Will Riot support reps still tell punished players to take their grievances to Boards?

I had the sudden awkward realization that Riot support reps won't necessarily be informed of Boards' demise, and thus might keep following whatever script tells them to pass the buck to Boards when they're tired of dealing with a whiny toxic player. The sad part is that we'll never know, because such players won't be able to make a thread about it on Boards.