Can't get help on euw no talking back and support system not working

This Is actually ridiculous that I have to come to NA boards to get help or even have my case looked up, since euw ticket support doesn't work for the last days in any computer I use. So I was just playing and got a member o my team witch all the team talked bad of cause the guy inted and trolled on porpuse, even so that I talked rough not offensive or flaming just answering back I got reported the most funny thing about this is that when this game ended my honor got back cause I ve been trying not to tilt or flame so has a payment of my improvement I had honor back to my account. The funny thing not even 2 min Agee I was in champion select when I get 14 days suspension from that same game witch me and my teammates where trolled. I don't get how u judge but that doesn't make sense that in the same period of time u congratulate me an give honor back and get reported for 14 days . I only had 25 games chat restrict and 2 punishment I get is 14 days of suspension ?!? Not 1 day 14 ? I hope finally I get any answer back from riot games since I've talked troughs every possible way I could even having to Come to na boards to be listened to