[{quoted}](name=Bôôsted Bonobo,realm=NA,application-id=ZGEFLEUQ,discussion-id=6BTTiJPE,comment-id=000100000000000000020000,timestamp=2017-02-13T02:00:33.535+0000)
That's nice, I'm glad you have such a close working relationship with Riot. Regardless of your personal feelings or a sub-section of their employee's wonderful personalities, a business is still at the end of the day, a business. Just because Joe or Sally that you know here on the forums are great people, and truly care about the community, doesn't mean that somewhere along the chain of command there isn't a conscious decision being made to keep players in the dark about certain issues and problems within the company.
Of course a conscious decision is being made to not reveal certain things. Some of those things are for security reasons. Others are trade secrets. The point is that none of these reasons are nefarious.
Riot IS a corporation and whether you think so or not, they are here to make money. They would lose more money by admitting any kind of fault within their ban detection system than they do from a few hundred players being wrongfully banned and told to "shutup" because "we know better and we won't tell you why" mentality.
This argument gets made a lot and it's always faulty. The decision to lie always involves risk. Please don't make the mistake of believing that everyone who leaves Riot does so on good terms. In fact, the only major corporation I am aware of that burns through staff more quickly is Quicken, here in Detroit. At this point, if there were a major flaw in the system, we would know.
Further, the assumption is being made that there's a major flaw to hide. Lyte was always quite honest about the limitations of the behavior systems - specifically that they tune for leniency, which often looks like a failure.
I don't think anyone is accusing Riot overall as not having an scruples, but just like people (since people make up a company), a company has its faults and makes mistakes -- they've made plenty and are sure to make many more in the future (dynamic queue anyone?) Am I saying Riot has made a mistake with these multitudinous bans recently (or ever)? I don't know, maybe. That's why we're trying to get a response from Riot, but they're hush hush and the only responses you get from support is "we can't tell you why but we are right, you are wrong". That's just a LITTLE infuriating if you are an innocently banned player, don't you think?
That's the problem. Every Riot employee I have ever had any contact with has had more than enough integrity to admit when they fail, especially in Player Behavior and Player Support. That ban where they missed copy-pasting the accused's name was a huge PR mess for them, yet they came right out and admitted their mistakes.
That's the sort of thing that makes me feel people are inventing problems rather than finding them.
I mean when you think about it, legally everything Riot has said or done is to the effect of "we own the game, we own everything you have in the game, once you give us money for things in the game it belongs to us (money and items), and we can do whatever we want with your account, whenever, for whatever reason and you can't sue us". That's pretty counter-intuitive to "caring about the community and players" if you ask me. Sure it protects Riot, but it completely fucks over all of us if something were to go wrong, like say... you get your account you spent years and hard earned money investing into permanently banned based on a false positive detection and then told "sorry fuck off".
Well, I think that's hyperbole. Riot doesn't tell you to "fuck off". They don't even directly say, "find another game." They suggest it, but that's another thing entirely. You can still sue them, you just have to do so under the terms of the TOU, which are pretty fair to my semi-experienced eye.