Chatbox Restriction Tuning in a Positive Light.
Chatbox restriction is a brutal penalty, but in a good way. It limits the player from socializing and receives no honors from players. Chat Restriction penalties only occurs players are being toxic. Mostly it occurs from frustration due to a teammate's performance which can lead into toxic arguments depending on the wording. Sometimes the wording can be mistaken where the player could of taken it as offensive or possibly incoming troll report.
However the one thing Chatbox Restriction does wrong is placing a penalty on players the first time and not giving any sort of warning. Not only the player been reported, but forced penalty applied. I know players, moderators and developers want to take that penalty as a sign of a warning, but they're wrong. A penalty is a penalty meaning the action was taken care of with a punishment applied. A warning means the action was taken care of by giving them a notification without applying a punishment giving them heads up not to do the attempt again.
If this suppose to help out the community by keeping it toxic clean. Do them justice by letting them know what they have been reported for without applying a penalty. That way if they continue to do the same tactics 2 more times then the chatbox restriction will be applied. That way they can see they were warned 3 times and that will take effect on the player. This way it will have better positive results than the current system claiming penalties are warnings.
It would be difficult for the player to make a appeal because they were warned 3 times without any sort of penalty. That means they never made any effort to contact support during the other times they were warned to clear their name if they were mistakenly wrong. That's if their reported wording was seen as a mistake and not toxic.
I know players want toxic players to be punished asap, but the only way that should apply is if they truly used racial slurs and anything a long those lines where it's close to threats. That sort of toxic level should be only allowed 1 warning and a penalty is applied at the second stage if get hit by reports for the second time.