Riot Support is a Complete Joke

I'm sure many of you feel the exact same way. I know that they don't look into my account because of the responses i've been given. To give an idea, my first response told me that mk Jogo was the reason that I wasn't banned and that I was using "cheats" closed the ticket without going into any further detail. So I made another response asking what I did siting that I did use mk Jogo and deleted it when I was given the warning by riot. Guess what my response was, that I used mk Jogo to gain an advantage in the game and that intent doesn't mean anything. Obviously this frustrated me so I responded again and was told I was using an "exploit" in the game which was never mentioned at all and that my ticket was going to be closed.

This is extremely pathetic because it shows that they aren't reading any of the tickets or looking to any of the accounts and spend more time looking for the best copy-pasta response which in my case shows that they messed up.