Lmao their headquarters is in California. Believe me, if it wasn't there would be a LOT of people driving there to "complain". However, California is a rather large state AND rather far from a LOT of players that live in the states. For example, I live in New York. Even if I could drive, I wouldn't take a just over 3 day drive to get to California followed by who knows how long to find where Riot headquarters is all to complain about a ban.
Also, constantly replying to your own ticket bumps it BACK to the end of the line, making your wait a lot longer. Just wait for a Rioter to respond.
You were also told why your account was suspended. However, if you TRULY did not bot, then we can only assume you bought your account as bought accounts tend to be botted to level 30. Or, that your account was compromised and whoever was using it was using bots.
Though I don't recall a case of Riot being wrong with catching botters.