of Soraka, and sometimes I'll want to buy an ap item, or cdr, or both, before using my ult Wish. This bug can stop me sometimes, though, denying me an opportunity to get off a more powerful ult or get my cd ticking sooner. This happens every other match, and it's pretty annoying. If you could take the time to look into this, or forward it to the bug team, I'd greatly appreciate it! It's an obnoxious bug as an avid item set user. D:

RiotmoonstonesDec 3, 20154 votes

Oh! Looks like you didn't spell the Summoner name properly, which may explain me not finding it. I actually don't handle these types of issues, but I'd be happy to pass it along to the proper team. :]

Responses for this will be on your original post so we don't derail this thread any further.

Krys StarDec 3, 20151 votes

Thank you so much, and sorry for misspelling your name! I feel horrible about that now. :(

RiotmoonstonesDec 4, 20154 votes

Haha, don't feel bad. This happens wayyy more often than you'd think. :P

xTheCaptainxDec 2, 20151 votes

[{quoted}](name=Riot KateyKhaos,realm=NA,application-id=LqLKtMpN,discussion-id=I1GpMWX8,comment-id=0000000200000002000000020000,timestamp=2015-12-01T22:55:37.040+0000)

This appears to be a legacy issue regarding death recap. It's something we're aware of, but it isn't something that's going to be fixed in the near future.

Hey katey! Anyone over there at Riot have any news about the Vel'Koz Bug?

RiotmoonstonesDec 3, 20151 votes

I'm not sure which you mean. Could you link/make a post to it and tag it here. I don't want this thread to get any more off-topic than it's already become. ^_^

xTheCaptainxDec 3, 20151 votes

[{quoted}](name=Riot KateyKhaos,realm=NA,application-id=LqLKtMpN,discussion-id=I1GpMWX8,comment-id=000000020000000200000002000000020000,timestamp=2015-12-03T17:41:54.467+0000)

I'm not sure which you mean. Could you link/make a post to it and tag it here. I don't want this thread to get any more off-topic than it's already become. ^_^

also, on a side note: http://boards.na.leagueoflegends.com/en/c/skin-champion-concepts/0ggXhIEk-velkoz-skin-idea :)

PeponiPoroApr 26, 20161 votes

She was asking for a link to a discussion on the boards about the mentioned Vel'Koz bug.

xTheCaptainxDec 3, 20151 votes

[{quoted}](name=xPraise the Sunx,realm=NA,application-id=LqLKtMpN,discussion-id=I1GpMWX8,comment-id=00000002000000020000000200000002,timestamp=2015-12-02T20:04:57.288+0000)

Hey katey! Anyone over there at Riot have any news about the Vel'Koz Bug?

Looks like you took a visit to the report a bug page! saw a comment on this exact issue me and a bunch others have been having with Vel'koz! Glad to hear you're looking into it! Thank you!

LastManOnEarthDec 12, 20151 votes

In all honesty, can we please remove it since it's doing more harm than good. It definitely needs fixing but if it's not happening soon, the fair thing would be to remove for rework like you do for most bugs.

LastManOnEarthApr 19, 20161 votes

Please fix. or ban me so I stop spamming this and every other thread.

LastManOnEarthApr 19, 20161 votes

Why only fix game breaking bugs, game ruining ones are worse since they are persistent. This game makes me so mad that little things are just being let go because "it doesn't fit into our plans." Please as if there was a plan for bugs beyond, "if one person can exploit it then we fix." What about "if I am being exploited by the game I have no options!". This is a perfect opportunity to not leave people behind. I am confused about how riot treats it's players. We are not all one community, some are more valued than others.

RiotmoonstonesApr 19, 20164 votes

Why only fix game breaking bugs, game ruining ones are worse since they are persistent. T

We don't only fix gamebreaking bugs, bugs that hinder gameplay are also right up there in terms of priority.

On my team specifically (skins), the majority of our work doesn't involve gamebreaking bugs, but rather cosmetic stuff that doesn't make the skin/look feel great. Each team handles their own bugs, so it isn't just one team who tackles everything, which makes it hard to speak to how other teams work in terms of bugs that are coming in.

The goal isn't to leave anyone in the dark. Speaking specifically to the Mac issue - it's not something we wanted to occur for so long, but unfortunately, the fix was code--based and pretty intricate. That, and we wanted to make sure the fix was verified and testing thoroughly before pushing it out. The goal is to get the fix put in patch 6.8.

LastManOnEarthApr 20, 20162 votes

Then why can't you fix this bug. This hinders gameplay so much even if it only applies to one person. I'm foisting this upon you not because you are the one to take care of it, but because there are only a few people at Riot who generally see posts that are related to what they are working on. Unfortunately, as you've said, you are from the skins team. This makes me realize that there is no one from the gameplay bugs section looking at their appropriate boards to see what bugs are there. I'm not saying you can't do anything, but I see no real effort from Riot's gamplay bug group.

RiotmoonstonesApr 20, 20163 votes

It isn't that we can't fix it - clearly the audio worked prior, but something in the code changed, resulting in this issue.

I understand the frustration, trust me. I've seen the boards posts, and I 100% agree that it sucks not being about to play with sound.

To clarify a bit here, this isn't something gameplay tackles. This is a tech issue.

Other teams do look at issues, although they may not comment on every post (and some lurk due to not having a Red name to post, which is a personal choice). That said, if I see something that's not for my team, I do make a point for forward it, as do other Rioters, such as Exgeniar.

In relation to the Mac issue specifically -

On PBE it looks like things were working with no issues, we had folks testing it there. (Testing on PBE is better than testing in-house 'cause it's a cooked build, and more similar to what we would push to live) Based on that, we were fairly confident that this issue would be resolved.

However, that doesn't appear to be the case. (Obviously.)

From what I understand, we will be making a post in Help & Support soon, looking for more information from you guys to help us figure out what the heck is going on. In addition, they should be giving an update with any additional information we have on our end.

Again, we understand it sucks. A lot. It's not our intent to make Mac players have a crappy experience by any means. As I've mentioned, there was a fix on PBE that did work, so the question now becomes why did it work on PBE v. live? That's what the team is working on today.

They have been working on this issue daily. This morning, the team is using various configs for Macs to nail down what's going on here.

Sorry for the bad news, but i've been the messenger on this for the most of this, and wanted to keep everyone in the loop.

LastManOnEarthApr 20, 20161 votes

I apologize if I led you astray. I'm playing on Windows and I'm having the same issue where I do a percentage of damage to myself. Though I do sympathize with Mac players it's not my issue. I'm more concerned about a fair playing field where the calculations are clearly executed.

RiotmoonstonesApr 20, 20162 votes

Ahhh, gotcha. Okay. Do you have a link to an original bug report?

LastManOnEarthApr 22, 20162 votes

It's http://boards.na.leagueoflegends.com/en/c/bug-report/BKL2tAb3-damage-is-still-not-right?comment=0000 I've been experiencing higher volumes of self harm than usual.

RiotmoonstonesApr 25, 20161 votes

Thanks!

Widder88Nov 20, 20151 votes

[{quoted}](name=Riot KateyKhaos,realm=NA,application-id=LqLKtMpN,discussion-id=I1GpMWX8,comment-id=0000,timestamp=2015-11-13T17:44:16.535+0000) With all of the preseason changes, all of the teams are scrolling through the bug reports and investigating issues as they come up as well as working to get the major issues resolved as soon as possible.

There is a massive Runaans Hurricane bug (Bolts aren't fired to targets inside Runaans range but outside AA-range), which makes all Runaans Hurricane using champions not worth to play anymore for me, what sucks big time:

http://boards.na.leagueoflegends.com/en/c/bug-report/XlviGcVc-gameplay-runaans-hurricane-not-working-as-intended

Scrambled AniviaNov 19, 20152 votes

Found them Elise Khazix

B0OMDec 2, 20151 votes

When will a Rioter respond to all the posts about Lucian's ult doing less than 400% damage to minions? I've seen countless posts about it, way too many for it to have gone unnoticed, and yet no Rioters have responded. Is it even a bug? Was it an intended change? If it is a bug, is it going to be fixed in 5.24? So many questions, and absolutely no answers. It makes me vurry sad :( item 3070

bbbApr 19, 20161 votes

No they do not. This is why LoL has game breaking bugs! This is why YOU can pick rengar and have a slightly chance for you to make him bugged and make him look like superman! EDIT: you can't anymore, OH WAIT , because Riot DOES look up bugs. Do you have to see a rioter post to make you happy to every bug post ever?

LastManOnEarthApr 22, 20161 votes

check out http://boards.na.leagueoflegends.com/en/c/bug-report/BKL2tAb3-damage-is-still-not-right?comment=0000 and tell me if they fix bugs. Notice the copious self damage. Yeah I'm pissed that Riot isn't doing anything about this.