Boards›Player Behavior

account banned

Raysjdy·4/25/2017, 9:11:51 AM·1 votes·1,130 views

Hi I tried to log into my account but find it was banned permanent. I actually played last night without any issue.

I looked at the email Riot send to me it said that my account has been detected as having been leveled by botting. This behavior is something that is usually associated with account sales and the use of third party programs, both of which are severe violations of our Terms of Use.

The thing is that I never used any third party software or botting to play the game, I only have one account in oversea client, if I need bot why don't I create more account to play? I even asked you to delete my extra account in north american server. I even purchased a starter pack and some RP so I can buy skin that I like. Why do I do anything that will cause this problem?

You can investigate that I normally would response during the game, I do not think any bot can do that? am I correct? Do you block me due to I always use a certain champions and do not waste my IP to buy champions and runes that I do not want to use or because I normally play with AI?

I really need someone to look at my ticket regarding this issue, if I really did something wrong I will never come to here to ask help. Like I was punished for waiting 20 mins for a few times due to my system crash, the game just frozen for no indication, I tried to re-install the game, driver and even re-install the system, none of them works. These issues are not my intention and I get punished, but I did not come to ask for help and I even think about to purchase a new PC, now I get banned for something I did not do, it is really unfair and not right.

Can anyone look at my account to help me to resolve this, please? At least tell me what is going wrong so I can know what cause my account banned.

23 Comments

Deep Terror Nami4/25/2017, 9:17:16 AM4 votes

I really need someone to look at my ticket regarding this issue

If you submitted a ticket then you've already taken the proper course of action. Try to be patient, player support will respond as soon as they can so they can help you out here. Don't bump the ticket with responses before that if you can help it, because it'll put your ticket in the back of the queue.

EvilDustMan4/25/2017, 9:27:31 AM1 votes

Did you buy your account?

wishbone254/25/2017, 9:52:03 AM1 votes

when RIOT has absolutely no prove and will get sued by these players anytime soon

Felidae774/25/2017, 2:05:26 PM1 votes

https://oce.op.gg/summoner/userName=raysjdy

Well, the number of deaths of you have in bots games is... um... a little unfortunate. You need to work on trying to not die as much. Also, your cs'ing also needs work, but eh, that's a learned skill.

That said, it doesn't - to me, at any rate - look like you did botting.

Raysjdy4/26/2017, 8:14:45 AM1 votes

Mama Meep Mama Meep (Riot Games Player Support) Apr 25, 11:07 PDT

Hello Raysjdy,

Your account has been permanently suspended following the use of scripts, hacks, exploits or unauthorized third-party programs in League of Legends. Accounts that are caught using hacks to gain an unfair competitive advantage are subject to permanent suspension. We work hard to preserve a fair and competitive environment in League of Legends. Regardless of intent, use of unauthorized third-party programs is explicitly against the Terms of Use, which can be found here:

http://oce.leagueoflegends.com/legal/termsofuse

We won't be able to go into the specifics of an account's exploit abuse, as divulging this information could compromise future investigations. Let me know if you have any other questions or concerns.

Mama Meep Player Behavior & Game Support ❄️ Meep Collector ❄️

This is what I get replied, the staff even does not bother to read my ticket, just copy and paste like a robot. That's so ridiculous, you banned me for bots like scripts, hacks exploits that I never used, but your company allow your staff reply customer like real bots. That's like policeman speed up and do not allow other speed up and even accuse the other driver speed up which he/she did not. When the driver asks for the reason, the policeman only said I caught you speed up and cannot let you know when and where because he said so.

If I used it, how should I only played a couple of hours per day even none for a few month? and why do I asked you to delete my second account or create more account so I can level up multiple accounts. Is it my fault to play more hours during the Easter than the usual? Does it mean I have to play in a certain hours?

quiyolu4/27/2017, 2:39:29 AM1 votes

My account has been banned today as well, and I was just playing two days ago. I have not received an email about why I was suspended however.

Raysjdy4/27/2017, 8:53:11 AM1 votes

MAMA MEEP Today at 02:26 Hey again,

There is no further escalation path for this matter. While the permanent ban was issued correctly, the reason I gave was incorrect and I apologize for that. It was actually banned for botting. Playing the game in this matter ruins the competitive integrity of it, and we also do not permit accounts to be played by third party programs in general. :/

We have manually reviewed this situation, and are confident that the account was banned correctly. As such, it will remain unplayable from here on forward. If you want to have an account on our servers be sure to make them on your own and level them up by hand.

Mama Meep Player Behavior & Game Support ❄️ Meep Collector ❄️

Avatar RAYSJDY Today at 08:33 Why do you insist I used bots? please provide evidence otherwise I cannot accept it, even one player from board said there is no indication for I used any bots.

Like he/she said, if I used bots my match history would not be such miserable. No one would use a bots to loose or just played a few hours.

Please give me your supervisor's contact method so I can ask him or her, thanks

Avatar MAMA MEEP Today at 09:19 Hey again,

We cannot provide evidence as we do not want players knowing what we look for. This would allow them to bypass our systems if they choose to bot again in the future.

As mentioned before, there is no further escalation path for this matter. Since the context of your situation has been explained, if you don't have any new questions or concerns then I will be considering this matter closed.

Mama Meep Player Behavior & Game Support ❄️ Meep Collector ❄️

This is what I got today, and they just close my ticked. How can they do that? They do not give me any chance to speak to others, like you want to get inside a shop, the door keeper just keep you outside without reason, you cannot even ask the staff in that shop to help you.

Raysjdy4/29/2017, 2:06:15 AM1 votes

bump

q3fogWe6LF4/29/2017, 2:11:15 AM1 votes

I really can't offer help with your problem, but I am sorry for your troubles!

That said - your icon is so cute! ^_^

Is he one of the little star guardian guys??