Perma-ban after submitting a ticket

tt8·Nov 7, 2016·1 votes·913 views

I have purchased a syndra champion and a Ryze Skin on 11Oct and 18Oct and I Cannot seem to play those champs. I submit a ticket three days ago and yesterday I got a permanent ban. I then submit another ticket, I am wondering how long does it take for them to reply? Do riot employees read this forum and help me? My account isn't hacked or anything, I just don't know why I can't play the champs I bought. Please someone help me out I don't wanna get perma-ban I didn't do anything violating the code

5 Comments

Deep Terror NamiNov 7, 20163 votes

You've already posted this multiple times. Riot will get to your ticket as soon as they can, but it could take a few days depending on their backlog, so please be patient. Do not bump the ticket or it will be pushed to the back of the queue.

tt8Nov 7, 20161 votes

Hi Nami, sorry I was really worried any upset. Here's a update:

Update: right after I post on this forum, they replied. They say they can't give me back my syndra, (which is ok with me) but they haven't removed my perma-ban yet. I replied to that ticket. Wondering if it will help

Kei143Nov 7, 20162 votes

3 days ago doesn't mean much when it's the weekend the most of them don't work.

tt8Nov 7, 20161 votes

oSEXYPLATYPUSoNov 7, 20162 votes

the perma ban is a different situation handled by different people... it can take 3 business days or so... depending on the volume of tickets. and what they need to do to review your case