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Can anyone explain these email to me? Riot is confusing me? Is this a scam? Emails inside.

JunglingJohnny·12/29/2015, 12:19:57 AM·3 votes·3,658 views

So I havnt played league for sometime. Its been like years and years. Anyways I tried to log into my account and It said I was perma banned. I sent riot an email asking what happen and they sent me this email about third party.

Your account has been linked to suspicious activity surrounding account selling and the use of third-party programs, sometimes known as bots. Suspensions applied to accounts for this reason cannot be lifted. If you believe this ban is in error, feel free to let me know and I'll be happy to look into the matter for you. Please know, however, that it's unlikely that the decision will be reversed.

Please let me know if you have any questions.

Itachi The Rogue Ninja Riot Games Player Support Preferred Role: Fill or Ninjas :3

Now, shortly after that I received am email from MR. RI saying this.

Currently the amount owed on your account is 55 USD for these two payments.

USD 35 2012-06-13 08:56:59 PDT USD 20 2012-06-07 12:54:13 PDT

Follow the link for repayment instructions.

Best

https://login.leagueoflegends.com/?redirect_uri=https://repay.leagueoflegends.com

Regards,

Mr Ri

Billing Specialist League of Legends Player Support http://support.leagueoflegends.com

RIOT Games, Inc. http://www.riotgames.com

Now when I follow that link its tells me pay this 55.00 dollars and your account will basically be unlocked. Now what im confused is the purchases says on dec 11. is the day I emailed the asking about the account. And why does one tell me its banned for third party which the only third party ive ever used was Skype. Anyways im just curious it all seem really odd to me. Im just looking for a explanation.

27 Comments

GroundedEagle4512/29/2015, 12:37:44 AM2 votes

At this point, call riot call their support staff before you do anything. It is best to talk about this on the phone with them.

Fires of Justice12/29/2015, 12:55:49 AM2 votes

Your best bet is to contact Player Support through the ticketing system. The H&S Boards is unable to assist with account related or sensitive information. Best of luck!

shaiith12/29/2015, 12:45:40 AM2 votes

https://support.riotgames.com/hc/en-us

JohnnyDingo12/29/2015, 12:50:02 AM1 votes

Maybe its just a sign i shouldn't pick it back up. I really wanted too but its seem to sketchy now. Like they wanted money and now the money is gone but the account is still banned.. Like an hour ago that link said 55.00 now it says 0.00. I just don't see why Riot refuses to help there players who support them? They refuse to help..... There is something clearly out of place here.

JunglingJohnny12/29/2015, 12:34:37 AM1 votes

Please anyone? Any advice?

UtilityPunk12/29/2015, 2:20:50 AM1 votes

Do not pay! It sounds like somebody brute-forced into your league account, used a bot program, and then sold it to somebody who may have used a stolen credit card (and the credit card owner had the money charged back). Riot then perma-banned the account (being used by other people at this point).

Instead, get in touch through league's official website with support and report a scam. I would say to get back in touch with Itachi, as he's clearly the official Riot employee and ask what can be done to unban your account and create a secure password. Also ask about 2-step verification; I have russian people logging into my EA account all the time (even after password changes), but they don't get in because I get a code sent to my cellphone.

SmokedAlmonds12/29/2015, 12:37:48 AM1 votes

If there are any kind of payment issues or chargebacks you have to repay the money before you get your account back.

Where are you seeing it is from dec 11? The pasted thing says june 2012.

It kinda sounds like your account was stolen over the time you weren't playing though.

Poconoes12/29/2015, 12:43:25 AM1 votes

Now the link they sent me with the chargebacks says 0.00. And they account is still banned.. they changed it.. Im so confused.