[{quoted}](name=Telephone Booth,realm=NA,application-id=ZGEFLEUQ,discussion-id=m6ZAEtB6,comment-id=0000,timestamp=2017-09-19T22:17:11.454+0000)
Coulda been his first time using hate speech and got a chat restrict. Could have gotten nothing, idk. Neither do you. Zero tolerance doesn't mean automatic ban. It means automatic punishment. If you do it a lot, you will get banned. If you do it once, you probably start with a 25 game chat restrict, but again, I don't know for sure, and neither do you. In my opinion, this is not a reason to never report anymore. I mean, at least base that on a value or principle. Something meaningful. You're gonna stop reporting out of spite because this guys still playing? Just seems petty and childish, in my opinion. Not saying you ARE petty or childish, that's just my perspective here.
If it's hate speech, then it should be escalated to a 14 day ban.
To the OP. If you have screenshots of the pre and post game, then I suggest making a ticket and sending them if you really think the player didn't get punished.