Hi all, is there anyone know how to contact RIOT not by this board and ticket, because it does not work, they always ignore us like we get touch with mobile service company, they just do not accept they made mistake unless you report to TIO.
I think there are lots of players like me get banned for no reason, we need stick together and request RIOT treat us with respect and get our account back.
Deep Terror Nami11 votesJust because Riot didn't unban you doesn't mean they aren't listening. Have you considered that maybe the ban was justified?
If you want to discuss with the community what happened to get an opinion from them, I recommend posting your chat logs/reform card (if there is one) and your discussion with player support. If it appears there was indeed an unjustified ban I'm sure we can bring it to the attention of a Rioter who will give it an appropriate response.
Raysjdy1 votesThanks for reply.
See my communication with one of support, the person even admit the first response was wrong after I complain about it but still accuse me using bots which I did not.
RAYSJDY Tuesday at 11:37 Hi, I tried to login a few minutes ago and find my account is permanent banned. I am not sure what I did wrong. I actually played a few times last night, everything is fine, I am not punished or get any in game notice. But when I login this morning, find it banned. Then I login to my email, find there are two emails received this morning at 10:02 am. It said my account has been detected as having been leveled by botting. But I did not, I always play by myself. There are sometimes that I was punished due to system crash when I just launched or during game. Even though I have already serve these punishment period, Can you tell me what is going wrong? I am really not sure the reason, I still have around 2300 RP in my account.
Avatar RAYSJDY Tuesday at 12:35 Hi, I tried to search on the internet for the reasons, someone said that Chinese version would conflict with oversea client, I normally play in both clients, is it the reason? And even though, why do I just get banned permanently? Does it should ban me from days, months then years? I only have one account in all oversea server and purchase a few RP through mobile and a starter pack, you can see I responses during the game and no bot would do that I assume.
Avatar RAYSJDY Tuesday at 15:02 Hi has anyone read this ticket? you can see I only have one account and even asked to delete account in american server, I only use one account to play why do I bother to use a bot or third party software? Is it becaue I want to save IP to buy champion and ruines?
Avatar MAMA MEEP Yesterday at 04:07 Hello Raysjdy,
Your account has been permanently suspended following the use of scripts, hacks, exploits or unauthorized third-party programs in League of Legends. Accounts that are caught using hacks to gain an unfair competitive advantage are subject to permanent suspension. We work hard to preserve a fair and competitive environment in League of Legends. Regardless of intent, use of unauthorized third-party programs is explicitly against the Terms of Use, which can be found here:
http://oce.leagueoflegends.com/legal/termsofuse
We won't be able to go into the specifics of an account's exploit abuse, as divulging this information could compromise future investigations. Let me know if you have any other questions or concerns.
Mama Meep Player Behavior & Game Support ❄️ Meep Collector ❄️
Avatar RAYSJDY Yesterday at 09:00 can you not just copy and paste the standard answer for me? I need real person to actually answer me. you accusebme to do aomething should at least tell me what is going wrong. I said I never use these scrip or tools.
If you cannot or will not help me, pleaas let me speak with your supervisor
Avatar RAYSJDY Yesterday at 20:18 Hi Mama Meep,
Thanks for your reply, but could you really take your time to read my ticket and my post in the board https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/2Vd9lp7Z-account-banned?comment=0001000000000000, I need someone who take care of my case not just copy and paste like robot.
If you cannot help me, please let me speak with your supervisor or anyone who can really take my case serious and respectful attention. I will not come to here if I really use any of them.
Avatar MAMA MEEP Today at 02:26 Hey again,
There is no further escalation path for this matter. While the permanent ban was issued correctly, the reason I gave was incorrect and I apologize for that. It was actually banned for botting. Playing the game in this matter ruins the competitive integrity of it, and we also do not permit accounts to be played by third party programs in general. :/
We have manually reviewed this situation, and are confident that the account was banned correctly. As such, it will remain unplayable from here on forward. If you want to have an account on our servers be sure to make them on your own and level them up by hand.
Mama Meep Player Behavior & Game Support ❄️ Meep Collector ❄️
Avatar RAYSJDY Today at 08:33 Why do you insist I used bots? please provide evidence otherwise I cannot accept it, even one player from board said there is no indication for I used any bots.
Like he/she said, if I used bots my match history would not be such miserable. No one would use a bots to loose or just played a few hours.
Please give me your supervisor's contact method so I can ask him or her, thanks
Avatar MAMA MEEP Today at 09:19 Hey again,
We cannot provide evidence as we do not want players knowing what we look for. This would allow them to bypass our systems if they choose to bot again in the future.
As mentioned before, there is no further escalation path for this matter. Since the context of your situation has been explained, if you don't have any new questions or concerns then I will be considering this matter closed.
Mama Meep Player Behavior & Game Support ❄️ Meep Collector ❄️
SparklingLama1 votesmaybe you should wait the few days like riot says to wait before harassing them like a child.
Raysjdy1 votesThanks for reply. I did get each feedback from the same person at around 2:00 am the next day. The answer is always no. And they closed my ticket after final reply.
69469238DEL12 votesjust cry qq
Deep Terror Nami2 votesI think maybe we should be a bit more sensitive and actually try to figure out what the situation is instead of attacking him. This doesn't help anyone.
69469238DEL11 votesSigh, you are probably right, why do you have to so nice
Deep Terror Nami7 votesTrying to foster a more positive community within PB&M. I hope you're on board with our efforts :3
Alotopatomus1 votesI disagree [slayer-pantheon-popcorn]
Raysjdy1 votesThanks for your kindness, this situation make me very miserable these days, I tried my best to explain and following every rules, even I get punishment when my computer crashed, I did not came to ask for help, because I knew even it is not my intention but would affect the game if my computer crashed . But this permanent ban for something I did not do, it is really unacceptable.
MagicFlyingLlama2 votesLol mobile service company..
You got banned for a reason; logs or gtfo. If you are not going to show logs, all that does is prove you got banned for a good reason and you know it.
Considering you got permed by lv25, it sounds like you worked really hard for that ban.
Raysjdy1 votesI create the discussion during my lunch break today because I feel so bad about their feedback by using my mobile. It is not easy to copy and paste the communication with support team. It does not mean I cannot. The following is my communication with support. And I am not sure what do you mean I worked really hard for that ban. Do you mean my level is low so I deserved the ban or should be banned?? Why do I work hard to get ban at lv25??? What is the point?? I purchased PR and starter pack just want my account to be banned? Who want to waste money like that??
RAYSJDY Tuesday at 11:37 Hi, I tried to login a few minutes ago and find my account is permanent banned. I am not sure what I did wrong. I actually played a few times last night, everything is fine, I am not punished or get any in game notice. But when I login this morning, find it banned. Then I login to my email, find there are two emails received this morning at 10:02 am. It said my account has been detected as having been leveled by botting. But I did not, I always play by myself. There are sometimes that I was punished due to system crash when I just launched or during game. Even though I have already serve these punishment period, Can you tell me what is going wrong? I am really not sure the reason, I still have around 2300 RP in my account.
Avatar RAYSJDY Tuesday at 12:35 Hi, I tried to search on the internet for the reasons, someone said that Chinese version would conflict with oversea client, I normally play in both clients, is it the reason? And even though, why do I just get banned permanently? Does it should ban me from days, months then years? I only have one account in all oversea server and purchase a few RP through mobile and a starter pack, you can see I responses during the game and no bot would do that I assume.
Avatar RAYSJDY Tuesday at 15:02 Hi has anyone read this ticket? you can see I only have one account and even asked to delete account in american server, I only use one account to play why do I bother to use a bot or third party software? Is it becaue I want to save IP to buy champion and ruines?
Avatar MAMA MEEP Yesterday at 04:07 Hello Raysjdy,
Your account has been permanently suspended following the use of scripts, hacks, exploits or unauthorized third-party programs in League of Legends. Accounts that are caught using hacks to gain an unfair competitive advantage are subject to permanent suspension. We work hard to preserve a fair and competitive environment in League of Legends. Regardless of intent, use of unauthorized third-party programs is explicitly against the Terms of Use, which can be found here:
http://oce.leagueoflegends.com/legal/termsofuse
We won't be able to go into the specifics of an account's exploit abuse, as divulging this information could compromise future investigations. Let me know if you have any other questions or concerns.
Mama Meep Player Behavior & Game Support ❄️ Meep Collector ❄️
Avatar RAYSJDY Yesterday at 09:00 can you not just copy and paste the standard answer for me? I need real person to actually answer me. you accusebme to do aomething should at least tell me what is going wrong. I said I never use these scrip or tools.
If you cannot or will not help me, pleaas let me speak with your supervisor
Avatar RAYSJDY Yesterday at 20:18 Hi Mama Meep,
Thanks for your reply, but could you really take your time to read my ticket and my post in the board https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/2Vd9lp7Z-account-banned?comment=0001000000000000, I need someone who take care of my case not just copy and paste like robot.
If you cannot help me, please let me speak with your supervisor or anyone who can really take my case serious and respectful attention. I will not come to here if I really use any of them.
Avatar MAMA MEEP Today at 02:26 Hey again,
There is no further escalation path for this matter. While the permanent ban was issued correctly, the reason I gave was incorrect and I apologize for that. It was actually banned for botting. Playing the game in this matter ruins the competitive integrity of it, and we also do not permit accounts to be played by third party programs in general. :/
We have manually reviewed this situation, and are confident that the account was banned correctly. As such, it will remain unplayable from here on forward. If you want to have an account on our servers be sure to make them on your own and level them up by hand.
Mama Meep Player Behavior & Game Support ❄️ Meep Collector ❄️
Avatar RAYSJDY Today at 08:33 Why do you insist I used bots? please provide evidence otherwise I cannot accept it, even one player from board said there is no indication for I used any bots.
Like he/she said, if I used bots my match history would not be such miserable. No one would use a bots to loose or just played a few hours.
Please give me your supervisor's contact method so I can ask him or her, thanks
Avatar MAMA MEEP Today at 09:19 Hey again,
We cannot provide evidence as we do not want players knowing what we look for. This would allow them to bypass our systems if they choose to bot again in the future.
As mentioned before, there is no further escalation path for this matter. Since the context of your situation has been explained, if you don't have any new questions or concerns then I will be considering this matter closed.
Mama Meep Player Behavior & Game Support ❄️ Meep Collector ❄️
MagicFlyingLlama1 votesLooks pretty legitimate. Either you botted, bought a bot account, gave away your password to someone who botted, or you played like a bot well enough to fool the system and a manual review (probably the least excusable but funniest option).
Follow their advice and keep a closer eye on your (next?) account.
This Is Your Dad1 votesGo to their company headquarters?
Raysjdy1 votesI am in Australia, that's the reason I played Oceania server. Do they have office here? If I live in USA, I would just drive to their headquarters.
ModWuks1 votesRiot does have offices for the Oceania region in Australia, but they won't allow you into the offices, as it's a closed campus. Player Support is the appropriate venue for appealing account suspensions.
GamblerOfLives1 votespeople are so stupid when it comes to talking with the support:|..look at what you said and try to change :)
Raysjdy1 votesI am not sure what do you want to imply for? Maybe I am stupid like you said, but I do not want to be banned without any reason. I do want to change this, I do not see what is wrong with it. If some day, your account get banned, you will not say such things. When you submit a ticket like I did, you will realize they will keep use the same answer to your complain.
From the beginning to the end, I always said I do not know why I get banned, only the first email said I botting and the support said I used scripts etc, when I complained about it, he/she said he/she gave the incorrect reason and insist that I botting. I did not used any of these, that is the reason I submit a ticket, what is wrong with that?
GamblerOfLives1 votesI am not sure what do you want to imply for? Maybe I am stupid like you said, but I do not want to be banned without any reason. I do want to change this, I do not see what is wrong with it. If some day, your account get banned, you will not say such things. When you submit a ticket like I did, you will realize they will keep use the same answer to your complain.
From the beginning to the end, I always said I do not know why I get banned, only the first email said I botting and the support said I used scripts etc, when I complained about it, he/she said he/she gave the incorrect reason and insist that I botting. I did not used any of these, that is the reason I submit a ticket, what is wrong with that?
Dear Riot support,
From my understanding i got banned for botting. I do know that you can't provide me with any information regarding my current ban because of your policy. However, your policy also states that you should treat everybody at an individual level. Since i invested time in this game, i would like to request you double check your initial investigation. I have to insist on this matter, since i have not cheated in your game.
Simple as that dude. And guess what, you will find answers from this;)..talking shit to support won't get you anywhere;)
And they will double check to make sure you were not banned wrongfully:).
IF, after they looked into your account, they still cant;t unbann you..i'm sorry to say this, you probably cheated:)
Raysjdy1 votesThank you so much, I would do like you suggest. But this support said they did check manually. I think he/she did not checked it and just replied back like he/she first response with copy and paste. If the second or other support would do thing differently. Like there is a problem, one person cannot find it, it does not mean it is not there, the other person could find it.
Anyway, I would try your way, hope this time I can get another person to look at my issue and help me out.
Have a nice day.
EvilDustMan1 votesI am not sure what do you want to imply for? Maybe I am stupid like you said, but I do not want to be banned without any reason. I do want to change this, I do not see what is wrong with it. If some day, your account get banned, you will not say such things. When you submit a ticket like I did, you will realize they will keep use the same answer to your complain.
From the beginning to the end, I always said I do not know why I get banned, only the first email said I botting and the support said I used scripts etc, when I complained about it, he/she said he/she gave the incorrect reason and insist that I botting. I did not used any of these, that is the reason I submit a ticket, what is wrong with that?
We are saying you are probably lying.
Raysjdy1 votesThe only thing I can say is that I am not, but I cannot change your thought, you can believe whatever you want, that is your right. I just hope you will not get into my shoe in the future. And when you submit a ticket or come to ask for help, I hope no one would call you a lair.
My account is only lv25 and have bad match history, I do have a few champions, skins and RP, but if I am lying, I would not waste my time to complain about this unfair treatment. I will just go to create a new one. The reason I create a ticket and two discussions are because I am really innocence.
Icy Hot Shoto1 votesLmao their headquarters is in California. Believe me, if it wasn't there would be a LOT of people driving there to "complain". However, California is a rather large state AND rather far from a LOT of players that live in the states. For example, I live in New York. Even if I could drive, I wouldn't take a just over 3 day drive to get to California followed by who knows how long to find where Riot headquarters is all to complain about a ban.
Also, constantly replying to your own ticket bumps it BACK to the end of the line, making your wait a lot longer. Just wait for a Rioter to respond.
You were also told why your account was suspended. However, if you TRULY did not bot, then we can only assume you bought your account as bought accounts tend to be botted to level 30. Or, that your account was compromised and whoever was using it was using bots.
Though I don't recall a case of Riot being wrong with catching botters.
EvilDustMan1 votesLmao their headquarters is in California. Believe me, if it wasn't there would be a LOT of people driving there to "complain". However, California is a rather large state AND rather far from a LOT of players that live in the states. For example, I live in New York. Even if I could drive, I wouldn't take a just over 3 day drive to get to California followed by who knows how long to find where Riot headquarters is all to complain about a ban.
Also, constantly replying to your own ticket bumps it BACK to the end of the line, making your wait a lot longer. Just wait for a Rioter to respond.
You were also told why your account was suspended. However, if you TRULY did not bot, then we can only assume you bought your account as bought accounts tend to be botted to level 30. Or, that your account was compromised and whoever was using it was using bots.
Though I don't recall a case of Riot being wrong with catching botters.
They are sometimes wrong but it is very very rare.
Raysjdy1 votesThanks for reply. Do you know whether they have an office in Australia? American is too far away for me.
For the reasons you mentioned about, the first one, I am 100% sure I did not bot; the second one, I did not buy from others, I create by myself last year, and I even asked the support to help me to delete the account I create in North American when I find it because I forgot to choose the server when I create my account; the third one, to be honest, I am not quite certain, because I did not use very strong password, but it does not looks like anyone would steal it, because my level is too low, only have a few champions and skins, there is around 2300RP though.
And if you read my post, I think the support can make mistakes. Because I get a email said I botting, and when I complaint it to support, he/she just replied I used scripts, unauthorized softwares etc. then she/he said the reason is incorrect and the correct reason is botting. If I did use a bot, it should be a kind of scripts or software, unless bot is not a script or software. To the bottom, if I used a bot why do I use a such crap bot that loose so many time and only play a few hours, why do I purchase RP and starter pack for it. Even I want to bot, I would create another one to bot, I will not risk my only account to bot.
ModWuks1 votesAll Riot campuses are closed campuses/offices, so please don't plan a trip to complain or appeal a ban. I can try to follow up on this tomorrow if you'd like, but after that, all appeal options are virtually off the table.
GamblerOfLives1 votesalso, keep in mind that it takes about a day for them to reply;)..
Raysjdy1 votesThanks for your helping, I have already replied as you said. I will wait until tomorrow, the support always reply me at around 2:00 am due to the time zone. It becomes a task I do every morning when I wake up, the first thing is checking whether I get replied. But I have bad luck these days, they always said no no no, you are cheating........
Raysjdy1 votesBump
Deep Terror Nami2 votesAs with your other thread, bumping with no additional context will result in the thread being locked.
SecondAirbane1 votes100% agree
