Game crashing and not responding in task manager.

Cryptonyx··10 votes·14,995 views

So for the past few weeks my game will randomly crash. The screen freezes and i cant do anything. Right before it crashes i hear the windows alert noise. After going into task manager it says the client is not responding and i have to close the game client then reconnect. Has happened alot today. multiple times in one game. Has riot released a statement or anything about this yet? i know its been happening to alot of people.

14 Comments

xVenom324 votes

Same exact thing has been happening to me, no statement from them and yes i have noticed it happening to many others also. Tried uninstall/reinstall, ran repair, updated drivers to no avail. Submitted a ticket well see what they say.

Noobastank3 votes

I'm here from OCE to say that this has been affecting all of us down under also. It's been a bugg since patch 8.21 I run one of the larger ARAM clans for Australia on OCE and have seen big numbers of people going through all the same stuff and not being able to fix it. And tickets haven't helped either, mainly turning into a frustrating experience we've all shared. RIOT hasn't even acknowledged this an issue yet despite how much activity is being shared. And while I'm here RIOT hows the bloody ARAM emotes bugg going?

xVenom322 votes

I'm not sure if you have been able to resolve your issue but, through help from support it seems the freezing has been resolved for me. I will post the last few recommendations from riot support:

  1. It is common for other programs to interfere with League of Legends, especially overlays.

Press [Windows Key] + R Type msconfig into the text bar at the bottom of the menu Click on the Services tab Check Hide all Microsoft services <--- Super important! Protects you from accidentally disabling a key process! Click the Disable All button Click on the Startup tab Click on the Disable All button Click on the Apply button Click on the OK button Restart your computer

  1. Lets perform a clean reinstall of your graphics drivers in case yours are corrupt. I know you already did an update, but this will help make sure there are no left over files if your drivers were corrupt.

Click Start and type in "Device Manager". Click the "Display Adapter" tab and click the drop down arrow. You should see your device. Right click your video card and select properties. Under the Drivers tab, select uninstall and restart your computer. Then download latest graphics drivers

  1. Finally, I also saw that you have a lot of old League files on your computer, so when you reinstalled some files were left over. I suggest you do a full, clean reinstall of League of Legends. This will get rid of any corrupt or missing files you might have. Here is out to do that:

Using the control panel, Uninstall League of Legends. If it errors, that's OK. just click through till its done. Go to your Riot games folder and delete the whole thing. Just send it to the recycle bin and empty it. Run a registry cleaner. I recommend CCleaner Uncheck "Install Avast" when installing CCleaner as this may block League's installation Restart your computer. Re download the game from here When you go to install, right click and select "run as Administrator" and follow the prompts to install

I believe the last step (uninstalling /deleting old files then reinstalling) was what worked for me.

trishura3 votes

This happens to me frequently. Every few games. I have a lot of money invested in skins and I dread getting banned. I've noticed it happens more when my ping is unstable when loading. It's not a fix but I googled how to keep the task manager on top of everything so I can kill the game manually when it freezes. Then it only takes a few seconds to re load in.

Katsumotoo3 votes

This is still happening to me anyone got a fix?

meat sauce2 votes

So still got the same problem and i've already done a clean reinstall with the hextech repair tool and also did other steps from the above post. And it still happens that the error sound comes, the screen freezes and in the task manager it says that league is not responding. Has anyone got a good resolution to fix this 100%?

The Law oƒ One1 votes

you can try this. go to this folder: local disk (c:) -> riot games -> league of legends -> game, right click on league of legends.exe, go to properties, click the compatibility tab, and run it in compatibility mode for windows 7.

while youre here, if you want to run the game in fullscreen mode then check the box for disable fullscreen optimizations and try that but i just use borderless window mode.

Soakedpython2 votes

I'm not sure if this is the same problem as anybody else's, but when I'm playing in-game, my entire screen freezes, but I'm still in the game. My computer runs fine, but I can't alt+tab out of the game, but I can select the apps that are running on my laptop. I can open task manager (though I can't actually select it) and I can see that the client reads: (Not responding). the only way I can get out is to sign out of my computer and re-open league. This is extremely annoying and really affects my playing. if anybody has any insight, it would be greatly appreciated. I've tried, uninstalling and reinstalling, selecting "close the client while in-game", and running league with windows 7 to no avail.

Zezerrian1 votes

{quoted}

I'm not sure if this is the same problem as anybody else's, but when I'm playing in-game, my entire screen freezes, but I'm still in the game. My computer runs fine, but I can't alt+tab out of the game, but I can select the apps that are running on my laptop. I can open task manager (though I can't actually select it) and I can see that the client reads: (Not responding). the only way I can get out is to sign out of my computer and re-open league. This is extremely annoying and really affects my playing. if anybody has any insight, it would be greatly appreciated. I've tried, uninstalling and reinstalling, selecting "close the client while in-game", and running league with windows 7 to no avail.

Yes that is the exact issue, with only one monitor it is more of a pain since you can not minimize the client during this bug.

FormidableYordle2 votes

I'm having this issue, aram seems to be fine, but when I now started a normal game again it crashed a few mins in, the entire client froze and I had to turn off my computer, and when I then start the client it won't let me rejoin the game. No problem with my ping, I have done loads of reports but I'm getting no response I have reinstalled and done the repair on the client, nothing seems to be working.

WishUponAStahri2 votes

Will riot ever fix this issue?

Masked Lunatic1 votes

I've had this bug pop up on a few occasions (all but one occurred when the client attempts to close the game window when a game completes - this is mainly on ARAM).

The other one literally happened to me in my last game (this time on Summoner's Rift), where I was in the middle of an early game skirmish, I dodged a thresh hook and boom screen goes black and I cant do anything (with the windows error sound popping up).

When I try to investigate I could bring up my open tabs (alt+tab) but cannot close or switch to one. I then found the tab showing a "Critical Error" message.

I then proceed to try to get out of the frozen hell by opening task manager (it didn't help, much to my chagrin). Instead by viewing my tabs I could see that the client now proceeded to hold an excessive amount of memory.

In the end I just pressed the windows button for a while till the menu popped up and then logged out and back in, before getting into a game where my lane had now lost and I was subjected to toxicity (While it's understandable, it isn't nice to have people become toxic due to something beyond my control).

Also hoping their reports don't result in anything, because I don't want to have to try to gather all the log files to hope I can prove that my client had a "Critical Error".

No offense meant to anyone, be it Riot or anyone else but seriously, every time I begin to enjoy League again something like this pops up and dampens the fun and them I'm sat there not wanting to start a game in case it all goes to hell. Literally ended up almost exclusively playing ARAM because it's far less mentally taxing at this point.

FoolishGnome1 votes

Would like to add into the conversation that I too have been having this issue. Been trying to pinpoint what may be causing the issue, and right now my suspicion is there may be a conflict in Windows 10 and the League Client. Specifically I think it may be related to the Cortana notifications. I have it set so when gaming it will sleep until i'm out of game, but the past few crashes (that I recall) I have been met with the notification sound effect on crash. Once I am able to close the client via Task Manager, the Cortana notification pop-ups that I have a notification that was held off until my game was done.

I have tried clean-reinstalls and a few other tricks support has suggested for OTHER problems (most notably a really laggy draft). Anyway, will continue on my own investigations to try and pinpoint what may be causing the issues.

Greentrees1 votes

The only thing that fixed mine was removing Avast Anti-Virus and replacing it with AVG. No problems since, posting for others

This was after trying:

  1. Repairing League install
  2. Driver updates
  3. Rolling back GPU driver to older version
  4. Windows updates
  5. Disabling antivirus and firewall (no effect, same bugs)

After 3 months of freezing, removing antivirus did the trick. Happened 3 years ago too with another AV. It's the only thing left to play with besides reinstalling Windows

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