Player Support is Unjust

Saon·Sep 4, 2016·7 votes·847 views

My league of legends account was hacked on September 29th, 2016 and I have contacted support to recover my account back, I have provided them with all my transaction Ids and my first 10 champions, and location history, email attached to the account, yet this information is not enough? The person who has my account hasn't played a single game on it and is probably trying to sell the account for some money. I am the account creator and Player Support is not helping me in anyway, this is my last resort; Boards.

These are all the replies I got from Player Support. http://imgur.com/a/PiJ2W

17 Comments

ˆνˆSep 4, 20164 votes

hacked on September 29th, 2016

Welp....

Blast DeadliftSep 5, 20162 votes

Troll dedected

S0kaXSep 4, 20163 votes

And that's why the RITO support is thrash

SarutobiSep 4, 20163 votes

Did you miss the part when they said the information you gave them doesnt match. Something just seems off, and seems like we are missing a lot of information especially from you. Like why would their first reply to you be about creating an account?

Koonta KintaeSep 4, 20163 votes

dem future haxx [slayer-jinx-unamused]

ˆνˆSep 4, 20163 votes

I was once in the same situation where I had to proof that I'm the account creator. I didn't tell them my first 10 purchased champions and even my registration e-mail was wrong so they asked me if I recognize the e-mail (they gave it to me censored) but yea, a random temporary e-mail ^^' So I told them about my transfer on NA, the used usernames on EUW and NA and even the first summoner name I've used on EUW after creating my account and this was enough to proof the ownership.

{quoted}

And that's why the RITO support is thrash

I can't agree with you. I've always had a positive experience with the Riot Support even when I submitted obvious troll tickets (to mention one: Trading a picture of a Potato for Silver Kayle)-

nerak23Sep 4, 20162 votes

Something is off, I recovered an account ..well very quickly. So, I have to wonder:

Are you sure all the info you gave to support is associated with the account in question?

SaonSep 4, 20161 votes

Yes I did.

RogueWillSep 4, 20162 votes

Man.... I hope never get hacked, I don't remember my first 10 champions lol... That was back in season 2 I only remember I played a lot of Tristana and Mundo back then

AraMoOseSep 4, 20162 votes

So this confirms it then? Time travel is real?

WrathfulDoomSep 4, 20161 votes

you got burnt.

having the transaction logs doesn't help you one lick if YOU did not create the account in the first place.

you do know they'd backtrace the original transactions made previous to your ownership of the account...It looks like you bought it and tried to scheme it back from Riot.

SaonSep 4, 20161 votes

I have provided them every singe piece of information I have including creation date and emails.

WrathfulDoomSep 4, 20163 votes

hold on a second there sunshine...if you KEPT all the emails (and yes the most important one, the verification email when you first create the account)

there should be no reason they can't give you the account back.

(well ,they could just say "sucka lemon" as it's their property, you just get permission to use their resources)

But if you kept all emails regarding the account, I can't see why they don't release it.

something seems really off...

nerak23Sep 4, 20161 votes