Ticket response time

Brandon Lee··2 votes·1,042 views

I had a chat with someone from the support and he told me that he will make the chat in to a ticket and i asked him if it's gonna take a lot of time,he said no.My issue is that in game shop some items are missing after a power cut that i had the moment i tried to download the update of the client.Do you have any idea how long it will take for this issue?

7 Comments

OnlyYouCanHearMe1 votes

It usually depends on the amount of tickets that they have. If they have a lot of tickets, it can take up to 48 hours for a response from a Behavioral Support Specialist. But as yours is not behavioral, you should have a response a bit faster. I would guess within 24 hours.

Brandon Lee1 votes

I tried run Hextech Repair Tool after i download it but it's not opening,do you know why?

OnlyYouCanHearMe1 votes

Try running it as Administrator. It won't run if you don't.

Kantala1 votes

Honestly, you'd have more luck and it'd probably be faster to uninstall the game and reinstall it, or use the Hextech Repair Tool.

I think?

[sg-lux-2]

OnlyYouCanHearMe1 votes

Hextech Repair Tool might work. And it's pretty fast.

Kantala1 votes

TBH, I've never had to run it. [sg-miss-fortune]

FurriesAreHot1 votes

Ive has response times from 5 hours to 48. Usually lower than 24

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