Hey riot, time to acknowledge its your problem

Mard··60 votes·4,204 views

I am fucking pissed off. How many more people need to complain about being perma banned from a 3rd party app, that they have no idea about, for you to realise something is wrong. People are losing their accounts, and you are all to busy blindly praising the autoban system to look into it. You guys seriously think this many people cheated? Atleast look into, this shits pathetic.

101 Comments

ModUlanopo14 votes

It's very possible to get a 3rd-party ban and never have "cheated". This happens when there is code on the computer that could be used to cheat. It's most often a zoom hack squirreled away in something else. That's why 3rd-party programs of any sort can be very, very dangerous.

Also, scripting and 3rd-party bans are all manually reviewed. A human being looks at every single one of them.

Mard13 votes

As i said, the only thing on my pc that is related to the game is curse and discord, apps they have cleared as safe to use. If a bunch of other people are also claiming to be banned with no idea, maybe, just maybe, riot is fucking something up. They wont even acknowledge all the people effected by this, and it is bullshit.

ModUlanopo15 votes

This is kind of a catch-22 for me, as I'm a volunteer, not a Riot employee.

I will say that we hear this sort of thing in the wake of every ban wave. The vast majority knew what they were doing and didn't think they would get caught. Then there are those who downloaded the wrong thing. At the very tail end, are those where the ban was applied in error. This is an extraordinarily small group.

However, the only thing that can be done is to intelligently petition Riot through Support, all the while keeping reasonable expectations. Those would include understanding that Riot will never discuss the specifics of what they detected and when they found it. I know it's frustrating and I sympathize with you.

Chønklord16 votes

I like how you say those "banned in error are a very small group" -- where is the data to back up these facts you state?

All we have is Riot's word that their system "works".

It's interesting how people will just blindly follow the word of a company that is so completely opaque about their practices on banning people in this regard, yet you have scores of players claiming they do not cheat and were still banned. Riot's response is always "we are 100% right all the time no matter what, and we won't tell you why or how".

No computer program or algorithm is always 100% error free -- as evidenced by Riot always patching LoL and fixing bugs, etc.

It's just as likely and possible that their cheat detection algorithms may have inadvertently picked up false positives on 3rd party cheating and banned a ton of innocent players this wave around... but of course do you think Riot would ever come out and admit that? Of course not. Admitting they made an error in this regard would undermine their credibility for any future permaban regarding 3rd party hacking. They can sweep it under the rug and all the innocent players banned are just collateral damage to them.

IA is Waifu8 votes

I actually agree, Riot will never admit that they were wrong. This many people complaining can't be wrong. Also, I'm sorry but I don't think you can 'sympathize' as your account hasn't been banned, perhaps unfairly.

If Riot refuses to show their process or why exactly someone got banned, and because its their process is 'right', then there is no reason for anyone to buy anything on Leaguee in case this happens again. Riot does need to step up and admit that they may have possibly been wrong, or show why they were not wrong.

Most of the people that were banned said they used Curse, which has been endorsed by Riot. There may have been an issue with the latest patch, but Riot will never admit that they were wrong if this turns out to be the issue

Spaceman5pff9 votes

You do realize why they can't discuss specifics, right?

It is because that information could make it easier for people to avoid the detection system in the future.

DrCyanide3 votes

{quoted}

Most of the people that were banned said they used Curse, which has been endorsed by Riot. There may have been an issue with the latest patch, but Riot will never admit that they were wrong if this turns out to be the issue

Most of the people that were banned also use Windows, and they have Internet Explorer, Chrome, or Firefox as their default browser. It's just as relevant as your Curse example.

Commonly used software being found among a majority of the banned shouldn't surprise anyone. We can tell it's not Curse because of who wasn't banned. Many people are mentioning that none of their friends who use Curse as well were banned.

We see the same flawed thinking every ban wave. You've got to look at what's different between the Banned and the Not Banned, not just what the Banned have in common.

coreychichi6 votes

"This many people complaining can't be wrong"

Yes they can. I find it extremely hilarious that when you look at completely different games using completely different anti cheats the response from all is always the same" "I'm innocent guys I got perms banned for no good reason guys I'm a priest I feed the homeless I'm also a military vet I never cheated in my life guys"Every single fucking game the responses are always the same.

You realize that all cases are reviewed by an actual person right? There's no fucking algorithm just handing out mass bans.

As far as I'm concerned if your using any program that links to a game where you know cheating is an issue people get banned for you're pushing your luck and should know better.

Chønklord4 votes

You clearly don't understand what a "false positive" is. Like any other anti-virus or malware detection system, Riot's software checks your system for anything that is injecting itself or "hooking" files onto League in the background processes. It's very, very possible that some program or file (like a .dll or something) might accidentally trigger it.

DrCyanide3 votes

Riot's software checks your system for anything that is injecting itself or "hooking" files onto League in the background processes. It's very, very possible that some program or file (like a .dll or something) might accidentally trigger it.

Are you even listening to your own logic? What kind of random programs do you download that "accidently" alter outbound data from applications on your desktop?

Viruses and malware would copy and forward data to another server, not try to modify or overwrite data going to a random server they didn't recognize. It's not even a monitoring program of some sort, since Overwolf is perfectly fine and all it does is monitor events in game and provide API connections to those events.

You're left with a "random" application that tries to alter either keyboard/mouse inputs or outbound network traffic. What's more, you're left with such a program that either runs is the background or is so mundane that the users don't even think to list it.

The list of possible false positive programs that meet that criteria would seem incredibly small. I'd be fully willing to believe there were people that are false positives for cheats targeted at other games, since those would work by modifying the keyboard/mouse input or the outbound traffic, but you're saying it's not that but something else instead.


To the best of my knowledge you haven't put forth a plausible program that could be causing false positives. Saying that there's a "random" program out there that no one remembers installing and isn't acting like a virus is pretty unbelievable.

If you've got an example program in mind I'd recommend saying what you think it is, since it might help people who were falsely banned. Barring that, you're looking like a man grasping at straws.

Chønklord4 votes

Curse, Overwolf, plays.tv, OBS, just to name a few. It's possible that one of those programs, in conjunction with something else, has caused a false positive.

Challenger Ahri3 votes

[{quoted}](name=Bôôsted Bonobo,realm=NA,application-id=ZGEFLEUQ,discussion-id=6BTTiJPE,comment-id=000100000000000000000003000000000000,timestamp=2017-02-13T09:55:23.756+0000)

Curse, Overwolf, plays.tv, OBS, just to name a few. It's possible that one of those programs, in conjunction with something else, has caused a false positive.

With only certain people? Several people use all of those and weren't banned.

HowPlayGAEM1 votes

[deleted]

Challenger Ahri2 votes

Would love to see the proof you have that they don't check these things in person. If it wasn't done in person, people would be banned the moment somebody reported them for scripting. Do you think they hold on to everything till the right moment to just mass ban people accused of scripting? How naive of you.

DrCyanide2 votes

No computer program or algorithm is always 100% error free -- as evidenced by Riot always patching LoL and fixing bugs, etc.

While for a program as a whole that's true, it's not always true for the individual parts. And there are ways programs can/will fail and there are ways it won't.

For example, take your computer's Task Manager. Do you think it'll ever show you a list of all programs not running? Or show you a program running that isn't installed on your computer? No, because of the way it's designed it's impossible get those types of errors.

It's likely a portion of Riot's system asks the Operating System for the same list that the Task Manager asks for, so it's pretty unreasonable to think that the OS would suddenly freak out and give Riot a list of programs you don't have installed that just so happen to be hacks.


So, what kind of ways could Riot's system mess up? Well, with uncommon software, that does similar things to scripts, but is not harmful nor does it interfer with League.

I wouldn't be surprised if someone using macros for another game had those picked up in error, for example. That's the type of thing you're looking for if you want to find a false positive on their system.

ModUlanopo11 votes

I like how you say those "banned in error are a very small group" -- where is the data to back up these facts you state?

I talk to Rioters on pretty much a daily basis. They talk about things like this. Obviously they can't give numbers, but I can tell they're sincere.

I feel there are some posters on this board who have decided that everyone at Riot is just shady, that they'll do anything for a buck and they have absolutely no scruples. No offense, but just as "nothing is perfect", nothing is all fault, either. From everything I have seen, they're good people who work very hard to do right by the players and it gets a bit tedious when people portray them as the precise opposite.

Chønklord5 votes

That's nice, I'm glad you have such a close working relationship with Riot. Regardless of your personal feelings or a sub-section of their employee's wonderful personalities, a business is still at the end of the day, a business. Just because Joe or Sally that you know here on the forums are great people, and truly care about the community, doesn't mean that somewhere along the chain of command there isn't a conscious decision being made to keep players in the dark about certain issues and problems within the company.

Riot IS a corporation and whether you think so or not, they are here to make money. They would lose more money by admitting any kind of fault within their ban detection system than they do from a few hundred players being wrongfully banned and told to "shutup" because "we know better and we won't tell you why" mentality.

I don't think anyone is accusing Riot overall as not having an scruples, but just like people (since people make up a company), a company has its faults and makes mistakes -- they've made plenty and are sure to make many more in the future (dynamic queue anyone?) Am I saying Riot has made a mistake with these multitudinous bans recently (or ever)? I don't know, maybe. That's why we're trying to get a response from Riot, but they're hush hush and the only responses you get from support is "we can't tell you why but we are right, you are wrong". That's just a LITTLE infuriating if you are an innocently banned player, don't you think?

I mean when you think about it, legally everything Riot has said or done is to the effect of "we own the game, we own everything you have in the game, once you give us money for things in the game it belongs to us (money and items), and we can do whatever we want with your account, whenever, for whatever reason and you can't sue us". That's pretty counter-intuitive to "caring about the community and players" if you ask me. Sure it protects Riot, but it completely fucks over all of us if something were to go wrong, like say... you get your account you spent years and hard earned money investing into permanently banned based on a false positive detection and then told "sorry fuck off".

Challenger Ahri3 votes

[{quoted}](name=Bôôsted Bonobo,realm=NA,application-id=ZGEFLEUQ,discussion-id=6BTTiJPE,comment-id=000100000000000000020000,timestamp=2017-02-13T02:00:33.535+0000)

That's nice, I'm glad you have such a close working relationship with Riot. Regardless of your personal feelings or a sub-section of their employee's wonderful personalities, a business is still at the end of the day, a business. Just because Joe or Sally that you know here on the forums are great people, and truly care about the community, doesn't mean that somewhere along the chain of command there isn't a conscious decision being made to keep players in the dark about certain issues and problems within the company.

Riot IS a corporation and whether you think so or not, they are here to make money. They would lose more money by admitting any kind of fault within their ban detection system than they do from a few hundred players being wrongfully banned and told to "shutup" because "we know better and we won't tell you why" mentality.

I don't think anyone is accusing Riot overall as not having an scruples, but just like people (since people make up a company), a company has its faults and makes mistakes -- they've made plenty and are sure to make many more in the future (dynamic queue anyone?) Am I saying Riot has made a mistake with these multitudinous bans recently (or ever)? I don't know, maybe. That's why we're trying to get a response from Riot, but they're hush hush and the only responses you get from support is "we can't tell you why but we are right, you are wrong". That's just a LITTLE infuriating if you are an innocently banned player, don't you think?

I mean when you think about it, legally everything Riot has said or done is to the effect of "we own the game, we own everything you have in the game, once you give us money for things in the game it belongs to us (money and items), and we can do whatever we want with your account, whenever, for whatever reason and you can't sue us". That's pretty counter-intuitive to "caring about the community and players" if you ask me. Sure it protects Riot, but it completely fucks over all of us if something were to go wrong, like say... you get your account you spent years and hard earned money investing into permanently banned based on a false positive detection and then told "sorry fuck off".

I have a strong feeling Riot would lose more money by falsely banning hundreds of people, so I don't think that's why they won't admit their faults. IMO, if they cared about the money, they wouldn't ban anyone who adds money on to their accounts regularly. I wish they would tell everyone why they were banned though, I had Curse Voice installed but never used it and all these posts made me worried I would lose my account for no reason. I feel for all the people here losing their accounts, but I don't think it's because Riot thinks they'll lose more money from admitting a mistake.

Chønklord6 votes

It's a trust issue. If they just say "trust us, it works", most people are just gonna accept that, because what else can you do? However, if they come out and admit their BAN DETECTION SYSTEM might have caught a few dozen or hundred people accidentally, it calls into question EVERY SINGLE permaban into question (regarding 3rd party programs). Most of the people that do get permabanned would most likely make a new acount; innocent or otherwise, so not only does Riot get to keep the money they already spent, but now they have a whole fresh account to work on. And those that stop playing or stop buying skins etc, are a minority. There are millions of players on this game.

ModUlanopo7 votes

[{quoted}](name=Bôôsted Bonobo,realm=NA,application-id=ZGEFLEUQ,discussion-id=6BTTiJPE,comment-id=000100000000000000020000,timestamp=2017-02-13T02:00:33.535+0000)

That's nice, I'm glad you have such a close working relationship with Riot. Regardless of your personal feelings or a sub-section of their employee's wonderful personalities, a business is still at the end of the day, a business. Just because Joe or Sally that you know here on the forums are great people, and truly care about the community, doesn't mean that somewhere along the chain of command there isn't a conscious decision being made to keep players in the dark about certain issues and problems within the company.

Of course a conscious decision is being made to not reveal certain things. Some of those things are for security reasons. Others are trade secrets. The point is that none of these reasons are nefarious.

Riot IS a corporation and whether you think so or not, they are here to make money. They would lose more money by admitting any kind of fault within their ban detection system than they do from a few hundred players being wrongfully banned and told to "shutup" because "we know better and we won't tell you why" mentality.

This argument gets made a lot and it's always faulty. The decision to lie always involves risk. Please don't make the mistake of believing that everyone who leaves Riot does so on good terms. In fact, the only major corporation I am aware of that burns through staff more quickly is Quicken, here in Detroit. At this point, if there were a major flaw in the system, we would know.

Further, the assumption is being made that there's a major flaw to hide. Lyte was always quite honest about the limitations of the behavior systems - specifically that they tune for leniency, which often looks like a failure.

I don't think anyone is accusing Riot overall as not having an scruples, but just like people (since people make up a company), a company has its faults and makes mistakes -- they've made plenty and are sure to make many more in the future (dynamic queue anyone?) Am I saying Riot has made a mistake with these multitudinous bans recently (or ever)? I don't know, maybe. That's why we're trying to get a response from Riot, but they're hush hush and the only responses you get from support is "we can't tell you why but we are right, you are wrong". That's just a LITTLE infuriating if you are an innocently banned player, don't you think?

That's the problem. Every Riot employee I have ever had any contact with has had more than enough integrity to admit when they fail, especially in Player Behavior and Player Support. That ban where they missed copy-pasting the accused's name was a huge PR mess for them, yet they came right out and admitted their mistakes.

That's the sort of thing that makes me feel people are inventing problems rather than finding them.

I mean when you think about it, legally everything Riot has said or done is to the effect of "we own the game, we own everything you have in the game, once you give us money for things in the game it belongs to us (money and items), and we can do whatever we want with your account, whenever, for whatever reason and you can't sue us". That's pretty counter-intuitive to "caring about the community and players" if you ask me. Sure it protects Riot, but it completely fucks over all of us if something were to go wrong, like say... you get your account you spent years and hard earned money investing into permanently banned based on a false positive detection and then told "sorry fuck off".

Well, I think that's hyperbole. Riot doesn't tell you to "fuck off". They don't even directly say, "find another game." They suggest it, but that's another thing entirely. You can still sue them, you just have to do so under the terms of the TOU, which are pretty fair to my semi-experienced eye.

Mariel1417 votes

Well, I think that's hyperbole. Riot doesn't tell you to "fuck off". They don't even directly say, "find another game." They suggest it, but that's another thing entirely. You can still sue them, you just have to do so under the terms of the TOU, which are pretty fair to my semi-experienced eye.

It may not be a literal 'fuck off', but an impersonal copy-paste message without any solid indication of what you've done would certainly feel the same.

TBH, that's the part of this that makes me the most wary. If people are getting banned for something they are doing accidentally or unknowingly, who is to say I'm not doing it too? How could I double check to make sure none of my other programs are interfering with my game?

I like Riot. I'm not blindly on the 'all companies are evil soul-sucking monsters' train. But, this whole thing doesn't feel very transparent, from an outsider's view, and it doesn't inspire confidence in the accuracy of their bans - nor the worthiness of their product. Ultimately what they are selling us is trust. "We're banning you but we're not going to tell you why, you just have to take our word for it" is the opposite of trustworthy.

They don't need to tell people how they know what they know. "You were banned for having a script that does 'x'" doesn't say how they KNOW that you have that script. If you are a real cheater, you already know that you have that script, so they wouldn't be telling you anything new. If you're not a cheater though, that's the kind of info that's essential for figuring out which of your apps or programs is interfering with League. Without knowing that, there's no point in making a new account at all.

Chønklord3 votes

What this person said.

elduris4 votes

They don't need to tell people how they know what they know. "You were banned for having a script that does 'x'" doesn't say how they KNOW that you have that script. If you are a real cheater, you already know that you have that script, so they wouldn't be telling you anything new. If you're not a cheater though, that's the kind of info that's essential for figuring out which of your apps or programs is interfering with League. Without knowing that, there's no point in making a new account at all.

Let's assume that were the case, and I am a scripter with several different kinds of scripts installed. Given that information, I know I was banned for having Script A but not Script B, Script C, or Script D. So I can simply make a new account, not use Script A, and be perfectly fine (at least for a while).

Now, let's assume I'm a script writer. Given this scenario, I now have knowledge that, for some reason, one of my scripts was detected while others weren't. It's only a matter of testing and fine-tuning until I have Script A running perfectly again.

I have been involved in "hacking" communities before and this happens so frequently. New exploit discovered, two weeks later there's another way to use the same exploit. Is it the game company's fault for not working hard enough to prevent this in the first place, or is it the hackers fault for making the vulnerability exploit? When Nintendo patches the 3DS firmware with an update, they are intentionally vague in their release notes. If they were detailed, it would make the hacker's job much easier when working to fix the (now-broken) exploit. The same goes for Riot. If Riot told everyone exactly what they did and which scripts were now detectable, it would defeat the purpose entirely.

TwitchInMyPants2 votes

{quoted}

Let's assume that were the case, and I am a scripter with several different kinds of scripts installed. Given that information, I know I was banned for having Script A but not Script B, Script C, or Script D. So I can simply make a new account, not use Script A, and be perfectly fine (at least for a while).

Now, let's assume I'm a script writer. Given this scenario, I now have knowledge that, for some reason, one of my scripts was detected while others weren't. It's only a matter of testing and fine-tuning until I have Script A running perfectly again.

I have been involved in "hacking" communities before and this happens so frequently. New exploit discovered, two weeks later there's another way to use the same exploit. Is it the game company's fault for not working hard enough to prevent this in the first place, or is it the hackers fault for making the vulnerability exploit? When Nintendo patches the 3DS firmware with an update, they are intentionally vague in their release notes. If they were detailed, it would make the hacker's job much easier when working to fix the (now-broken) exploit. The same goes for Riot. If Riot told everyone exactly what they did and which scripts were now detectable, it would defeat the purpose entirely.

You're totally right but simply describing "We detected illegal inputs on your account this month" would be vague enough while still giving you something more than "It could've been scripts, hacks, exploits, or a program, bye". Sure there's always this conspiracy corner of the boards that just wants to paint Riot as evil and want the game to die but there's a lot of normal people who skim things like this and have to second guess their support. There's a trust issue here in what exactly the automated systems do. And even if they are reviewed by a person the design of the support system pretty much disincentives anyone who's a legitimate customer since they basically have to petition on the boards/reddit about the system being unfair since they don't even have a starting point to work with.

Its true you shouldn't give out all your secrets - preventing hacks/cheats is an arms race and you need every edge you can. But when we KNOW the cheaters are going to be able to come back and there's been a history of examples of Riot falsely banning players over automated systems (and even after an employee checks it, these complaints have been around since S1 and there's always people caught in this) we should at least help the actual players. If we're doing "Guilty until proven innocent" people should at least have a starting point to help.

http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/7hXUJmQA-permanently-banned-support-tickets-give-me-copy-paste-responses Here's a good example of someone who took your advice and was reasonable, offered tons of alternative programs that might've been the issue, and got way more questions than answers. Even if this person is guilty and deserves a ban, the fact they had such a hard time starting a conversation is daunting. I've had minimal encounters with support - mainly over store glitches - and they've been quick with me. But when its as sensitive as an account ban I think there's an ethical responsibility for Riot to make sure anyone who's unjustly caught in a ban wave has a clear road to restoring their account if they were in fact innocent. Right now that road is "get tons of people angry at Riot on Reddit so a higher up reprimands support and nothing changes except 1 player getting their account" which isn't ideal at all.

ShaolinToilet4 votes

How can you trust riot games when the creator of the game was caught using a pro to boost his account.

Resolution3 votes

{quoted}

...has had more than enough integrity to admit when they fail, especially in Player Behavior and Player Support.

I personally want to call you out on this myself. You've been seen in the past doing the complete opposite of that (Black Alistair topic 5 months ago). You know when you called someone a whiner for trying to defend their point, claimed you were 100% sure - only to back peddle when the player was proven right. Even though your posts were getting hidden for being down-voted so much. You tried to save grace by saying you were always on the players side... even though there's multiple messages contradicting that.

There's a good list now of dozens of cases that all end with the player being right. Having a "were not going to even talk to you" policy when contesting bans tends to be problematic. There's no proper way to contest bans at the moment without making a scene as they're refusing to have a conversation or even provide anything useful to help the player. It's just copy paste on to the next case.

Not to mention a lot of the times they'll just close your case without even letting you respond/followup or even inquire. If any other Customer service just hung up on you for calling for assistance.. how would that go? You can see why so many people are frustrated with the current system.

cuddlykitten41 votes

Everyone in prison is also innocent, didn't you know that?

cuddlykitten42 votes

Also, I've seen several times where Riot employee's have come to posts and said that after another review they've decided the ban was unjust and lifted it, so yea, they do do that. Bare in mind that the people who got the ban lifted were nice and respectful in the way they asked, and they also provided more information on their perspective of the ban than just "ban was unfair, gimme my account back"

Chønklord3 votes

Oh really? Show me the cases where a regular joe player was unbanned after being permabanned (for 3rd party "software"). Go ahead, I'll wait.

cuddlykitten41 votes

I'm not going to run around the boards tracking down those posts. I wouldn't put that much effort into it for someone I consider important, so, no offense, I'm definitely not going to put that time in for a nobody on the internet. You can feel free to be one of those "riot is always out to get us, they're evil, blah blah blah" people if you choose. However, that is a very negative and small-minded way to live one's life. Also, you're on the boards now so I assume you spend at least a little time on the boards. Pay attention to posts and you'll see these on your own. There aren't as many of those as the ones where Reds come in and say "nope, you did something wrong, ban remains valid" but as I stated above, a very small percentage of those who claim innocence truly are. Turns out there are far less innocent people than people who don't like to be punished and are willing to lie.

Chønklord1 votes

The point is, regardless of how many innocent vs guilty there are, there are STILL INNOCENT PLAYERS being unjustly banned. Put yourselves in their shoes; how would you feel if you invested hours and hours of time, energy, and money into something, only to have it ripped away from you for something you didn't do, with zero recourse on fighting back for it?

cuddlykitten41 votes

and I"ve seen threads where those innocent players get their accounts back. No one is going to get anything back by being like "fuck you riot, pieces of shit, banned my account for no reason". Honestly, let's say that person is innocent. That's still a toxic person from the way they reacted. Upset or not, doesn't mean you can be an ass about things. I"m fine with them staying banned because they are obviously guilty of something if they're acting like that. Regardless, you want us to release everyone in prison just in case they aren't guilty? Because that's the same thing, jsut a larger scale offense. In other words, if you're innocent, provide legitimate evidence of that. Otherwise, I have no mercy for anyone who gets banned. If you're innocent and banned anyways, then honestly that's life. SHitty things happen sometimes. My house got flooded recently, my apartment complex won't pay for my shit that got destroyed, am I whining about it? No, I stockpiled evidence for my side, calmly asked them to correct their mistake, when they refused I filed against them. I'll either win or lose, but regardless my life will move on and I'll still find a way to be happy. SO that's how I react when the things I put my money into get taken from me, and this is real life stuff im losing, not skins on a video game. (including almost 30,000 magic cards, about 60,000 baseball cards, and a full alpha pokemon set complete with the promo Meowth never opened so I have plenty of reasons to be bitter had I chosen to be, I chose not to be as my anger would only fuck up my day and my day alone)

Chønklord1 votes

Honestly at this point I think you're either trolling, or have some sort of mental learning/comprehension disability.

You're comparing the issues of a video game and a software/human error to natural disasters and things beyond your control (a house flood); they are not analogous. One is out of your control, the other is preventable by improved support and systems analysis.

Also you keep pushing things into black or white boxes, life doesn't work like that. If you have innocent people jailed, you don't go and release everyone "just because"; you go and fucking correct the system (i.e. the penal system in this instance) so that less innocent people are jailed to begin with.

Chønklord3 votes

Don't be ignorant; there are a lot of innocent and injustly imprisoned people in the USA.

cuddlykitten41 votes

The point is that you can't take them on their word for it. They'd (or someone representing them either by hire or good faith) have to provide compelling evidence for said innocence. If you took every inmate on their word then you'd have empty prisons all the time. However, most people in prison are not innocent. Let me correct that, a strong majority of people in prison are not innocent. Metaphors are not that hard, don't be ignorant.

Chønklord1 votes

There's this thing called I-N-V-E-S-T-I-G-A-T-I-O-N.

Also in the USA we have this thing called "innocent until PROVEN guilty", not the other way around.

Busty Demoness1 votes

Oddly enough, we only have your word that you did not use cheats of any sort.

I don't know about you, but I am more inclined to believe Riot before I believe some random person.

Mariel1413 votes

[{quoted}](name=Busty Demoness,realm=NA,application-id=ZGEFLEUQ,discussion-id=6BTTiJPE,comment-id=00010000000000000004,timestamp=2017-02-13T15:58:47.301+0000)

Oddly enough, we only have your word that you did not use cheats of any sort.

I don't know about you, but I am more inclined to believe Riot before I believe some random person.

While I agree that I'm more inclined to believe Riot than some rando, I think there's also got to be an element of common sense here. A lot of the people who are saying they've been unfairly banned claim accounts going back years and years, some even to season 1. Obviously they've survived previous ban waves, so whatever they are being targeted for is something that has changed between this ban wave and the last one.

So the question is, is it more believable that a company's automated detection is making a mistake, or that a bunch of people jeopardized accounts that they have spent hundreds of dollars and several years of their life on, in the past few months or so? The latter simply doesn't make any sense.

iamthegoatofwar3 votes

...after the leaver buster auto ban system comboed with riot's little bot that detects "toxic" speach...I don't trust anything they say about people who were cheating. Allow me to say this right now...if riot ever bans me for cheating their company wiil be dead to me if they make another game.

Fluffertons Fury3 votes

{quoted}

It's very possible to get a 3rd-party ban and never have "cheated". This happens when there is code on the computer that could be used to cheat. It's most often a zoom hack squirreled away in something else. That's why 3rd-party programs of any sort can be very, very dangerous.

Also, scripting and 3rd-party bans are all manually reviewed. A human being looks at every single one of them.

I don't have anything like this. No mods for this game or other games, no macros, etc. I do use curse, but I'm not convinced that's the cause.

Tattersall3 votes

Hey, so I just realized that I actually have no idea what blue text signifies. You said you're a volunteer? How does that work?

Anyway, I see blue text so infrequently that I've decided to just ask you here. What is a blue text-er? How do you become one? etc.

ModUlanopo3 votes

I'm an Arbiter, which is a volunteer program of people who provide advice and assistance on the PB&M board.

There isn't a formal application process. We look for people who are a consistently positive and helpful presence on the board and try to recruit them.

Kei1432 votes

Can confirm they tried to recruit people with presence.

Though it was turned down due to conformity rules.

Normad6 votes

Same thing happened to me as everyone else, have only ever used curser and razer cortex for a little fps boost by suspending unused processes. I mean really why would I ruin my 3+year old account with almost every champ and things for some stupid little script? C'mon right please respond to us and tell us what is happening with all of these false bans

cuddlykitten43 votes

If you used a program that boosts your FPS then yea, that ban was legit. Sorry, but it was.

Normad6 votes

Then nvidia geforce experience would get everyone banned. it doesn't change any software of the game at all it only affects the hardware used to run the software.

Fluffertons Fury5 votes

Please look into it! I 100% did nothing wrong.

Mard5 votes

Alot of people are dealing with the same thing, sure there are probably a few cheaters, but the only programs i have on my computer that have anything to do with league is curse and discord. I think its curse.

Anomander5 votes

the only programs i have on my computer that have anything to do with league

While I don't know if you are guilty or not and i really don't care.

You should know that other programs can interact with league outside of a persons knowledge. Any graphics boosting software might be changing leagues files. Macros programs for OTHER games might be showing up in use during league. There are countless ways other programs you might use for other games could interfere with league and generate a positive detection.

Blunder5 votes

Same thing just happened to my friend. We are fairly certain it was because of curse, but good old Riot support can't disclose to him what exactly he was banned for.

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