Banned but no Email?

DDOSkTJzCR·6/27/2016, 6:51:35 PM·4 votes·946 views

Yesterday I got a 10 game chat restriction through the instant feedback system and today I got a 14 day account suspension with no details on why. I'm yet to receive an email for either of them and I cant log into my account so there's no information I can get from the client on why I'm banned either. I'm genuinely positive I didn't break any rules between yesterday and now, how long do these email usually take? Is this something I can submit a support ticket about?

9 Comments

Zielmann6/27/2016, 6:53:57 PM1 votes

Submit a support ticket if you didn't receive an email.

I Q6/27/2016, 6:55:37 PM1 votes

Yes, you should make a support ticket and send it in. But honestly do you have no idea why you were banned? If you had a chat restriction it must be from something in chat, btw they don't give you EXACTLY what you said in the email, they just say "You used offensive language"

SmokedAlmonds6/27/2016, 7:05:47 PM1 votes

You should submit a support ticket. If you were going to get the email it would have most likely happened.

Usually this message means you were punished by a manual review. So my best guess is that your case was reviewed after you received a 10 game chat restriction and they determined that to be insufficient.

EDIT: A Quick look at your game history that yosuo game immediately jumps out.

OmgitzPandah6/27/2016, 11:41:37 PM1 votes

Yeah I got banned too but no email and on the same day so i think something is up. I haven't been chat restricted since a month ago.