The reason why Rito will never reply to this is because this exposes their IFS as a CROCK OF SHIT. No matter how much they tell this brazen lie about number of reports not mattering, this outright disproves this. It doesn't matter what you type, if multiple people just don't like you and/or false report you, then you will be at high risk of getting (unfairly) punished.
And their """support""" team has no interest in actually supporting whatsoever, they are simply Rito's little lapdogs that will damage control any punishment given to you and try to justify anything this little poorly programmed IFS robot does when it can be easily abused or exploited. The support doesn't care if you weren't toxic or the punishment is absurd given the action, they will simply take any little thing that could ever possible be interpreted as negative, cynical, critical, passive aggressive, rude, or complaining and go "yep, you deserved it, tough shit"
It's such a joke.