Whats the point in help desk if staff refuse to address questions?
Chat started: 2017-09-10 12:11 AM UTC
(12:11:19 AM) Twisted Spade: Hi there (12:11:41 AM) *** Rocco joined the chat *** (12:11:42 AM) Rocco: hi there (12:11:54 AM) Twisted Spade: I'm having a bit of a problem with some riot staff members (12:12:04 AM) Twisted Spade: I feel as if I'm being targeted and not being treated fairly (12:12:15 AM) Twisted Spade: Its very disheartening to be treated so badly (12:12:24 AM) Rocco: oh i see. i'm sorry to hear that (12:12:27 AM) Rocco: :/ (12:12:31 AM) Twisted Spade: Yeah so am I honestly (12:12:48 AM) Twisted Spade: You know if Cammy White is on staff today? (12:12:56 AM) Twisted Spade: I've talked to him/her in the past and they treated me with respect (12:13:02 AM) Rocco: oh okay (12:13:04 AM) Twisted Spade: I didn't feel like I was garbage to them (12:13:14 AM) Twisted Spade: while I do feel like I am being treated as garbage from other staff (12:13:21 AM) Twisted Spade: as in desposeable (12:13:22 AM) Rocco: unfortunately they are not on livechat at the moment (12:13:25 AM) Twisted Spade: something easily thrown away (12:13:36 AM) Rocco: hey you are not! we appreciate you (12:13:44 AM) Rocco: do you have any questions we can help you answer? (12:13:50 AM) Twisted Spade: I had hoped you would seeing how I'm your customer and have been playing since season one (12:14:06 AM) Twisted Spade: Sure I got some questions but questions get me into trouble (12:14:10 AM) Twisted Spade: staff dislike questions I find lol (12:14:12 AM) Twisted Spade: But I'll try one (12:14:51 AM) Twisted Spade: Is it legitimate for a staff member to refuse to address direct questions and then ban a players account from accessing help desk chat due to being unwilling to address their questions or talk to them when they have legitimate concerns and questions? (12:15:27 AM) Rocco: i feel that's a very pointed and circumstantial question (12:15:55 AM) Rocco: but, if the player's concern and issue has been addressed, even if it's the answer they do not like, and the player continues to bring it up, yes i would say so (12:16:31 AM) Twisted Spade: That's not the situation however. (12:16:48 AM) Twisted Spade: I could paste it to you (12:16:53 AM) Twisted Spade: but you prob would think its too long (12:17:02 AM) Rocco: yeah it's best to keep them direct (12:17:04 AM) Twisted Spade: all staff do (12:17:09 AM) Twisted Spade: direct messages? (12:17:14 AM) Rocco: questions (12:17:16 AM) Twisted Spade: I'm talking about the conversation between me and gunny (12:17:34 AM) Rocco: i see (12:17:43 AM) Twisted Spade: I don't think its right I can ask a question he refuse's to address and be cut off from all future ability to access help (12:18:02 AM) Twisted Spade: Some of your staff are really helpful like Cammy White (12:18:13 AM) Twisted Spade: While others like agent007 and gunny have zero interest in understanding or helping (12:18:39 AM) Twisted Spade: The proof is that they will repeat things back to you that you don't support, as if you said your in support of them (12:18:46 AM) Twisted Spade: conversation brakes down quickly when they are not even trying (12:19:31 AM) Rocco: i don't think it's interest, although that may be your perceptive. some talk/respond in different ways, and it's normal to feel different things about different people but i feel like they do answer questions/concerns (12:20:09 AM) Twisted Spade: Okay well if its not interest then their reading comprehension is so low that they shouldn't be working in text (12:21:02 AM) Twisted Spade: I honestly don't mind how you want to describe it, the fact is they don't read and they don't respond on subject and if you press the subject they will close your requests and treat you as if you've done something wrong by trying to get them to address something they wish to ignore (12:21:38 AM) Twisted Spade: I don't feel like I should be punished and banned from help desk due to their inability to read and respond on subject to the point where I need to correct them and repeat myself cuz they are refusing to read it (12:22:12 AM) Rocco: okay and it's fine to have your own opinion but if we have talked to you multiple times about the situation and responded, and you continue to write in about the same situation, we do ban players from chat (12:22:26 AM) Twisted Spade: That's not what happened tho (12:22:30 AM) Twisted Spade: he sent me maybe 3 messages? (12:22:37 AM) Twisted Spade: He didn't even try (12:22:52 AM) Rocco: also i will only really be able to help you if you have questions for me about the game, etc. :/ because as much as i would like to listen, i do have to help other players as well (12:22:59 AM) Twisted Spade: And what does this even solve? I mean im talking to you right now am I not? (12:23:09 AM) Twisted Spade: What good is banning me from help desk if I can just make a new account? (12:23:54 AM) Twisted Spade: .... I want to know what I can do about this staff member unreasonably punishing me for requesting help and clarity they refused to give me (12:24:03 AM) Twisted Spade: How can I be a reformed player if you guys refuse to talk to me about what else I can do ? (12:24:58 AM) Rocco: if you are banned from the livechat, you can always write in through tickets (12:25:00 AM) Twisted Spade: closing my requests and telling me to go play doesn't change anything (12:25:09 AM) Twisted Spade: Tickets are trash, they get auto closed (12:25:22 AM) Rocco: again that's your opinion but that is the what else you can do (12:25:37 AM) Twisted Spade: Its not a opinion, its fact, my tickets get closed regardless of what I have to say automatically (12:26:12 AM) Twisted Spade: How do you turn me into a reformed player if your company refuses to address anything? (12:26:28 AM) Twisted Spade: IF my help requests for understanding is denied, how do I reform? (12:27:16 AM) Rocco: you can reform by not being toxic in the future and playing to win the game (12:27:19 AM) Twisted Spade: If my requests are closed and I'm treated as if I'm doing something for simply asking, how does that change my point of view for the better? (12:27:24 AM) Twisted Spade: Can you define toxic? (12:27:41 AM) Twisted Spade: As far as I'm aware its undefined so you can use it as a blanket term to use on anything you want (12:27:56 AM) Twisted Spade: If beauty is in the eye of the beholder, then the person who is observing gets to decide what is beautiful. This means you guys can say anything is toxic. (12:28:24 AM) Twisted Spade: Me asking a question you guys refuse to address is toxic right? (12:28:32 AM) Twisted Spade: I mean your company punished me for it (12:28:35 AM) Rocco: being negative, complaining, giving up, hate speech, berating, fighting back, etc. (12:28:44 AM) Rocco: you were only punished because of your behavior (12:28:46 AM) Twisted Spade: I'm complaining maybe but legitimately. (12:29:15 AM) Rocco: and i'm sorry that you do not agree with that, but solely your actions were the reason why your account received a punishment (12:29:19 AM) Twisted Spade: alright man ill humor you (12:29:23 AM) Twisted Spade: can you point out what I said or did wrong? (12:29:24 AM) Twisted Spade: #31690227 (12:29:58 AM) Twisted Spade: cuz I'm punished for something I'm clueless as to what I did legitimately wrong, I asked a question and gave context and information on that subject, nothing more (12:30:24 AM) Twisted Spade: I mean if you want to punish me at least let me know why (12:31:08 AM) Twisted Spade: Cuz from my point of view I have a unaddressed question asking what else I could do in that situation and then describing how the other options will either see me punished or offer zero success rate. (12:31:29 AM) Twisted Spade: If you guys want me to do something else, please, elaborate on what it is you would wish for me to do instead of closing my help requests repeatedly and leaving me ignorant. (12:32:17 AM) Rocco: what is your question (12:32:28 AM) Twisted Spade: My question is what did I do wrong in help request ticket #31690227 (12:33:03 AM) Twisted Spade: What did I do to warrant being punished for asking for questions to help me go back into the game as a reformed player by having you elaborate on what else I could do in those situations (12:34:45 AM) Rocco: because you do not have questions, you just do not like how our system works and we cannot change that solely for you. and you continue to give us feedback, which is great, but we ask you to go to the boards and instead of giving questions, you are being rude and attacking us. (12:35:01 AM) Twisted Spade: ?? Do you have a search function? Search for the question mark if you cant find it... (12:35:11 AM) Rocco: if you do not have any new questions, i will have to close out this chat and ban you from it as well. (12:35:26 AM) Twisted Spade: " My question is what did I do wrong in help request ticket #31690227?" (12:35:40 AM) Twisted Spade: "What did I do to warrant being punished for asking for questions?" (12:36:26 AM) Rocco: i already answered your question in my previous response. because you did not have any new questions for me, i will be banning you from chat now.
Twisted Spade Today at 17:39
Is this some kind of a joke?
Can I talk to someone else then I feel as if your making a point to refuse to look into this situation or address my concerns.
