Investigating Riot support

DrewMarley·Mar 10, 2017·1 votes·708 views

I wanted to see if Riot support cherry picks what/ who they want to help. And the results, to me are, clear. WIthout saying anything in game I added a person afterwards and purposely flamed him. He sent a screen shot to the support group as in exhibit A . Took less than 30 mins to get a response. NOTE: i could care less for the account It's not my main this Account isn't my main neither. Now I'm not too sure about you guys, but it takes more than a day even weeks to get a response from support group when my friends or I genuinely need help. I think its just disgusting how they probably had 1000+ tickets before respond to that person. Exhibit A http://media.lolusercontent.com/api/embedly/1/image/resize?url=https%3A%2F%2Fi.gyazo.com%2F045a7d42614a15d5fc3f233f4aef0c45.png&key=a45e967db0914c7fb472fd4381e6c85b&width=425

9 Comments

eldurisMar 10, 201711 votes

That's a lot of very convincing evidence you have there, my friend. I can't see how Riot can possibly come back from this.

Kei143Mar 10, 20173 votes

I've had a 8 minute response, so what you crackin?

FurriesAreHotMar 10, 20171 votes

Many things factor in:

Current amount of tickets
What the ticket is about
Who is currently working

Ive gotten responses from tickets in 2 days and some in 2-4 hours. All for the same thing, reporting toxic scum.

MagicFlyingLlamaMar 10, 20171 votes

This is about as scientific and realistic as those "proofs" that climate change is a leftist hoax.

That said, riot could definitely be giving more manpower to dealing with reports, considering the size of their company.

FurriesAreHotMar 10, 20173 votes

They only have what is estimated to be around 1000 employees. Thats very small.

MagicFlyingLlamaMar 11, 20171 votes

1000 is utterly massive for a game studio, especially all working on one game. And with their income, they could definitely afford to hire a few more people, especially considering how much it could boost player retention.

FurriesAreHotMar 11, 20171 votes

Its not as easy as it sounds, nor as cheap. They would need more office space, more equipment, and more money.

Silly NeekoMar 10, 20171 votes

Well, When i had an issue i was replied to within a day.

A few things you might consider in your rant here:

What is it that you and your friend needed help with? Things like purposeful flaming etc are easy to look into and take less time, seeing as im assuming they are sent to a different place than, for example, there being a glitch with Zzrot portal blocking minion waves and then having this swarm of minions go down lane.
You just admitted here you purposefully flamed someone who you added outside of game. Are you saying within 30 minutes of you flaming your account was banned? Seeing as you had said the N word if im reading that correctly, if someone reports that, its again, much faster to be banned.
They do have many tickets, and they try to get to all of them, and the 1000+ tickets before that is likely your assumption and not even close to actual fact. They work hard to get through their tickets.
Are you making this thread just to complain you got banned for purposeful flaming and trying to say your not upset about it?