Just wanted to let you guys know you're doing a Fantastic Job. With some of the cases I've seen & even with some of the ticket's I myself have opened, you guys are extremely professional & are some of the most helpful people I've spoken to.
Again, I'd like to thank you guys & keep up the good work! [slayer-pantheon-thumbs]
SonicAF15 votesI have to disagree. While they are always polite(to the point of not looking human), they tend to not read the entire ticket and make assumptions without checking facts, which leads to providing blatantly wrong information and misleading or confusing the player.
They are also very limited by Riot's policies in a way of what they can or can't do, up to the point of inability to solve many cases or answer a wide range of questions that you can reasonably expect to get answered in other games.
I used to work in shared hosting support and I know several people who are tightly connected to bank support. Stuff like that would unacceptable in these spheres on multiple levels, but, I guess, is fine in a F2P video game.
Does it mean that support is good and deserves praise?
No. The support is bad. From what I've seen, it's really, really, really bad and something as standard as Blizzard support incompareably outclasses Riot's one.
Voldymort7 votesI used to work in shared hosting support and I know several people who are tightly connected to bank support.
unless you used to work for riot support or know someone who did, that's neither here nor there. Just because the job is called "support", does not mean the companies they belong to all have the same policies.
SonicAF3 votesunless you used to work for riot support or know someone who did, that's neither here nor there. Just because the job is called "support", does not mean the companies they belong to all have the same policies.
They clearly have different policies, which is part of the problem. So even if you, by some miracle, stumble upon support spcialist willing to help, he is very unlikely to have tools for that.
And many of them are not only not willing to help, but are also flat out vile. And not very smart. https://i.imgur.com/U8RLyn7.png Was she fired, I wonder.
Voldymort8 votesand by "not willing to help and flat out vile" you mean "not willing to do your bidding because customer is always right"
[slayer-pantheon-thumbs]
SonicAF3 votesand by "not willing to help and flat out vile" you mean "not willing to do your bidding because customer is always right"
No, I mean "being really, to unhealthy levels, reluctant to unban or reduce punishments of false-positive and borderline cases of punishment" and "using barely fitting or not fitting copypaste as an answer instead of doing their job".
Voldymort4 votescase in point^
SonicAF3 votescase in point^
Had to look it up https://www.urbandictionary.com/define.php?term=Case%20in%20point
Voldymort5 votesso let me get this straight....
you make a habit of complaining about SJWs on the boards every chance you get but you look up definitions of words/expressions you don't know on urban...ducking...dictionary?!
[sg-miss-fortune] [sg-miss-fortune] [sg-miss-fortune]
now THAT is what i call irony
SonicAF3 votesso let me get this straight....
you make a habit of complaining about SJWs on the boards every chance you get but you look up definitions of words/expressions you don't know on urban...ducking...dictionary?!
[sg-miss-fortune] [sg-miss-fortune] [sg-miss-fortune]
now THAT is what i call irony
I make habit of complaining about extreme and unnecessary punishment policies and it's easy to track the link from it to Riot's ideology, which led us up to gender segregation at PAX.
I looked it up in Google, but urban dictionary definition was particularly fitting the way you used the expression, so I decided to link it. [slayer-jinx-catface]
Voldymort5 votesand it's easy to track the link from it to Riot's ideology, which led us up to gender segregation at PAX.
puts on tinfoil hat
https://media.makeameme.org/created/conspiracies-conspiracies-everywhere.jpg
SonicAF3 votesputs on tinfoil hat
https://media.makeameme.org/created/conspiracies-conspiracies-everywhere.jpg
There is no conspiracy, they are open about it.
Voldymort2 votesthe way you phrase that comment, you make it sound like there is one, the way you link things to fit your argument
SonicAF4 votesthe way you phrase that comment, you make it sound like there is one, the way you link things to fit your argument
I can see it. You can conclude from my comment that punishment system creates SJWs and this is what caused PAX segregation, which is a weird theory at the very least.
I'll try to fix it. Riot's punishment system is very harsh towards popular topics overblown by progressive activists like discrimination, suicide issues, any forms of abuse and even go full length not being afraid to state that everyone deserves respect, which is factually wrong.
This ideology is heavily promoted within the company, in the light of a fairly recent sexist scandal and it led to causing discrimination to fight discrimination, which was supported by every Riot employe speaking about the issue(not just d-klein), which in turn proves that activists are not as progressive and thoughtful as they try to seem and thus can be, for the sake of saving space and clarity, called the pejorative term "SJW".
The fact that the system relies on people who put ideology before reason is not necessarily faulty, but doesn't deserve my trust either. And it seems worse the more information I get about it. It's evident that this system, while causing more good than harm for the majority of people, is still causing too much harm.
Voldymort1 voteseveryone deserves respect, which is factually wrong.
[zombie-nunu-bummed]
This ideology is heavily promoted within the company, in the light of a fairly recent sexist scandal and it led to causing discrimination to fight discrimination, which was supported by every Riot employe speaking about the issue(not just d-klein), which in turn proves that activists are not as progressive and thoughtful as they try to seem and thus can be, for the sake of saving space and clarity, called the pejorative term "SJW".
the ideology was proeminent before the scandal too
the story had little(if any) to do with how riot views toxicity
you're also glancing over the fact that the issue occured on twitter, not in the league client. the ToS only reffer to what happens in the game and Twitter is not part of the game, last time i checked.
It's evident that this system, while causing more good than harm for the majority of people, is still causing too much harm.
wether you see it or not, the truth is that the people who come on these boards to talk about the game's rules are a minority. They are not the majority
SonicAF2 votes[zombie-nunu-bummed]
the ideology was proeminent before the scandal too
Not to the point of insanity that is ZT policy.
the story had little(if any) to do with how riot views toxicity
It hadn't, but now they show how they combat social injustice on all fronts.
you're also glancing over the fact that the issue occured on twitter, not in the league client. the ToS only reffer to what happens in the game and Twitter is not part of the game, last time i checked.
It doesn't matter.
wether you see it or not, the truth is that the people who come on these boards to talk about the game's rules are a minority. They are not the majority Sure. Still, not getting harrassed is a good thing for the majority of people. I hope I shouldn't explain it.
Voldymort1 votesIt doesn't matter.
ok
R107 Games2 voteswether you see it or not, the truth is that the people who come on these boards to talk about the game's rules are a minority. They are not the majority
Proof?
SonicAF2 votes[{quoted}](name=R107 Games,realm=NA,application-id=ZGEFLEUQ,discussion-id=EniA31PV,comment-id=00020000000000000000000000000000000000000000000000000003,timestamp=2018-10-22T18:48:52.432+0000)
Proof?
Well, forums are not down, so...
Sorin Alucard1 votesI can see it. You can conclude from my comment that punishment system creates SJWs and this is what caused PAX segregation, which is a weird theory at the very least.
I'll try to fix it. Riot's punishment system is very harsh towards popular topics overblown by progressive activists like discrimination, suicide issues, any forms of abuse and even go full length not being afraid to state that everyone deserves respect, which is factually wrong.
This ideology is heavily promoted within the company, in the light of a fairly recent sexist scandal and it led to causing discrimination to fight discrimination, which was supported by every Riot employe speaking about the issue(not just d-klein), which in turn proves that activists are not as progressive and thoughtful as they try to seem and thus can be, for the sake of saving space and clarity, called the pejorative term "SJW".
The fact that the system relies on people who put ideology before reason is not necessarily faulty, but doesn't deserve my trust either. And it seems worse the more information I get about it. It's evident that this system, while causing more good than harm for the majority of people, is still causing too much harm.
Well said, sir, well said. You're not alone
Glaricion3 votesWhy are there so many posts about a stupid PAX Panel decision that probably would've only effected 20 people when the horrendous events that spawned that decision seem to get little continuing attention though it effects every League player to this day?
edit: This is before even mentioning the horrendous treatment employees (and their loved ones) received from their fellow coworkers..
SonicAF3 votesWhy are there so many posts about a stupid PAX Panel decision that probably would've only effected 20 people when the horrendous events that spawned that decision seem to get little continuing attention though it effects every League player to this day?
It would be disgusting even if it affected no people at all.
Glaricion3 votesJust noticed that I didn't include the direct/actual victims in my post : X
On a more positive note, Riot is making great strides in reforming itself.
Hellmaximus11 votesThat person actually followed you from that reddit corrupted thread, what a tool.
Gët Jinxed3 votesthey tend to not read the entire ticket
Yeah I can't denie that. This is tilting me pretty much. I was leveling this account in 7 days and found a bug in the client. It looks like when you login into the client your level get set to a value, which shows your exp needed for the next level. When you Login at Level 15 and close out a game the exp-bar shows "X/1344 EXP". Now you don't log out and get a Level-Up: THIS PARTICUAR value doesn't change. It will still show after a game "X/1344 EXP", it even can go beyond the 1344. Gonna send you a screen, if I can find it later today. I wrote a Ticket about that and a few awnsers later they still didn't understand the bug I was telling them. Always "the server needs some time to recognize your levelup" and this while the profile exp-bar is ALWAYS up to date...
And many of them are not only not willing to help, but are also flat out vile. And not very smart. [...] Was she fired, I wonder.
I checked the pic you send... and I only can see that he is telling you, that you are instalocking and toxic and got a ban for that. Can't see misbehavior from him here
SonicAF2 votesI checked the pic you send... and I only can see that he is telling you, that you are instalocking and toxic and got a ban for that. Can't see misbehavior from him here
I was sure it's a well known picture. Here is the original thread. https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/FrILlWp7-14-day-ban-because-playing-nunu-support-with-smite-is-stealing-other-peoples-roles
Edit: oh, and if I am not mistaken this is the same...person that harrassed support Singed.
Gamer Life1 votesI have to disagree. While they are always polite(to the point of not looking human), they tend to not read the entire ticket and make assumptions without checking facts, which leads to providing blatantly wrong information and misleading or confusing the player.
They are also very limited by Riot's policies in a way of what they can or can't do, up to the point of inability to solve many cases or answer a wide range of questions that you can reasonably expect to get answered in other games.
I used to work in shared hosting support and I know several people who are tightly connected to bank support. Stuff like that would unacceptable in these spheres on multiple levels, but, I guess, is fine in a F2P video game.
Does it mean that support is good and deserves praise?
No. The support is bad. From what I've seen, it's really, really, really bad and something as standard as Blizzard support incompareably outclasses Riot's one.
totally agree with you
Vreivai1 votesYou've clearly never had much experience with Blizzard support, then.
It takes a minimum of 3 tickets to get a straight answer to a simple question.
D4M2X08 votesone of them sent me a snoop dogg gif after helping WootFace :D
Grumpig7 votesI'd like to agree. Earlier in the summer I was trying to get my rockstar account back that was hacked into by some russian boys and I't took so many long days of argueing with there support team. Then the other day I bought 25 dollars of rp and it charged my twice. So I opened a support chat and got refunded in less than 30 minutes. Compared to other companies you are doing a great job
Vreivai1 votesCompared to other companies you are doing a great job
That's one of the lowest possible standards you could use. Customer support is absolutely horrible across the entire video game industry.
Grumpig3 voteslisten guy. I'm sorry the did not unban your account that you are convinced was banned for no reason even though you were toxic every game, but don't take it out on the support team because they didnt do exactly what you wanted them to
Vreivai2 votesThe only punishment I've ever received was chat restriction years ago. This is my original account, and it is in good standing and at honor level 4.
I'm talking about the industry's tendency to give boilerplate responses to tickets based on a few keywords in the ticket without actually reading the ticket, and the industry's general disdain for their customers. And by that metric, yeah, Riot's support is better, because they usually give a boilerplate response that is relevant to your ticket on the first attempt, and sometimes they'll even give a non-boilerplate response relevant to your ticket on the first attempt.
Echo3s6 votesRIOT Support has been nothing but helpful for me in the past. Whenever I sent in a support ticket, they were always quick to respond and talk to me about my problems.
Voldymort5 votesHear, hear!
Phoenixdust5 votesLoL, in my experience they are the one of the most incompetent people in the world :D
ExpStealer2 votesAnd... What is your experience exactly? Crying on the Internet :D
Like, have you actually worked in Player/Customer Support? :D
TàÌøn3 votes(*gets banned after few mins "I QUIT GOODBYE" )
Bycke2 votesNO man, fuk them ;) seriously they are kids. crying nerds, nothing more. they cant even recognize the flamer and the one that just stood for himself.
deltemp9515122 votesI heavily disagree.
PowerSlave9932 votesis this a joke? Riot support never helped me properly when it's about returning my lost accounts,etc.
Poisonslash2 votesYeah, I'm going to heavily disagree. My friend's account was perma banned with 1 single game in the report card on his first offence for arguing with someone in a bad match. Never did he get a chat restriction or any ban before this as he was only playing for a couple weeks.
1 SINGLE GAME. FROM LEVEL 1 - 29!
He had to contact Riot and they apologized and said he was wrongly banned but COULD NOT REMOVE THE PUNISHMENT. The only thing they could do was lower it to a 14 day ban, like wtf?! If that's not incompetant I dunno what is.
I've also been chat banned after 1 single game recently when telling someone to hang themselves after they trolled my whole game with their duo and told me im bad, to kill myself and etc all game. Oddly enough I was the only 1 out of the three to get a chat ban. How does that even make logical sense to selectively only punish 1 person?
TBH, I loved this company until they decided to go SJW.
IanSilang1 votesDo you have a copy of the chat history?
Götterdämmerung1 votesI have never heard of a case of someone being wrongfully perma-banned.
Gamer Life1 votesNothing but bad experience with them. There never able to answer question that I ask or they just full on lie and when you have a complation about someone all they say is ow there nothing we can do.
I have also had times, when they do decide to help you they dont read all of your message and I have had to reply back over and over again because there unable to reply to all what been said.
There has also been time where if they cant be bothed to help you they will just close the ticket so that they dont have to help you.
Nana Hallows1 votes[deleted]
Voldymort2 votesyou should go back there then
0DESTROYERZ01 votesmy friends have had pretty bad experiences with player support but its w/e
Hellmaximus11 votesIt just depends on the issue you're having.
Any time I've ever gotten a 10 games chat restriction in the past 8 years of playing league, they didn't help me at all.
They usually all give a fairly copy pasty response after they give you a response on what was said wrong and afterwards any reply will always tell you "We can't remove any punishments on your account" "we are going to mark this ticket as closed".
There account recovery team also seems to be lacking greatly, considering riot themselves got compromised you would think they would help more players get their accounts back, one guy gave the date the account was made, the original email, the RP card number he bought at store for the account, the dates those were purchased and gave them his card details that were used to buy stuff on the account before, the IP address he had and they still couldn't recover his account.
But on other issue such a login issues, questions, bug reports they have done a great job.
