Which is more likely?

Which is more likely:

1. A multibillion dollar company is lying about their player behavior systems because their team of hundreds of employees sits around all day and doesn't actually code a player behavior system.

2. People are legitimately punished and do not accept that the community does not appreciate their behavior.

3. Actually all chat logs Riot provides are fake and all the messages sent in chat are sent by bots that Riot programmed to get people punished in the game that spent a lot of money.

Just looking to get the community's general consensus on what the most likely theory is with regards to punishment systems.