who is to blame when both people are being toxic?

shellbullet914·Jul 30, 2017·1 votes·646 views

BELOW IS ME AND SUPPORT GOING BACK AND FORTH ON THE SUBJECT OF HOW PLAYERS SHOULD DEAL WITH TOXIC CHAT. in my eyes people have every chance to avoid it and in doing so would make the game better. i just mute people before they get there and sometimes i forget to and then the trolling begins.

Tuesday at 13:33 the system set in place gives power to trolls overall you put this system in place as a way to not deal with the toxicity yourselves and that has cost me and many others money. i simple and easy way to deal with this is an auto mute feature for players who have been reported. auto mute for 2 weeks 4 weeks 6 weeks and if it continues take away the ability to chat all together. but to take away the game people put money into is pure theft and i will not stand for it. its a simple thing to fix and you have more than enough resources to do so. what i fail to understand if how people have the chat filter on and have to choose to take it off only to complain about the chat later. its like saying you hate the beach but wont move away from the beach. you are better than this RIOT or i would like to hope so because what i see is a money hungry entity stealing from people around the world.

SPRINKLEFLOOF Tuesday at 21:06 Hi there shellbullet,

If a player makes a void report, and there is no reasonable cause for a punishment, there will be none.

However, it looks like your account has been permanently banned because you were extremely toxic in your games. You continued to flame in your chats and that behavior is not tolerated nor endorsed by Riot. You have been given multiple warnings and restrictions but your recent negative actions have caused us to uphold your punishment.

Although this marks the end of the line, we’re confident that with some reflection you will be able to avoid this kind of situation with whatever new games you decide to play.

Best of luck in your future endeavors.

sprinklefloof lulu support main "A solid giggle should do the trick"

SHELLBULLET914 Friday at 16:42 i had one warning with a 2 week ban then i got the perma ban for being as toxic as the person trolling me? no matter how nice you put it you have not solved this issue. im not looking to get my account back as i have accepted that it is you business model to rob players you deem unworthy of playing this game i want future players to not be robbed like me and many others. your system can be very manipulated by trolling duos of any number of players playing together. by banning someones chat logs for an extended period of time you would instill this lesson you are so badly trying to instead of creating more angry gamers. the way it stands if im joking with someone and they are not offended but someone else is then the third party can make a report and i can be reprimanded now please explain how that makes sense when that third party has every choice available to not see what i say? your way is very flawed and if you as a company feel it is not i fear you will lose the fan base you grow in such a short time.

SPRINKLEFLOOF Friday at 22:17 Hello,

I am not here to argue with you I am just here to clarify things about your ban. I am sorry you feel this way but thank you for your feedback.

I wish you all the best.

sprinklefloof lulu support main "A solid giggle should do the trick"

SHELLBULLET914 Yesterday at 00:20 a generic answer only shows your companies true policy when dealing with facts. this is an issue whether you think it is or not. the way you dealt with the issue was not a 3 strike system nor was there a warning let alone the fact that you cant tell a joke from an attack. simply put stealing is not for you and that's what is going on. i can understand not saying mean things but to take jokes made in fun with people willing and ban someone for a third parties views is pointless and stupid.

SPRINKLEFLOOF Yesterday at 00:40 Hi,

I did not really know how to reply to your previous reply as there was not really a question. While we do have an escalation of (chat restriction, etc.) players can receive any type of punishment depending on the severity of their behavior for one game or it may take a few games. The thing is that even "jokes" become serious matters because they can be incredibly rude, or players can use the defense of a "joke" when a lot of players felt that it was inappropriate. People like humor, but to say something so toxic and say that it was a joke, is not justified.

If you have any suggestions for how we can improve the system I recommend posting to the Boards. The team is always looking at the Boards to get a feel for things players think could be improved.

You can find the Boards here:

NA Boards: http://boards.na.leagueoflegends.com/en/c/miscellaneous

sprinklefloof lulu support main "A solid giggle should do the trick"

SHELLBULLET914 Today at 19:12 i shall do that also sir you taste like purple :)

SHELLBULLET914 Today at 19:24 i just went to look at the boards where i had made a thread and lo and behold you guys deleted my thread hahahaha. funny thing is i saw someone on there was banned for a year a step that i was not ever given that would have been the second step but i see for me i was chosen to be banned for good and when i brought it up in the boards i was deleted. im really trying to be fair with you guys even tho im sure money can be made from this as the proper steps were not taken but why in gods name would i have had my thread deleted? its was copied and pasted from here so if you find what i said on here to be too much plz let me know.

25 Comments

ModThe DjinnJul 30, 20177 votes

I can't find a thread by you that was deleted -- was it posted on this account? If so, do you remember where?

Regardless, to answer your question -- if BOTH people are being toxic, than BOTH people are at fault. However, due to how the punishment system works (i.e. it's built in leniency for all but the worst offenses), it's possible that only one ends up punished for a specific game because the other has not yet accrued enough games reported to trigger the system. This does not mean they are getting away with it.

wei270Jul 31, 20171 votes

[{quoted}](name=The Djinn,realm=NA,application-id=ZGEFLEUQ,discussion-id=jhRIsjpo,comment-id=0000,timestamp=2017-07-30T23:37:11.541+0000)

I can't find a thread by you that was deleted -- was it posted on this account? If so, do you remember where?

Regardless, to answer your question -- if BOTH people are being toxic, than BOTH people are at fault. However, due to how the punishment system works (i.e. it's built in leniency for all but the worst offenses), it's possible that only one ends up punished for a specific game because the other has not yet accrued enough games reported to trigger the system. This does not mean they are getting away with it.

thank you for the information but why the build in for leniency should n't we adopt a harsher punishment system to deter the first occurrence of these behavior? instead of letting it escalate and eventually effect more people in the game?

ModThe DjinnJul 31, 20171 votes

{quoted}

thank you for the information but why the build in for leniency should n't we adopt a harsher punishment system to deter the first occurrence of these behavior? instead of letting it escalate and eventually effect more people in the game?

Because Riot understands that everyone has occasional bad days or gets a little angry. Major toxicity doesn't have much leniency, but minor stuff had a bit. :)

TrulyBlandJul 30, 20172 votes

who is to blame when both people are being toxic?

Um... both? Possibly to varying degrees, but still ultimately both. Or do you think if two drunk drivers crash into each other only one of them would see punishment? Sure, one of those two might be more responsible for the crash than the other, but that doesn't mean they won't both be held responsible for their respective mistakes.

LeylaniaJul 30, 20171 votes

who is to blame when both people are being toxic?

Both. And hopefully both will be punished. We are not in kindergarden anymore where everyone screams "B-b-but he started!!!" and everyone continues to throw sand into each others faces. You already got a warning that the next time you flame you will get a permanent ban, yet you ignored it and kept flaming. What did you expect would happen?

And Riot is not "robbing" you, no one forced you to pay money. You did it willingly so don't annoy the support staff with all this righteous talk of how you want to protect other players. You are a flamer who is salty that he lost his account, nothing more.

shellbullet914Jul 30, 20171 votes

so 2 people having an argument can be banned? im not seeing an answer here really just another flamer looking for a chance to clean flame hahaha.

LeylaniaJul 30, 20171 votes

{quoted}

so 2 people having an argument can be banned? im not seeing an answer here really just another flamer looking for a chance to clean flame hahaha.

About having a civilized argument? No, you won't get banned for that.

im not seeing an answer here

You already got the answer. You flamed and you got punished, what is not to understand about this? It doesn't matter who started it.

Silent GravityJul 30, 20171 votes

yes, if two people are having an argument, even if they're not flaming, they can both earn a punishment.

Punishments are earned individually, based on frequency and intensity, so an argument that results in one person being punished does not necessarily result in the other person being punished, even if both were reported.

shellbullet914Jul 30, 20171 votes

it was in misc and on this account 2 days ago it did post because i had the option to leave a comment. ok to further the debate if a player gets report by someone who is just upset they didnt do well would that trigger the system? and if yes when the chat logs are looked over do they check all players chat logs as in each player or is it just the reported?

ModThe DjinnJul 30, 20174 votes

{quoted}

it was in misc and on this account 2 days ago it did post because i had the option to leave a comment. ok to further the debate if a player gets report by someone who is just upset they didnt do well would that trigger the system? and if yes when the chat logs are looked over do they check all players chat logs as in each player or is it just the reported?

Is this it? If so, it's still up and active.

The system is pretty good at filtering out false reports -- as evidenced by this very forum and how infrequently we see anything resembling a false ban from people who aren't later proven to be editing their own logs.

Players are, however, judged only on their own logs. Each player is held responsible for his or her own actions, regardless of what others are saying or doing to them. Simply not responding (or simply muting) are both options, so any decision to engage in a toxic manner is purely a player's own responsibility.

shellbullet914Jul 30, 20171 votes

thats it but its still not showing up. i searched for it again and i got only the 4 i posted today so whats up with that?

ModThe DjinnJul 30, 20171 votes

{quoted}

thats it but its still not showing up. i searched for it again and i got only the 4 i posted today so whats up with that?

That I can't help you with -- it doesn't seem to have been removed or had any action taken against it as far as I can see, and that's the limits of my ability to analyze the problem.

Silent GravityJul 30, 20171 votes

It's right there when I search for it as well. The forums 'hot' section gets filled with threads that have a lot of views/votes (up or down)/ or replies according to an algorithm that I have no access to. The 'new' section gets filled chronologically.

Your post is 2 days old, so it's pushed down quite a ways chronologically, and there hasn't been many views/votes/or comments, so it's not on the hot list.

shellbullet914Jul 30, 20171 votes

i searched my name so whats up with that?

Silent GravityJul 31, 20171 votes

I found it by clicking on your name to bring up your profile, and then selecting 'Their Discussions'.

I'm not familiar with the search function on this board.

Silent GravityJul 30, 20171 votes

Any report causes the system to review the chat of the person that was reported. If no one reports a person, it is assumed that no one found their chat to be detrimental to their experience, so the system does not review the chat of an unreported person.

shellbullet914Jul 30, 20171 votes

ok so the many times i know i was reported just for dyeing and them trolling me and flaming me did they then get themselves banned? because i have been reported many times for shit i didnt do and i know if thats the case most of those kids should have had something coming to them.

Silent GravityJul 30, 20171 votes

If someone reported them, the system looks at them. If no one reported them, the system ignores them.

A report against you where you did nothing wrong is tossed out.

ModThe DjinnJul 30, 20171 votes

{quoted}

ok so the many times i know i was reported just for dyeing and them trolling me and flaming me did they then get themselves banned? because i have been reported many times for shit i didnt do and i know if thats the case most of those kids should have had something coming to them.

If you reported them, they may well have been punished and/or banned. We have no way of checking, since account information is kept private (save if you're the last report and get the heads up that a punishment has been issued). False reports are thrown out. So, if they reported you falsely and you reported them accurate, they got another strike towards punishment on their accounts from your report and you almost certainly did not (as their report would have been invalid).

Silent GravityJul 30, 20171 votes

{quoted}

i saw someone on there was banned for a year

When people say that, what they mean is that they were perma banned, and it's been a year since that occurred. It is not an additional punishment tier that was skipped for you.

shellbullet914Jul 30, 20171 votes

ok but what about the rest of the players? you completely overlooked my question?

ModThe DjinnJul 30, 20174 votes

If you're referring to my post (in which case please note I edited it -- I think I found your thread, and it wasn't deleted), then no -- they do not look at the logs of non-reported players. Chat from players who did not get reported is, to my knowledge, considered to be acceptable, as no one was troubled by it enough to report them.

Also, if you use the "Reply" button below a specific comment, the user who wrote it will get an alert that you're responding to their comment. It's very useful in discussions like this. :)

Silent GravityJul 30, 20172 votes

It can be difficult if you're using a phone, but clicking on reply to reply to a specific comment helps keep the thread organized, and we'll be able to tell who you're asking the question.

I find it helpful to view threads in discussion view instead of chronological.