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Received permanent BAN for no good reason

Sweet Sayonara·1/22/2018, 9:51:18 AM·10 votes·8,600 views

Hi guys

I just had my account permanently banned for no good reason.

Been playing LOL for roughly two years. I live in Hong Kong and my main account is on the Japanese server (posting here because I can't read Japanese so can't navigate the Japanese forums). I initially started out on the NA server (where I could play with a friend) and later transferred to the Japanese server. On the NA server where I played for roughly 8 months I didn't have any disciplinary issues. However, after transferring to the Japanese server, I got into trouble. I admit that initially I had issues transitioning to the Japanese server. Compared to NA, people on the Japanese server rarely use chat and when they do it seems far less hostile. Although my chat was never really all that bad, I understand how in the Japanese context my previous chat could have been considered hostile. Over time my chat had improved considerably.

Yet 3 days ago my account was permanently banned and for the life of me I can't figure out what I said that could justify a permanent ban. Have a look:

Game 1 FireNovaStar: \wtf FireNovaStar: i was stunned foreever FireNovaStar: nice FireNovaStar: game over?? FireNovaStar: JUNGLE FireNovaStar: we were pushed in the entire game FireNovaStar: not sure why you diddnt gank FireNovaStar: i dont speak japanese. [I said this in response to a teammate typing in Japanese. Just letting him/her know that I couldn't understand] FireNovaStar: runi FireNovaStar: DONT FireNovaStar: open your eyes plz FireNovaStar: wow FireNovaStar: wp FireNovaStar: why fight there??? FireNovaStar: they knew where you were FireNovaStar: better to back off and fight under tower FireNovaStar: sigh FireNovaStar: that gives them baron FireNovaStar: UNDER TURRET FireNovaStar: lol FireNovaStar: LOL FireNovaStar: GO IN FireNovaStar: what are you waiting for?? FireNovaStar: lol

One thought I had was that there is a bias against using English in game and people are reporting me for it. (Just so everyone knows, I would say roughly 2/3 of people on the Japanese server are able to chat with me in English.) Although unlikely, I really can't think of another reason why the language above would justify a permanent ban.

Appreciate your thoughts and any suggestions on actions I can take to get my account unbanned. I wouldn't care, except that I have put in roughly 200 USD into the account.

Should I not use in game chat at all - even when trying to help other players? I feel like that is what Riot and their ban system are telling me...

Thanks for your feedback.

50 Comments

RiotRiot Tantram1/23/2018, 4:23:00 PM23 votes

I'm happy to help you understand.

Your ban is not a case of a ban for one egregious game. It is the result of constant, slight, negativity. This is your 6th penalty for the exact same thing. It doesn't help that you are criticising them in another language.

Here are some examples of your 'norm' :

FireNovaStar: open your eyes plz FireNovaStar: what are you waiting for??

FireNovaStar (Warwick): wtf was that swupport??? gg this team FireNovaStar (Warwick): adc - do you know how to auto attack?

FireNovaStar (Vayne): please practice before playing ranked

FireNovaStar (Vayne): newb trash FireNovaStar (Vayne): worthless team FireNovaStar (Vayne): what a terrible team

FireNovaStar (Warwick): fuk FireNovaStar (Warwick): gg FireNovaStar (Warwick): bott FireNovaStar (Warwick): worthless FireNovaStar (Warwick): tank everything bot FireNovaStar (Warwick): and you guys cant hit shit

FireNovaStar (Akali): LOOK AT YOUR MAP YOU TARD FireNovaStar (Akali): this team is so clueless

As you can see, this wasn't the case of one single game. It is the case of being repeatedly warned about your behavior, and not changing it. Thus, each penalty was escalated to the next tier. These are all penalties that would result in a chat restriction on their own.

Sweet Sayonara1/22/2018, 10:06:44 AM3 votes

** HERE IS THE FEEDBACK FROM RIOT SUPPORT --------------------------------** Komari again. Thank you for your reply and I apologize to confuse you by my words... Let me answer as accurate as possible again to you, so please see my comments in your questions below.

How am I supposed to learn or improve if the only example provided doesn't clearly demonstrate or point to incorrect behavior/words? I agree that we should be respectful to all players at all times. Was I not doing that?

Unfortunately we can't point exactly words or behavior of the players due to the reason that I told you last time. But remember, " Community rule " is the standard that our Instant Feedback System(IFS) constantly updates by the reports from the players in each server, and not open to the public, but it bases on " Summoner's Code ".

Since we are not allowed to disclose our community rule, so please listen as just a personal opinion, you should be little bit more careful in your wording when you gave advice for other players. Some people would catch it kind of as high handed behavior and they'd cower.

Can you please point me to the Japanese Community Rules?

Please keep in mind that the rule and standard in a server have been drew up by the all players who have been playing in this server, not Riot. Players in each servers have different sense of values, and that also could be the reason why there is difference between the " Community rule " in each servers. All players in the server need to follow the community rule in there at any time, but this is absolutely bases on " Summoner's Code " and we have adjusted our rule not to be inappropriate all the time.

You mentioned that "Including when the player was using Ping to stir someone's anger, or player was seems to be missing attitude of cooperativeness, or something that is against our community rule." Are you saying that is part of the reason why my account received a ban?

I'm sorry that it makes you confused... I just wanted to tell you that IFS audit all of behaviors in game, not only the words in the chat. I'm not saying like " You were using Ping improperly and this is why you got banned! ". Again, sorry for the confusion.

Moving my RP to another account

You can create a new account in League, but it is not allowed to move any contents from the account that is permanently suspended. With regards to refunds, we do not provide refunds for accounts which players are warned about in the Terms of use. You can find the full policy at our Terms of Use on the website: http://www.leagueoflegends.com/legal/termsofuse

What is the process to receive an official review of my ban?

I'm sorry that I can't tell you what behavior exactly caused this suspension, but please note that the factor caused the suspension is not only 1 game. The suspension is as a result of IFS found unsportsmanlike behavior from multiple games you played.

END ------------------------

In all honesty, this is what I have learned:

  1. Don't bother spending real money on RP. Riot can take away my account at any moment for essentially any reason and they don't owe my a explanation in the slightest. It's a waste of money.
  2. Chat is a trap. A couple months back I was playing a game of LOL and this random person's name was "chatting equals ban" (or something like that). I laughed at the time, but only now do I realise how accurate it is. When simply making suggestions on how other players can play to improve team performance gets you permanently banned, why bother with chat?

So now I will simply create another account, never use chat again, and never spend another dollar on RP.

Cheers!

A Cynical Asian1/22/2018, 10:18:46 AM3 votes

It could be the slightly authoritative caps you occasionally used. This is nowhere near what it takes to be a permaban in my opinion, but I have to agree with you that the current moderation system is beyond broken.

EL HAMSTERO1/22/2018, 10:35:27 AM3 votes

if you use chat regularly you Will end up banned

SoundChaosDebug1/22/2018, 9:57:09 AM3 votes

I bet it was the passive aggressive sigh

https://68.media.tumblr.com/9e7263017f6fe339eeadfb85ce73c6bc/tumblr_o85w049JpE1u628fdo1_500.gif

Ådriåno1/22/2018, 2:33:51 PM2 votes

Damnn thats rough, yes never spend a doar into riot again, but you literally said nothing negative... their reason is bullshit, they just give 0 fucks about you so they give you that answer with no actual answer. I got permad for cursing 24/7 but you, you did nothing 😂😂 feelsbad bro

EvilDustMan1/22/2018, 7:28:51 PM2 votes

When was your 14 day ban

Timethief491/22/2018, 10:00:03 AM2 votes

Did you have a 14 day Ban or Chat restrictions before?

Zezilian1/23/2018, 4:02:17 PM1 votes

Soon RIOT fanboys will tell you that sigh is a negative word and therefore worthy of punishment.

Zezilian1/23/2018, 4:13:19 PM1 votes

3 times you said LOL, It's a negative word because here it means League of Legends but LOL employers thought you was laughing out loud. By laughing out loud you was making a lot of noise and distracting fellow players for their great efforts to win.

Definitely deserve perma ban. Kappa