I can log in, but the moment I do a screen pops up forcing me to click "I understand" in order to play, I'm completely locked out.
They told me I was punished for telling the other player, after 20 mins of team communication trying to sort out the issue, that I was going to report them for their actions ruining the game in an attempt to get them to correct themselves.
I'm not looking for you to point out what was said that connected to a infraction of your rules, that doesn't explain anything about any of my concerns or the conflicts around the subject, let me be more detailed I guess... I'm going to copy this directly from my last help desk request since I've repeated myself dozens of times and I don't feel like typing it out again, so if I talk about things you said, I'm talking about your company and the help desk I was previously talking to, not you and the company directly, now.
Lets recap:
1)
I'm NOT asking you to remove the in-game chat restrictions. I absolutely do not care about this.
2)
I am unable to access my account since your company have forced a "false positive" message in front of me, meaning you want me to click "I understand" as to why I have been punished, when honestly, I have tried very, very hard to explain to your company how I do NOT understand.
This means in order to gain access to my account, the options your leaving me are:
A)
Lie. Click the "I understand" button despite it not being clear why I'm being punished due to your company inability properly address my issues and concerns surrounding why I was punished to such a point where your companies stance seems to be "blanket ban everyone into shutting up about the toxic servers we have and maybe nobody will notice" instead of actually curing the core issues that are causing your servers to be toxic as fuck, you instead have only increased the punishment.
B)
Refuse to give you guys the false positive you've programmed into the game to give you a false pat on the back on every click, as if every time someone clicks "I understand" they're some reformed player who gets your backwards stance when the reality is people just click it in order to continue to use their account, this again is a FALSE POSITIVE since they do NOT agree nor understand what your trying to do, since in most cases your again blanket banning everyone in the game for speaking out verse one or two guys trolling despite there being a MUTE function in the game to protect TROLLING PLAYERS but there is no replace player function to protect people from trolling players. This means griefers and trolls have protection from people who speak out aka "try to communicate with their team" (As is punishable if you refuse to) but if you try to communicate with your team and they would rather grief or troll, YOU will be punished for communicating with your team despite there being a mute option if the griefer or troll doesn't want to hear your attempting to communciate with them in order to get a functional non griefing game.
Lets recap the problems:
1)
Your banning system targets everyone in the game who speaks up to griefing and trolling players.
2)
Your punishment system claims "refusing to communicate with the team" is a punishable offense, however, if you try to communicate with a griefing or trolling player who is refusing to protect themselves from team communication by using the mute function, then you will be punished for communicating. This is a huge problem since your damning your player base either way, your suggesting you should communicate with your team and work together and point out issues to correct them, but then your also saying if the other person doesn't accept what your saying in a positive way or continues to grief or troll then your now opening yourself up for punishment yourself for trying to get the team ahead in the game by speaking up about the issues that are plaguing your team... as any good team mate should.. in any game but league of legends..
3)
Your banning system punishes people who speak out verse griefing and trolling actions just as harshly and savagely as if they where griefing and trolling themselves. Text with mute protection should not be as harshly punished as a griefing players actions since again if someone wants to refuse to communicate with the team you've given them the option to mute all players, where there is no option to boot a player or replace a player in game with someone who is more willing to play or talk with them. So why are you punishing both the same in blanket bans as if they're both just as bad when again, the person actually doing wrong has protection if they don't want to read the text, where as the people typing the text are trying desperately to communciate with their team (as per rules) in order to fix the issue or reply to the griefing player.
This is teaching your player base that your company simply doesn't care about solving the issues of griefing players or trolling players, your stance is clearly to blanket ban everyone into shutting up or get perma banned with increasing punishments. I say this since I've been playing since season one, got my judgement kayle rewards from season one even, so this means I've got enough experience over the years, across multiple accounts that I can actually tell you that nothing has changed aside of harsher punishments and fully 100% mean it due to personally having seen nothing change in all these years aside of any players who want to type in game to try and communicate with their team will eventually rage quit the game due to your punishments or they will get perma banned and restricted to hell to the point where they no longer want to play.
Again the majority of my season one friends still play video games, all of them do, some even play dota2. Why don't they play league anymore? Cuz you betrayed them by banning them along with every griefer and troll that they spoke up verse despite that same griefer and troll having mute protection if they didn't want to hear them trying to communicate with their team. You let them down by increasing the punishments on text as if they're the same as griefing or trolling actions that CAUSE the text to even be typed. Instead of dealing with the core issues, the CAUSE, you just want to cut off the effect and do damage control, its a bad plan and I've watched many of my friends leave your game due to this reason, not just first year players, but players who have played longer then a year or two they see what your system really is and they see how its never going to change, your never going to fix it or address it, your just going to treat people like me who beg you to do something about it as if we're criminals that have done something so heinous by speaking up even tho there is a mute function that we are now unwanted customers cuz you have a flood of first year people who pay your bills you don't need us anymore, or anyone cuz you got the new fan base coming in.
TLDR: If team communication is the only solution to correct player actions (cuz reporting after game and mute in game does not effect player action) and its punishable if you refuse to communicate with team AND there is a mute function to protect themselves, then why are you blanket banning your community along with griefing players for speaking out verse them when again they are making the choice to continue to hear your team communication, that is punishable if you refuse to do.. that they have mute if they don't want to hear.. So what am I doing morally wrong by speaking out verse them, saying absolutely anything, if they have mute and if its punishable if I refuse to communicate with my team? How am I supposed to be a reformed player when your stance and offered solutions of reporting after game and mute in game do not actually equal a solution, ever, where as the solution I've been punished for, team communication, has over 99.9% success rate, yet your company treats team communication just as bad as in game negative actions... text=actions.. preventable with mute=nonpreventable actions with anything but team communication.
Again how am I supposed to feel as if I am doing anything morally wrong when its the only thing that works and the suggestions I'm being offered do not, ever, work?
There obviously needs to be some system reform here, but since your help desk is governed by themselves and there is no manager or overseer of this, nothing will change, they just repeatedly punish people for retarded reasons without even looking at the bigger picture, they just look at a one sided text of everything they said and pick out a couple lines and say "punish him for that" its ill-logical and its not how this system is ever going to be fixed, this is not how you reduce a toxic community, by punishing people who speak out verse ill-actions, your teaching people to be okay with ill-actions and accept it as normal or be punished by you for speaking out verse it... its wrong and your falling your comunity soooooo hard by continuing to do this despite dozens of people I know bring'n this up with you, despite me bring'n it up many, many times, bout once a year in fact, yet we're ignored and treated like we have a problem for seeing the issues with the system to the point we quit the game... and your help desk is okay with that.. instead of keeping a older playerbase alive who cares about the game, they prove to them your company doesn't care, so they leave, play dota2. I know a couple dozen of my friends who I used to play with in seasons 1-3 all now play dota2 and flame on you guys, hard, worst PR ever, commenting on alot of the same issues I am, that your help desk is worthless and doesn't care about its playerbase, that your punishment system is dated and needs work and that your stance is to blanket ban everyone into shutting the fuck up about your toxic servers cuz you have no real legitimate way to address the in game griefing actions, feeding or trolling or even detect or know for sure they are actually doing it unless you look at the text, so you use text as law for game when it should be actions of whos fucking with the game instead of whos speaking out verse the guy fucking with it.
