Just ban them already!
We all like league of legends, but the people of league are starting to wear this game down to nothing but nasty bickering. Riot will you please just ban people for saying such hurtful things in chat. Just lay down the law for once! Everyone can just so easily get away with being extremely toxic and not receive any kind of penalty. Its depressing that a game can make me sad just because people are that mean. Riot needs to ban people for saying just about anything hurtful, after a while when all the dust settles from the amount of bans put out because believe me there are a lot needed, people will begin to learn to be nicer rather than jump right into full rage.
Riot can say whatever they want about the matter, but there are so many out there that are just plain toxic that it clearly doesn't seem like anything is being done about the matter.