I got PERMA-BAN ... after I filed a ticket about not seeing my Syndra and Ryze skin I purchased

tt8·Nov 6, 2016·6 votes·888 views

Yesterday I was trying to play the Syndra I bought in October. Weirdly, it shows that I haven't purchased the champion. Then I check my account history and found that there is a record that I purchased it. Like anyone would do, I filed a ticket. I posted to the "account recovery" section.

Then today at 8pm, to my surprise, I got a permanent ban. I cannot log in to my account and I got an email that I was banned until 22Feb 2100. I am so upset as I did not involve in any "bad" behavior. I really want my account back I would rather not have the missing Syndra as I have lost everything I had in my account. All purchase in my account is legit and there is NO hacking involved. Please can anyone help me out, I am really stressed out right now.

11 Comments

LostFr0stNov 6, 201611 votes

They banned your account as a precaution because you submitted a ticket under "account recovery." That's standard procedure until they're sure the account is in the real owner's hands so that a hacker can't damage the account further.

tt8Nov 6, 20162 votes

Thank you lost frost, do you know when they will unban my account? I'm really upset now

LostFr0stNov 6, 20162 votes

They're usually pretty quick about it unless there's a backlog of tickets. It's the weekend right now though so I'm not sure exactly. If the first response you get back is a copy-pasta and doesn't fix it just reply back and the second response is pretty accurate. (when you reply back to the first one they auto-forward your ticket and assign you to a specific specialist that you 1 on 1 with from then on until it's solved.)

tt8Nov 6, 20161 votes

Thank you all for the responses. Im gonna wait until tmr I'll post what the support says. Hope they lift my ban

TheSequelsRBadNov 6, 20161 votes

Don't know, a few days at most. Submit a ticket if you want more details I guess.

You could check your email and see if they sent you anything.

Angry MonsterNov 6, 20161 votes

your upset cause you choose account recovery and riot followed its policies?

iHeim 1Nov 6, 20162 votes

HAHAHAHAHAHAHAHAHAHHA

tt8Nov 6, 20162 votes

iHeim 1Nov 7, 20161 votes

1 upvote for this one is a DOWNVOTE for the original post

tt8Nov 6, 20161 votes

Do riot reply support ticket on Sunday?

OnlyYouCanHearMeNov 6, 20161 votes

Try to be patient with Support, as they do have a lot of tickets being submitted right now, but they will get back with you soon. It may take them a day or two though. Just don't try to submit a duplicate ticket as that can drop you back to the end of the line to get helped. I know it's really frustrating, but they will be able to help you get this sorted out soon.