I was 2 games into my 10 game chat restriction. I played both game without saying a single word.
Tried to log on to my account today and it's Permanently banned.
That does not make any sense whatsoever. I'm checking my email and I kid you not, there is ZERO email about a permanent suspension.
Can someone help me out please?
EDIT: I have contacted support. Patiently awaiting to get my account back
disregardable1 votesCheck your spam folder. It does need to be the email you signed up for the account with. Considering your account is pretty old, you may need to check an older email as well.
It's not unheard of for bans like these to happen, but if you really said nothing the ban was probably unrelated to your chat restriction. You can contact the support at the top of the page if you can't find the email.
Nahui1 votesNow normally I tell people they deserve it and shouldn't be toxic, however this is strange and unfair. It has to be a technical error on Riot's part. Submit a support ticket explaining the situation. Provided the scenario is EXACTLY how you just described and you aren't lying on the boards for whatever benefit you may believe you'll get, it should get resolved.
Zielmann3 votesI'd probably place 'technical error' below the following in terms of likelihood:
Nahui1 votesEven then, an e-mail should be present. I honestly think it was a mistake.
Anraton1 votesif you can't find any email .. contact the support ...
Zielmann1 votesWhat's the in-client notice say, specifically? It likely isn't a chat-related offense, so the exact wording might help decipher things. Check your spam, too. If all else fails, you can submit a ticket to support, explaining that you received a ban but did not get an email about it.
Ryuunosuke1 votesHey guys, checked the spam folder, checked everywhere.
The message when I log in says
The account has been permanently suspended. Please check the email address associated with your account for more details.
I check the mail. through and through. Nothing at all. Interestingly enough I just submitted a ticket to Riot a previous day about someone trolling champ select and they responded TODAY that the ticket is solved.
Zielmann1 votesHmm. That's a pretty vague text. Though with the lack of chat logs, it's highly likely this is NOT a chat-related offense. So yeah, all you can do is wait for a response to your ticket. Hopefully it'll be something more like payment issues or account security compromise, as they'll help you clear those up and get the account back to you. If it was something else, you might be out of luck.
Ryuunosuke1 votesI'm guessing it was security issue, but why would they ban my account without asking me first.
I'm looking at the email. Four times this week someone tried to change the password of my account. I just ignored it because after reading the email it says people might be making a mistake and DO NOT do anything just ignore it.
Zielmann1 votesOoh, yeah, that's probably it. Honestly, I'd rather know they're doing their best to keep my account secure and have to deal with a short inconvenience, than have the account actually stolen and have to go through the much longer process of account recovery.
Ryuunosuke1 votesI checked, no games that were played that were not played directly by me. This is pretty insane how they can just permaban an account without explanation. Skins lost on the account include. All Legendary skins, All ultimate skins, Championship Riven, All Project skins.
I know money is not any persuader in the banning system but the point i'm trying to make is at least some sort of explanation should be required. Furthermore, I did absolutely nothing wrong, besides being minorly toxic but I legit completely 100% stopped talking after the 10 game chat restriction.
Zielmann1 votesThe multiple attempts by somebody to change your password might have been enough for them to flag it for account security purposes. The person may not necessarily need to get on the account and play at all.
Still, though, just be patient. They will respond to your ticket. Also note that trying to 'bump' the ticket by continually adding comments and things like that actually has the opposite effect: it will put the ticket into the back of the queue again.
If it was locked for security concerns, the ticket is the way to get it back. And they will give it back to you in that case, so don't call it a complete loss yet.
As for the lack of email notification, it sucks. It really does. But these things sometimes happen, and it's often out of Riot's control, too. Could well have been an issue with your email itself.
SpankMyPhatAshe1 votescheck you're match history on lolskill or something and see if there is a match played that you know that you didn't do. If yes then that person spamed something really bad to get you're account perma-banned. If so... damn sorry that happened.
Kei1433 votesthat message should have a UTC code attached to it. Whats the number on the code?
Ryuunosuke1 votesThere is no number or UTC code at the end of the message what I typed was exactly what it said.
EvilDustMan1 votesThen yea, we can't help you, I'm afraid. If you are sure you didn't call someone a super nazi double homosexual or something, then you'll just have to wait.
Ryuunosuke1 votesThanks for the support everyone. No word or reply yet