I was perma-banned for third party software with 0 warning and I still don't know why.

jakeisgood13·Aug 24, 2019·3 votes·5,851 views

If anyone can elaborate this for me please do but today I logged in and saw my account was banned for "prohibited third-party software". The closest thing I use to that are programs like Discord or Overwolf, both of which are supported by numerous streamers at high levels. I got no warnings ahead of time, including emails and even though I have submitted a ticket, I don't expect a prompt response. I would like to understand any reason I was banned for third party software and what if anything could have dinged their system with a false positive.

Thanks for any help.

5 Comments

BennuMinAllahabAug 28, 20192 votes

The same thing happened to me a couple of mounths ago. If you were not using scripts (what I got banned for, still don't know what they are lol) then you might have been hacked check your match history. I found out from a friend that some else some how got ahold of my account. Just talk to support it only took us about two days and like 3 or 4 emails to work it out.

Imperial PandaaAug 24, 20191 votes

Check your match history for any unfamiliar matches.

MaskedMadnessAug 24, 20191 votes

possibly hacked and someone played with scripts or something

hertzloAug 25, 20191 votes

That weird , i also just got perma for third party software without any warning , never use any, never got it before and this account is pretty old .

I got it recently at 11:48 AM submit a ticket to support got a automatic answer.

Anyone else in this situation ? I 'll try with the support for further information about it since they don't say for what reason more than usage of script or third party software.

Edit: monday 26 August update from support " Sorry we don't have anything more to say " ... well ok i guess i gonna keep trying the conversation with them i got in contact with ASRIEL CAULFIELD and NEALYU neither of them help for the problem.

I hope the situation solve later on or at least got more information

Edit : Stll monday after many interaction with support , they basically tell me to accept it and nothing can be done, i really don't know what to do i didn't use any third party software or cheat but i have been flag for it and there nothing i can do ? ..

How about you Op did your situation change ? i'm still with the support trying to talk some sense with him/her

I'm kind of lost atm and i don't know what to do , i don't even know if open a tread on this forum help maybe get some attention idk ..

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Well the support tell me kind of fuck off and deal with it , hope it goes better for you Op

Edit: 27 August submit a new ticket english support this time got my account unban , i don't know why the last person tell me nothing can be done when the situation got so fast solved