Permanently Suspended for no reason until now..

Heres the thing, I am lvl 30 and I did not use any mods, hacks. I wasnt toxic to any players. After my first PvP game with Darius and got defeated, next day I got permanently suspended! They say check the email, but there wasnt any emails. I did check the spam folder but it wasnt there. I did check other people's boards, some even have the same problem (permanently suspended for no reason) They didnt use mods or being toxic. Same thing as mine.

Update: Its been almost a year now and Im still permanently suspended. And I still did not get the email. I did send the tickets a few months back and they say I was suspended for hacking but I didnt hack. I hope I could get my lvl 30 account back. Making a new account and leveling up again feels bored to me and I got toxic real easily. I felt the game harder if I make a new account. I really hope I could get my lvl 30 account back..