Should Riot look into accounts that were wrongfully banned?

wren620·Jul 4, 2019·2 votes·2,493 views

In rare cases, league of legends accounts get hacked into by another player, and the account gets banned. When the original player comes back, his years of leveling up, ranking, and mastery gets removed in a second. So here is the question: should riot look into accounts that were wrongfully banned? Is there anything that riot can do about it? Is taking that much time to look into such a thing really worth it for the small amount of people actually getting innocently banned?

Keep in mind that these cases are rare, and many people who were actually toxic and being *ssholes in game can also claim that their account got ‘hacked into’. That is wrong, so how will riot be able to tell the difference? Can riot even do anything about this?

I would love to hear your ideas down below!

23 Comments

GatekeeperTDSJul 4, 20197 votes

What problem are you trying to fix?

If someone's account was compromised and banned, then Riot does look into it if the person opens a ticket. There are steps to prove that your account is yours.

wren620Jul 4, 20191 votes

My brother in law had a person in his school who hated him, and this kid found his password out from his other friend, and got my bro banned. Now this discussion is justly reach out for your opinions on shit like this, because although rarely, it does happen. I just want to know if riot should do something about this, so there is no need to be so passive aggressive

GatekeeperTDSJul 4, 20195 votes

My brother in law had a person in his school who hated him, and this kid found his password out from his other friend

So your brother-in-law shared his account with someone (against the rules - permanent irreversible ban) who shared it with someone else. If this is not a load of horseshit, then your bro shared his account and he's never getting it back. Have a good night!

wren620Jul 4, 20191 votes

Man can you chill? You want me to bring him to talk to you? Since when is it wrong to let ur friend borrow ur account for some time? And that’s besides the point as well, like I’m just trying to get an opinion, should riot care about ppl like him or not. There is literally no reason to be so negative.

GatekeeperTDSJul 4, 20195 votes

Dude, you came to the board to ask for opinions. I gave them, and all you're doing is calling me passive-aggressive and telling me to chill. It's not my account that was banned, I honestly don't give a shit, and if you want opinions, stop attacking people when you post in public.

Since when is it wrong to let ur friend borrow ur account for some time?

It's wrong because it's against the terms of service. You can be pissed at me all you want for being the first person to reply, but they're not my rules. Feel free to ignore me and them. Since you're more interested in arguing than listening, I'll be disengaging. Have a good night.

wren620Jul 4, 20191 votes

i never wanted to argue. I got that you dont agree with me, and i got your opinion as well. And I dont give a shit about what you said, but calling someones post horse shit and then saying that they are the ones doing the attacking feels pretty hypocritical. I was just trying to stray this discussion to a more positive side.

zPOOPzJul 4, 20194 votes

Since when is it wrong to let ur friend borrow ur account for some time?

It is very much wrong to share your account with anyone, even family. What is done on your account that you willingly shared is your responsibility. It is precisely for this reason that Rito should not even bother look into your brother's ban status. He said she said, this person on this account, that person on this account. At the end of the day, who is responsibility for the toxicity endured by the player base? This is not even a hacked case. The password is willingly shared and it is your brother's sole responsibility for what happened to the account. What is there to look into?

wren620Jul 4, 20191 votes

I never should have brought up that case in the first place. I just wanted to bring a problem to light, and that was the wrong example. I only wanted to ask people if they think that riot should look into this case.

zPOOPzJul 4, 20193 votes

If you submit a support ticket, then they've looked into the case, regardless of your story. After they've responded to your ticket, they've looked.

wren620Jul 4, 20191 votes

Are there cases where the ticket doesn't turn out to work even if the player didn't do anything against the rules? I mean its gotta have some flaws right?

zPOOPzJul 4, 20193 votes

No system is perfect. There is not a single sane person that's willing to claim any system is perfect. There will always bound to be flaws and outlier cases. However, if the outlier cases (e.g. false positives, errors, bugs, etc.) are small enough to an acceptable level, then a system is deemed working properly. Those are usually covered in the risk assessment portion of software engineering. Expecting a system to work 100% (e.g. perfect system) is a foolish dream.

With that said, Rito has been shown to be pretty adamant about keeping an account permanently banned once they have reviewed it in the case of account compromised and 3rd-party software violations. I guess you can keep sending ticket and hope a different support agent will review your case differently. However, they do tend to read your history of support ticket and likely to upheld the previous agent's review judgement. If you keep badgering them with support tickets, eventually they will ban you from making anymore tickets. It's not a bad idea to submit another ticket and hope for a different agent though. Just don't do it more than 2,3 times. They'll shut you down.

wren620Jul 4, 20191 votes

Even though the outlier cases are on such a small level, I think it does affect players. I don’t know if riot looks into them, but if they don’t they should. I also think thatcher et should be a guideline for riot support members to follow, so that a person doesn’t have to send two tickets just to hope that someone else is ‘nicer’

Timethief49Jul 4, 20193 votes

{quoted}

Man can you chill? You want me to bring him to talk to you? Since when is it wrong to let ur friend borrow ur account for some time? And that’s besides the point as well, like I’m just trying to get an opinion, should riot care about ppl like him or not. There is literally no reason to be so negative.

Its wrong since it is stated in the terms of service. It has always been and gets punished with a instant permaban.

wren620Jul 4, 20191 votes

yeah got that knowledge from zpoopz. I still think its a pretty serious consequence tho considering league is just a game. Thats just my take.

Timethief49Jul 4, 20192 votes

{quoted}

yeah got that knowledge from zpoopz. I still think its a pretty serious consequence tho considering league is just a game. Thats just my take.

Riot has to somehow enforce their rules. If they didnt have this people would always say it was another person that did it or they got hacked or something. Also as a secondary reason riot is a company. They want to sell stuff. Multiple people having to buy stuff only once and then sharing it with an unlimited amount of people would be bad business. Same with accountselling.

wren620Jul 4, 20191 votes

Yeah Riot is pretty money hungry, but banning people gives riot less money, since it makes people quit the game. I still stand by what i said, because other team games like overwatch, or mobas like smite or even heroes of the storm doesn't have this harsh of a punishment system.

Timethief49Jul 4, 20194 votes

{quoted}

Yeah Riot is pretty money hungry, but banning people gives riot less money, since it makes people quit the game. I still stand by what i said, because other team games like overwatch, or mobas like smite or even heroes of the storm doesn't have this harsh of a punishment system.

They dont ban people to get money. That why I said secondary reason. Also other companys have the same policy. Blizzard: https://eu.battle.net/support/en/article/13961 Smite: also against tos. Didnt read them but forum posts https://amp.reddit.com/r/Smite/comments/31si99/numerous_pro_players_banned_for_account_sharing/cq4p2ku say it.

ModThe DjinnJul 4, 20192 votes

{quoted}

yeah got that knowledge from zpoopz. I still think its a pretty serious consequence tho considering league is just a game. Thats just my take.

Actually, the permanent ban for account sharing is for serious reasons. Accounts can have personal information on them, such as emails, financial information, for passwords that are used for other non-league accounts. That's a serious potential risk because much of that information can be easily used for nefarious purposes.

wren620Jul 4, 20191 votes

Well I guess your right. Even though innocently sharing accounts to a friend doesn’t seem like much, I guess there is a lot of privacy being leaked there. Got it.

UpgradesJul 4, 20193 votes

Maybe if they read the ToS that you agree to when the account it made, they wouldn't even have the issue in the first place. He dug his own grave and now he lays in it. That's just reality. Nobody should ever give out account information for any reason because of stuff like this. Account will not be retrieved in cases like this most likely

wren620Jul 4, 20191 votes

I mean I can’t say you are wrong. He is only 12 though so I thought riot should cut him some slack. Well, they probably won’t since rules applies to everyone and rules are rules. Reality can be disappointing at times.

AJStarhikerJul 4, 20192 votes

{quoted}

I mean I can’t say you are wrong. He is only 12 though so I thought riot should cut him some slack. Well, they probably won’t since rules applies to everyone and rules are rules. Reality can be disappointing at times.

[zombie-brand-facepalm]

Please. Stop digging. LoL (and most other online games) have a nominal minimum age of 13. It's in bold letters in the first section of the ToS. I know they have no good way to verify someone's age, but it's still technically against the rules for a twelve-year-old to play.